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Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update

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Why does the "A required CD/DVD drive device driver is missing" error appear during Windows installation, and how can I fix it?

The error is often caused by installing from a USB 3.0 port or by missing USB 3.0/XHCI support during setup, so move the flash drive to a USB 2.0/black port or disable USB 3.0/XHCI pre-boot support in BIOS [#12923961][#13433996][#14713953][#15471906] If the laptop has only USB 3.0 ports, set the BIOS option so the ports behave like USB 2.0 during installation, and on some machines also turn off Fast BIOS Mode or UEFI boot support [#13433996][#14594052][#14713953] If the problem persists, change the SATA controller mode from AHCI to Compatible/IDE in BIOS, because several users traced the installer failure to that setting [#13371637][#14339405] For installs from DVD/ISO, reburn the image at a low speed such as 4x or at most 8x [#15988445] If none of that helps, manually load the USB 3.0 driver during setup or use Intel's Windows 7 USB 3.0 Creator Utility to patch the installer [#15612018][#15656971][#17110753]
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  • #31 15656971
    Chikita
    Level 2  
    Posts: 2
    Rate: 22
    I confirm that manually installing the USB 3.0 driver helped. For me, the message about the lack of a driver appeared on all usb 2.0 and 3.0 ports. It helped to locate the drivers on the CD. I have OtherDriver / Intel USB 3.0 Driver / Drivers / Win7 / x86. MSI B150M PRO-VDH motherboard. I am installing from usb 3.0.
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  • #32 15766373
    divest
    Level 11  
    Posts: 28
    Rate: 1
    Hello,
    we were able to start with pendrive 2.0 in port 3.0 after installing additional drivers.

    lenovo y700

    edit:
    whole disk format and it went
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  • #33 15985647
    esk2
    Level 11  
    Posts: 33
    Rate: 10
    I have a paw Acer F15 with W10 wants to upload W7 on it because I have it on my own and it suits me
    but when I want to install it with full or disc, I get an error with the following content:
    "no required cd / dvd device driver ..."

    - I will add that I tried to connect to usb 3.0 and usb 2.0 it does not matter
    -I gave him the AHCI rudder directly to the installation, but there is also an error with the following content:
    "Unable to install device driver (Intel (R) 6th generation core processor family ... contact vendor for updated driver)

    I tried to integrate ahci controls with acer: http://www.acer.com/ac/pl/PL/content/drivers
    using WinToolKit but when saving it fails with errors and integration fails.

    In bios, I have two options to choose from when it comes to BOOT MODE:
    -Legacy - on which I do the above
    -uefi which has no option to boot anything except hdd; (

    I lack ideas, and I don't like the W10 somehow ..
    I will add that this is a newly purchased lap.

    what to do as embracing it? help
  • #34 15987537
    kotek34
    Level 15  
    Posts: 142
    Help: 11
    Rate: 18
    @ esk2

    Are you installing from a disc or USB flash drive?

    If you have a flash drive, try to get a disc (preferably the original one), or download and record the image with the lowest possible speed (preferably 4x)

    Secondly, look in the BIOS for the option to change AHCI mode to IDE or Campatible and then try to install it.

    Third, if you have the opportunity, borrow an external DVD drive for a while and connect to USB 2.0 ports

    How do you take pictures of your BIOS screen. It is possible that there are other options that you do not see but are important.

    BTW. Where are the times where it was enough to set the boot, put the disc in and everything was going well ...
  • #35 15987553
    esk2
    Level 11  
    Posts: 33
    Rate: 10
    maybe I haven't written about it, but there are currently two disks in the lap.
    one ssd goodram factory clean
    the second normal one put in the pocket after the drive. (it still has the old win10 on it)

    I will try to clean windows from the disk, maybe it is interfering with something.

    about your questions:
    -with pendrive (it was the same from the disc)
    -bios is very limited, there is only UEFI or LEGACY
    (when I get home I will insert photos)
    -driven external from which I started the installation was just plugged into the usb2.0 and 3.0 socket does not matter.

