FAQ
TL;DR: A single emergency call-out costs PLN 120 [Elektroda, vojtek_o2, post #12440626], and “The user has the right to turn on the overcurrent switch” [Elektroda, kkas12, post #12442126] Get your own cabinet key, know the legal hand-over point, and avoid 991 visits.
Why it matters: Immediate access prevents paid outages and potential legal friction.
Quick Facts
• Emergency crew fee: PLN 120 per non-fault visit [Elektroda, vojtek_o2, post #12440626]
• Common master-key inserts: K35 or KR32 [Elektroda, elpapiotr, post #12442660]
• Typical pre-meter fuse rating in Polish homes: 25 A–40 A [IREiESD, 2021]
• Listing 3327964047 shows a look-alike key but differs in shank profile [Elektroda, highlanderus, post #12440648]
• Inspection window lets residents reset breakers without breaking seals [Elektroda, elpapiotr, post #12442660]
1. Who owns the cabinet and the equipment inside?
The distribution operator owns the enclosure and sealed meter section. Residents usually own the pre-meter fuses (main switch) and the internal WLZ they paid for [Elektroda, vojtek_o2, post #12440626] The contract’s supply point clause confirms ownership split [IREiESD, 2021].
2. Am I entitled to a cabinet key?
Yes. Polish connection rules state the customer must have safe access to devices they operate, including the main switch and reading window [IREiESD, 2021]. Even field staff admitted residents “should have the keys” but management withholds them [Elektroda, vojtek_o2, post #12440626]
3. How much does an unnecessary emergency call cost?
Thread users report PLN 120 per visit [Elektroda, vojtek_o2, post #12440626] URE tariff data shows nationwide call-out fees ranging PLN 100–300 depending on region [URE, 2022].
4. Which key types unlock most energy cabinets?
Distribution networks use master-key inserts K35 or KR32 fitted to ‘MASTER KEY’ locks [Elektroda, elpapiotr, post #12442660] Handles are white, diamond-shaped, with a half-cylinder bit and milled teeth [Elektroda, vojtek_o2, post #12440900]
5. Where can I legally obtain such a key?
Request it in writing from the operator, citing your right to operate customer equipment. Some wholesalers supply K35/KR32 inserts upon proof of address; online listings like 3327964047 sell similar keys but with different shanks [Elektroda, highlanderus, post #12440648]
6. Is resetting a tripped pre-meter fuse legal for a non-electrician?
Yes, if no seals are broken. “You don’t need a qualification certificate to turn the switch on” [Elektroda, kkas12, post #12442126] The Energy Law only forbids tampering with sealed parts, not operating accessible breakers [Prawo Energetyczne, Art. 28].
7. What penalties follow if I break the seal or lock?
Breaking seals can trigger criminal or fine proceedings under Art. 278 of the Penal Code and incur back-billing for unmetered energy. One neighbour faces threatened proceedings after forcing the door [Elektroda, vojtek_o2, post #12440626]
8. How do I formally request a key?
- Write to the distributor’s Customer Service, quote contract clause on supply point.
- Attach proof of address and ownership.
- Demand delivery or supervised duplication within 14 days.
Keep a copy; unanswered requests can be escalated to URE [URE, 2022].
9. What is the standard hand-over point (granica eksploatacji)?
For single-family houses, the hand-over point is usually the outgoing terminals of the pre-meter fuse block. Everything downstream belongs to the customer [IREiESD, 2021].
10. How to restore power after the breaker trips?
- Open the cabinet with your key.
- Verify no damaged wiring; switch off large loads.
- Flip the pre-meter breaker to ‘ON’, close cabinet. Total time: ≈1 minute, zero fee [Elektroda, voytalo, post #12441722]
11. What statistic shows the benefit of self-reset?
In estates with 40 houses, one annual trip per house would cost PLN 4,800 in call-out fees (40 × PLN 120) if keys are withheld [Calculations based on Elektroda data].
12. Edge case: what if the lock is a community-installed model?
If the developer fitted non-standard locks, the homeowners association must supply duplicate keys or retrofit approved master-key inserts; otherwise the distributor may legitimately charge for access [Elektroda, zbich70, post #12442223]