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Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?

lord_sk 38706 15
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  • #1 12560304
    lord_sk
    Level 9  
    Hey, I bought a new Seagate ST1000DM003 (1TB) drive and everything flashes, but to be sure, I did tests with diagnostic programs. CrystalDiskInfo, HDDLife, etc. say that everything is ok. Here is a screen from HD Tune:
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?

    Okay too, but I'm worried about the "Attention" on the Interface CRC Error Count. Nowhere did I find what that might mean.
    I have one more question, here is the screen from HDDLife:
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?
    Does the fact that it is 97% (and not 100%) mean something bad?

    I will add that when the disk came to me, it was partitioned and someone had installed Win8 and some disk diagnostic programs on it. I wrote about it to the store and if I want, they can replace the disk with a new one at their expense - but I have already installed my system (I'm writing from it) and I would not like to wait for a new disk (courier, etc.) again and reinstall everything. Unless this "Attention" is something serious. I also checked my model's warranty on the Seagate website and everything is fine, for a full 2 years. Therefore, now I check everything thoroughly, because I have to decide whether to replace or not. I would be grateful for any advice.

    EDIT:
    After some time I fired HDDLife again and performance and health decreased from 100% and 97% to 42%: o
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?

    What is going on? I also ran SeaTools tests and they all passed well ...
    btw. The Seek Error Rate is rising before my eyes, but I read that Seagate's normal, hmm.
    I changed the SATA cable, plugged the drive into a different port on the board (SATA2 6Gb / s, it was SATA1 6Gb / s) and it didn't change anything.
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    #2 12560349
    artaa
    Level 43  
    Description of SMART, e.g. here:
    http://dyski.cdrinfo.pl/artykuly/smart/strona3.php
    Forget about strange HDDLife programs, interpret raw results, e.g. with CDI, you will be better at it yourself.

    If there was something installed on the HDD and you were supposed to get a brand new one, they broke the contract.

    SATA c7 continues to grow after swap?
  • #3 12560422
    lord_sk
    Level 9  
    Oh, I thought "UltraDMA CRC Error Count" was different from my "Interface CRC Error Count" but I can see it's also "C7". C7 does not increase at all, it still has a value of 15 and it has been this way from the beginning. However, this Seek Error Rate increases (but apparently it is normal in Seagate) and the Raw Read Error Rate has changed (now it shows me 80718296, and as you can see before it was 165927176, i.e. from 165m it dropped to 80m - but now it increases every now and then, within 10 minutes increased to 80791128) Here is the result from the CDI:
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?

    Well, they didn't, so now I can replace it with a new one at their expense. I'm just wondering whether to do it (the disc took 1-2 hours from what it showed in CDI) because there will be a bit of trouble with the courier and a few days of waiting. But if ANYTHING in these tests is suspicious, I will mention it without hesitation. So now I have to check it carefully. How do you think?
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    #4 12560503
    artaa
    Level 43  
    So the one who used this HDD before, had something with the cables at home.
    If the C7 is not growing, don't worry.
    01 is to be big in ST (it grows very much in the first hours of work and it should be so big)
  • #5 12560682
    lord_sk
    Level 9  
    Hmm, so I guess I'll give up the replacement for a new one, since it won't be different anyway :) I'm just curious why someone installed the system + a few programs on it (including HDDLife) and gave it back after an hour. Apparently, they got such a disc in the store from the distributor :D
    Thanks for your help, catch the dots.

    Added after 3 [hours]:

    I just noticed that I have a model with the designation 1CH162. Various benchmark results I saw showed "9YN1", I can see there are also "9YN162". What do these codes mean? Is it possible that, for example, my version will be weaker / louder? I read something like that HERE
    But I did the HD Tune benchmark and it shows average 159 MB / s so that's okay.

    Added after 13 [minutes]:

    EDIT2:

    It seems that this part number (1CH162) does not have the option of uploading a new firmware that supposedly improves something. ( HERE INFO ) Maybe that was the reason this disk was given away? Now the question is, if I replace the disk with a new one, will I not get the same part number again ...