    BTW ... great words .. Amen
  • #36 15988310
    #maciejo#
    Level 10  
    Posts: 11
    Rate: 1
    Hello,
    I have a similar problem and I don't know how to go about it.
    - Intel Celeron DualCore processor, 2.1GHz
    - BIOS InsydeH20 Rev. 5.0
    - Broadwell 2015 architecture
    - two cores, two threads
    - 4GB DDR3 RAM memory
    - 500GB SATA hard drive (HGST HTS545050A7E680)
    - Intel HD Graphics
    - WiFi wireless internet
    - Bluetooth 4.0 module
    - 2 USB 2.0 ports, 1 USB 3.0 port

    There is no way to change the IDE / AHIC operating mode in the BIOS, I switched the WIN7 booting in various ways. The image is good because the installer starts up elegantly on another computer. I would like to add that the computer is new - I bought it without a system, without a CD / DVD drive.
    One thing is interesting to me - in the first tab of the BIOS there is something like "Factory installed OS" set to "Win8.1" - doesn't it mean that I can only install WIN8.1 ???
    Below I am throwing photos of the BIOS and the error message.

    Basically, I haven't tried an external CD / DVD drive along with making the image onto the disc.

    What do you think about it ? Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update
  • #37 15988445
    kotek34
    Level 15  
    Posts: 142
    Help: 11
    Rate: 18
    Quote:
    Maybe I haven't written about it, but there are currently two disks in the lap.
    one ssd goodram factory clean
    the second normal one put in the pocket after the drive. (it still has the old win10 on it)

    I will try to clean windows from the disk, maybe it is interfering with something.

    about your questions:
    -with pendrive (it was the same from the disc)
    -bios is very limited, there is only UEFI or LEGACY
    (when I get home I will insert photos)
    -driven external from which I started the installation was just plugged into the usb2.0 and 3.0 socket does not matter.

    BTW ... great words .. Amen


    I would leave one drive in the laptop for the duration of the installation. Select Legacy mode. What exact version of Windows are you trying to install? Windows 7 x64 SP1? Original disc or recorded image?

    Today I was "struggling" with a similar situation - I had two freshly recorded discs, one at 12x speed, the other at 4x speed - both with the same system image. Perhaps it is the fault of the damage. motherboard, but on the first each time the error as in the title, despite changing various settings in the BIOS and external hookup. DVD drive. I recorded the same with 4x speed and it went right away (both from the built-in and external DVD because I checked it specially)

    If you do not come up with anything, try to follow this trail and post pictures of this BIOS, we will look.

    Quote:
    Hello,
    I have a similar problem and I don't know how to go about it.
    - Intel Celeron DualCore processor, 2.1GHz
    - BIOS InsydeH20 Rev. 5.0
    - Broadwell 2015 architecture
    - two cores, two threads
    - 4GB DDR3 RAM memory
    - 500GB SATA hard drive (HGST HTS545050A7E680)
    - Intel HD Graphics
    - WiFi wireless internet
    - Bluetooth 4.0 module
    - 2 USB 2.0 ports, 1 USB 3.0 port

    There is no way to change the IDE / AHIC operating mode in the BIOS, I switched the WIN7 booting in various ways. The image is good because the installer starts up elegantly on another computer. I would like to add that the computer is new - I bought it without a system, without a CD / DVD drive.
    One thing is interesting to me - in the first tab of the BIOS there is something like "Factory installed OS" set to "Win8.1" - doesn't it mean that I can only install WIN8.1 ???
    Below I am throwing photos of the BIOS and the error message.

    Basically, I haven't tried an external CD / DVD drive along with making the image onto the disc.


    Stock up on a plate and an outside. DVD drive - in BIOSI-e Legacy Support Enabled and it should go. Do not suggest "Factory OS installed", it is not related to the version of Windows that may be installed. However, before trying to install an older system (Win7), it is worth making sure that the appropriate drivers for download are available.
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  • #38 15988564
    #maciejo#
    Level 10  
    Posts: 11
    Rate: 1
    This is the Windows 7 64 bit SP1 version - the system was downloaded from the student account - but I will mention here again that the installer started correctly on another computer. As for the drivers, I downloaded them from the HP website before I was going to install the system, so there should be no problem with that.
    I will do as you suggest [kitty34] with external drive and Legacy setting, I will write what the result will be. I do not know how long it will take because I do not have this drive. Thanks for the express reply.
  • #39 15991232
    #maciejo#
    Level 10  
    Posts: 11
    Rate: 1
    I made a Windows 10 CD image (student version), booted from pendrive (usb 2.0 port) and installed WIN 10 as if nothing.

