Starting off, it is worth mentioning that I am a total amateur when it comes to computers. I have no knack for it, and I rather use the computer to use the Internet or create something for school. Despite the fact that it does not perform any work that overwhelms its capabilities, it has recently started to crash. It consists in the fact that at some point most often when using a web browser (I tried several browsers) the computer stops responding. It freezes without responding to any commands (even a reset) and the only way to turn it off is to pull out the power supply, or hold the power button for a longer time. I searched a lot of websites thanks to which I tried to save the computer on my own. First, I created a new administrator user, and simply removed the old one, which of course did not help. Then I decided to clean the computer inside, which I did very carefully with the use of spray air, because I did it for the first time, as you can see, it did not help. Subsequently, I had the idea to install a few extra antiviruses as I was only using the standard Microsoft Security Essentials. Among the newly uploaded anti-viruses, the AVG program also appeared, which detected two Trojans in my computer. I deleted them immediately, thinking that this was the cause of the computer variation. Unfortunately, despite curing the computer of viruses, the problem persisted. I also used all safe disk defragmentation programs etc. I also updated all the drivers, which did not fix the computer freezes. I also thought it might be a power supply problem, but I ruled it out for one simple reason - I have had this computer for two years and as I mentioned I don't use it for any higher purposes than browsing the internet. I should also mention that the computer has been left without the sides of the case since my yesterday cleaning so that it does not overheat.
Due to the fact that I do not know what else I could describe, I will present a few symptoms of computer activities that surprised me. First of all, the speakers (certainly functional - I checked it on another computer) work when they want. For example, when I watch a movie on VLC Player everything is fine, but when I start youtube.pl there is silence and then the computer freezes. The situation that happened to me when downloading Spotify directly from the creator's website is also very suspicious, because while I clicked the "download" button, the computer crashed.
Finally, here are some parameters of my computer that I was able to get:
Computer model: Action ACT Sierra W7HP i3
Processor (description): CORE i3 540 3.06GHz LGA1156 BOX PROCESSOR
Processor (family): Intel Core i3
Operating system: MS Windows 7 Home Premium 64 bit
Hard Drive: Western Digital 500 GB
The computer was bought in the media expercie and so far even its housing has not been removed. Thanks in advance for your help.
Due to the fact that I do not know what else I could describe, I will present a few symptoms of computer activities that surprised me. First of all, the speakers (certainly functional - I checked it on another computer) work when they want. For example, when I watch a movie on VLC Player everything is fine, but when I start youtube.pl there is silence and then the computer freezes. The situation that happened to me when downloading Spotify directly from the creator's website is also very suspicious, because while I clicked the "download" button, the computer crashed.
Finally, here are some parameters of my computer that I was able to get:
Computer model: Action ACT Sierra W7HP i3
Processor (description): CORE i3 540 3.06GHz LGA1156 BOX PROCESSOR
Processor (family): Intel Core i3
Operating system: MS Windows 7 Home Premium 64 bit
Hard Drive: Western Digital 500 GB
The computer was bought in the media expercie and so far even its housing has not been removed. Thanks in advance for your help.