    Added after 15 [minutes]:

    EDIT3:

    Ok, I know, I bought the OEM version and it has a part number. Apparently, it is impossible to update the firmware on it (only on the box), but so far I do not see such a need (everything works fine and quiet). Some people write that the OEM version (each other than 9YN162) is slower than the BOX by about 30MB / s [eg. in the comments under this disk in ProLine]
    Well - in any case, the replacement will not help me, because I will also get the OEM version (according to what I bought). So far, the drive is quiet and fun, I think I should be glad that I got a good art - judging by the number of negative comments on ProLine: o

    Added after 16 [minutes]:

    EDIT 4 :D
    ... But I guess it's better not to take what they say seriously. One writes that the OEM version has no warranty, which is nonsense, because I checked my OEM hard drive by its serial number carefully on the Seagate website and it comes with a full 2-year warranty.
  • Helpful post
    #6 12562239
    artaa
    Level 43  
    I see you answered yourself ... ;-)
    Don't worry about what they write, the oracle is the side of the ST, as it claims to be on GW, it is also EOT.
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  • #7 14277996
    Gats
    Level 10  
    I have a similar error + one extra.

    drive to the trash?

    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?
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  • #8 14278015
    sPeRaCz.PL
    Level 42  
    Not in the bin. But it has too 'hot', In addition, a SATA signal cable to be replaced.
  • #9 14278030
    Gats
    Level 10  
    sPeRaCz.PL wrote:
    To the trash, no. But it has too 'hot', In addition, a SATA signal cable to be replaced.


    Well, the housing is open like a barn, on both sides, I bought a new SATA cable and then the same errors.
  • #11 14278060
    Gats
    Level 10  
    sPeRaCz.PL wrote:
    Show screen of "Overview" and "SMART" tabs from Hard Disk Sentinel


    prego.

    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back? Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?
  • #12 14278080
    sPeRaCz.PL
    Level 42  
    The drive is operational. SATA signal cable to be replaced.
  • #13 14278092
    Gats
    Level 10  
    sPeRaCz.PL wrote:
    The drive is operational. SATA signal cable to be replaced.


    ok the cable is new

    is it possible that the SATA socket on the board is collapsed or something is happening to the SATA controller itself.
  • #14 14278101
    sPeRaCz.PL
    Level 42  
    With this attribute, once it has been registered, it will not disappear. It should be observed if it does not increase.
  • #15 14278112
    Gats
    Level 10  
    sPeRaCz.PL wrote:
    With this attribute it is so that once it has been registered it will not disappear. It should be observed if it does not increase.


    dean
  • #16 15722277
    DRAZEK87
    Level 15  
    I encountered this problem in the IBM R40 where I could not install the system, there were various errors that usually ended with a blue screen during installation, or it happened that the laptop did not see the disk when properly mounted in the pocket;
    After some time it turned out that the ATA socket with deformed pins is faulty and communication was incorrect; only the disassembly of the equipment and the proper lifting of the disc, see photo
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?
    allowed to carry out a full installation and after checking the tough guy with the HDTune program, revealed the defect ...
    Seagate ST1000DM003 - Interface CRC Error Count - what is it? Give back?
    the replacement of the socket resulted in the correct operation of the laptop and the number of entries in the Interface CRC Error Count did not change ... but did not eliminate / reset it, as pointed out by a colleague:
    sPeRaCz.PL wrote:
    With this attribute it is so that once it has been registered it will not disappear. It should be observed if it does not increase.


    so if someone has similar problems in the future, the first thing to do is to check the socket (s) or cables, ending with the replacement of the carrier or replacement of the motherboard ... usually replacing the cable in the Sata standard helps ...
    Moreover, I think that the topic is exhausted and to be closed ... and the author's disc is operational! probably the seller had problems with the disk, but not because of him, but unknown to him, so he resold the disk ... hence the media recorded 15 entries about incorrect communication during 27 hours of work ...
    greetings

Topic summary

The discussion revolves around the Seagate ST1000DM003 (1TB) hard drive, specifically addressing concerns about the "Interface CRC Error Count" reported by diagnostic tools like CrystalDiskInfo and HDDLife. The user initially expressed worry over the "Attention" status of the Interface CRC Error Count, which remained stable at 15, while other parameters like Seek Error Rate and Raw Read Error Rate showed fluctuations. Responses indicated that a stable C7 value is not a cause for concern, and the increase in Seek Error Rate is typical for Seagate drives. The user also noted that the drive had been previously used, raising questions about its condition and whether to pursue a replacement. Additional discussions included the importance of proper cable connections and potential issues with SATA ports affecting drive performance. Overall, the consensus suggested that the drive is operational, but monitoring the CRC error count is advisable.
Summary generated by the language model.
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