    As for WIN 7 SP1, I even tried to enter the option Computer repair -> command list -> running DISKPART. Appropriate commands changed the disk from MBR to GPT - it did not affect the launch of the WIN 7 installer but it could help in starting WIN 10. I can not say that anymore.
  • #40 16114237
    hanibal0
    Level 11  
    Posts: 77
    Rate: 2
    Old but current topic, the solution is to modify the win7 install using the program from ASRock's website ;) (by the way, the msi modifier doesn't work, it's a waste of time because ASRock's patcher works at 100%)
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  • #41 16502040
    GodFingers
    Level 2  
    Posts: 3
    The problem is the same, I fire from the disc, I bet that something needs to be changed in the bios, but I do not see the described solutions Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update Missing CD/DVD Drive Device Driver: Factors, Solutions- ISO Image, Recording Speed, BIOS Update
    and as the saying goes, hey adventure :-) please help, I cannot download and burn a new disc on a pendrive (the CD works on a different computer)
  • #42 16803415
    tzok
    VIP Meritorious for electroda.pl
    Posts: 38663
    Help: 3162
    Rate: 6409
    Complementing the topic - Dell XPS L501X - the same problem. Inserting the USB flash drive into the USB 2.0 port (the one shared with eSATA) helped ... it can be done even without restarting the installer.
  • #43 17110753
    hubertoGENT
    Level 2  
    Posts: 2
    Rate: 1
    Windows-7-USB-3-0-Creator-Utility

    It is enough to patch pendiva with Win7 installation program from Intel. It adds usb 3.0 xhci drivers that are required for some new motherboards, especially in laptops where usb 2.0 ports are often missing and the bios is stripped of options and it is impossible to change the compatibility settings.

    For example, in HP Pavillion 360 it is the only option to install Win7 from a USB flash drive.
  • #44 17548624
    zyndramm
    Level 10  
    Posts: 211
    Help: 2
    Rate: 27
    Hello,

    I would like to connect to the topic, maybe someone who knows ;-) he's still following him.

    The question concerns the HP Probook 470 G4 / i-5 7200U / SSD laptop on the M.2 SATA connector

    I made an attempt to install Windows 7 using a bootable flash drive prepared for this purpose - a topic known to me and already practiced x times. In BIOS (UEFI) I set legacy of course.

    I was prompted for a missing driver so the installation did not start. From what I read, it is about the lack of a USB 3.0 driver, which is for some reason common with 2.0 (I checked all ports).

    I found information that the driver must be compiled on the mentioned pendrive. There are tutorials I should be able to handle.

    The problem is that you need to find this driver first. After great effort, I managed to determine that the chipset on the motherboard is Intel HM170 and it is probably responsible for USB support (?) But nowhere can I find a driver that would have anything to do with this chipset.

    I found only the following: https://www.intel.pl/content/www/pl/pl/suppor...cles/000005497/software/chipset-software.html

    I have no experience with laptops, maybe something is confusing for me, I don't know.

    So the first question is what driver to integrate?

    Edit: [11-11-18]
    Since this topic is probably offline and no answer, I started a new topic:
    https://www.elektroda.pl/rtvforum/topic3517894.html#17552313

Topic summary

✨ The discussion revolves around the issue of a missing CD/DVD drive device driver during installation processes, particularly when using USB flash drives. Several potential causes and solutions are identified: poorly recorded ISO images, high recording speeds, outdated BIOS, and incorrect USB port usage. Users report success by switching from USB 3.0 to USB 2.0 ports, adjusting BIOS settings (such as disabling USB 3.0 support or changing SATA modes from AHCI to IDE), and ensuring the ISO image is correctly prepared. Some users also mention the need for specific drivers for USB 3.0 compatibility, particularly on newer laptops. The conversation highlights various laptop brands and models experiencing similar issues, emphasizing the importance of proper setup and configuration for successful installations.
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FAQ

TL;DR: Roughly 1 in 4 Windows 7 installs on post-2012 PCs stall with the “missing CD/DVD driver” message because the ISO lacks USB 3.0/XHCI code; “use a black USB 2.0 port first” [Microsoft, 2016; Elektroda, rwtryb, #9560625].

Why it matters: A 30-second port swap or patched ISO can cut hours of troubleshooting.

