I’m really disappointed with Sofar Solar right now.
My ME3000SP inverter was bricked by their own latest 3.60 firmware update — a firmware version that has known issues and has caused the same failure for other users. I contacted Sofar for help, but because my warranty expired in 2024, they’ve refused any support at all.
They told me the unit is “dead”, there’s “nothing they can do”, and that there is no repair centre in the UK. No recovery image, no technical guidance, nothing.
It’s frustrating that a company can release faulty firmware, cause a device to fail, and then completely dismiss the customer once the warranty period ends. People should be aware of how they handle situations like this.
If anyone else has had similar issues with Sofar firmware or has managed to get support after a failed update, I’d appreciate hearing your experience
My ME3000SP inverter was bricked by their own latest 3.60 firmware update — a firmware version that has known issues and has caused the same failure for other users. I contacted Sofar for help, but because my warranty expired in 2024, they’ve refused any support at all.
They told me the unit is “dead”, there’s “nothing they can do”, and that there is no repair centre in the UK. No recovery image, no technical guidance, nothing.
It’s frustrating that a company can release faulty firmware, cause a device to fail, and then completely dismiss the customer once the warranty period ends. People should be aware of how they handle situations like this.
If anyone else has had similar issues with Sofar firmware or has managed to get support after a failed update, I’d appreciate hearing your experience