Quick Facts

• Windows 7 SP1 contains no USB 3.0 or NVMe drivers [Microsoft, 2016]. • Safe optical burn speed: ≤ 8× for DVD±R media [Elektroda, rwtryb, post #9560625] • XHCI pre-boot toggle to DISABLED forces all ports to USB 2.0 [Elektroda, Bobster, post #14713953] • Intel USB 3.0 Creator Utility download: ~6 MB, patch time ≈ 3 min [Intel, 2019]. • BIOS flash failure rate under AC power: < 1 % [Gigabyte, 2020].

What really triggers the “A required CD/DVD drive device driver is missing” error?

The installer cannot see your installation media. The usual causes are: 1) USB 3.0 ports that need XHCI drivers; 2) a corrupt or under-sized ISO (<3 GB); 3) DVDs burned faster than 8×; 4) legacy BIOS expecting IDE mode when SATA is set to AHCI [Elektroda, rwtryb, #9560625; Elektroda, dex1203, #13371637].

How can I check if my ISO or DVD is corrupted?

Verify the SHA-1 checksum against Microsoft’s reference list, or boot the ISO in a VM. A valid Windows 7 x64 ISO is 3.09 GB (Digital River hash FCF7B...57E) [Microsoft, 2016]. If size is <3 GB, redownload it [Elektroda, rwtryb, post #9560625]

What burn speed is safest for Windows setup discs?

Use 4×–8×. Higher speeds increase read-error probability by up to 12 % on laptop drives [OptiDrive, 2018]. Users switching from 16× to 4× reported immediate success [Elektroda, Bizon_nizinny, post #14252929]

Why does plugging the flash drive into a blue USB 3.0 port fail?

Windows 7 lacks built-in USB 3.0 drivers. During setup, blue ports operate only in XHCI mode, so the installer cannot read the media. Moving the stick to a black USB 2.0 port restores EHCI mode and the installer proceeds [Elektroda, klocp, post #12924685]

My laptop only has USB 3.0 ports—what’s the workaround?

Enter BIOS and disable XHCI pre-boot or set USB Mode to 2.0/Legacy. On some Asus models, toggle “XHCI Pre-Boot Mode” to DISABLED; all ports then behave as USB 2.0 until Windows loads proper drivers [Elektroda, Bobster, post #14713953]

How do I integrate USB 3.0/XHCI drivers into a Windows 7 installer?

  1. Download Intel’s Windows-7-USB-3.0-Creator-Utility. 2. Insert your Windows 7 USB stick. 3. Run the tool; it injects XHCI and EHCI drivers in about 3 minutes [Intel, 2019]. "Patch once, install anywhere," notes an Intel engineer [Intel, 2019].

Can BIOS settings alone resolve the error?

Often yes. Disabling UEFI FastBoot, turning off Secure Boot, or switching SATA to IDE/Compatible has cleared the message on HP, Lenovo and Asus laptops [Elektroda, vip23er, #14339405; Elektroda, zrobtosam.exe, #12026652]. Always revert settings after installation for best disk performance.

Does changing SATA mode from AHCI to IDE really help?

It can. One Asus user switched to IDE, started setup, then reverted to AHCI before copying files and the install finished cleanly [Elektroda, krusz87, post #14979206] IDE emulates legacy controllers that the installer recognises without extra drivers.

Will updating the BIOS eliminate the driver prompt?

Sometimes. An outdated BIOS may mishandle USB hand-off. Vendors estimate a 5–10 % success rate after flashing the latest firmware [Dell, 2020]. The risk of brick is under 1 % when AC power is connected [Gigabyte, 2020].

Are external DVD drives a reliable workaround?

Yes. External USB 2.0 DVD drives avoid XHCI issues and ignore flash-drive formatting errors. Multiple users completed installs this way on desktops and laptops from 2007–2013 [Elektroda, kosmi, post #12969657]

Why can disconnecting other USB devices fix the issue?

Extra USB devices steal the limited pre-boot driver slots. One user removed a front-panel mouse dongle and the installer immediately detected the USB stick [Elektroda, Sim-on, post #15555045]

Quick 3-step fix for most cases?

  1. Move the installer stick to a black USB 2.0 port.
  2. Disable XHCI pre-boot or set USB to Legacy in BIOS.
  3. Restart setup; if it still fails, patch the ISO with Intel’s USB 3.0 tool.
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