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Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD

pateffon 9081 22
Best answers

Why is my Samsung ST1000LM024 laptop hard drive so slow and showing 100% usage, and can I claim it under warranty?

The Windows HD Tune/HDDScan result is not enough to decide; the disk should be checked with a bootable MHDD surface scan, because Windows tests can be distorted by background activity such as antivirus scanning [#13994996][#13995714] The SMART data shown does not yet report reallocated sectors, pending sectors, or uncorrectable errors, so there is no clear proof of bad sectors from that report alone [#13995697][#13995714] The only SMART values worth worrying about there are recalibration retries and write errors, which may point to mechanical/head problems [#13995714] A disk showing 100% usage during the test is normal, but if it stays that way during normal use, that is not normal [#13995714] To confirm whether it is complaint-worthy, boot MHDD from CD/USB and run the SMART and surface tests, then post the results [#13996331][#13996276]
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  • #1 13994963
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    Hello
    I have a laptop with a 1 TB drive, ST1000LM024 HN-M101MBB

    And lately kompile something zamula and slow thinking copying also takes a lot of time from drive C to D, the same physical drive I have speeds from 3 - 10 MB / S ??
    I did the hd test
    Annual disk and whether such results are acceptable and whether the disc is suitable for complaints ?? Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD
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  • #2 13994996
    mati211p
    HDD and data recovery specialist
    Posts: 16915
    Help: 2584
    Rate: 1129
    Put in all SMART, because you only gave a part. Perform a surface test in MHDD. The results from Windows are unreliable. Perhaps something uses the disk during the test, such as an antivirus monitor, etc., hence such poor results.
  • #3 13995076
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    I will do the whole SMART and give a result because I do not know if it makes sense to do MHDD, because in the help on the Samsung website the guest said to do a test through the HDD scan and how many orange objects, i.e. those
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  • #4 13995082
    mati211p
    HDD and data recovery specialist
    Posts: 16915
    Help: 2584
    Rate: 1129
    It's just that if the anti-virus will be scanned in the background, and you will be browsing websites and folders on the PC, it will quietly load a lot of sectors with a reading time of
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  • #5 13995150
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    I understand, and this MHDD needs to be opened as a BOT boot disk and I need to burn it to a CD I think well, is there another way to launch it?
  • #7 13995242
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    You sometimes throw a laptop: BF indicates the registration of excessive shocks. In addition, the disk overheats.
  • #8 13995697
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    Szajsung NP550P7C

    This is the point that I do not throw it around him like an egg, because it was already guaranteed to replace the display (factory defect) and now just as I have it on my feet I keep it
    Gentlemen, this shitty Szajsung I got hung up and only this I managed to copy, is it possible to draw the earlier result from this program?
    Oh, I'll add that in the task manager drive all the time has a 100% load

    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD

    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD

    HDDScan SMART Report
    Model: ST1000LM024 HN-M101MBB
    Firmware: 2AR10002
    Series: S2RQJ9GD301218
    LBA: 1953525168

    Report By: HDDScan for Windows version 3.3
    Report Date: 2014-09-27 17:14:46


    Num Attribute Name Value Worst Raw (hex) Threshold

    001 Raw Read Error Rate 100 100 0000000000-0000 051

    002 Throughput performance 252 252 0000000000-0000,000

    003 Spin Up Time 089 089 0000000000-0D8A 025

    004 Start / Stop Count 099 099 0000000000-05E2 000

    005 Reallocation Sector Count 252 252 0000000000-0000 010

    007 Seek Error Rate 252 252 0000000000-0000 051

    008 Seek time Perfomance 252 252 0000000000-0000 015

    009 Power-On Hours Count 100 100 0000000000-080F 000

    010 Spin Retry Count 252 252 0000000000-0000 051

    011 Recalibration Retries 100 100 0000000000-00877,000

    012 Device Power Cycle Count 099 099 0000000000-05E0,000

    191 G-sense Rate / Servo tracking 100 100 0000000000-0077 000

    192 Emergency Retract Count 252 252 0000000000-0000,000

    194 HDA Temperature 054 045 46 C 000

    194 HDA Temperature Maximum 054 045 55 C 000

    194 HDA Temperature Minimum 054 045 15 C 000

    195 Error Rate 100 100 0000000000-000000

    196 Reallocation Event Count 252 252 0000000000-0000,000

    197 Current Pending Errors Count 252 2500.00000000-000000

    198 Uncorrectable Errors Count 252 252 0000000000-000000

    199 UltraDMA CRC Errors 100 100 0000000000-0001,000

    200 Write Error Rate 100 100 0000000000-002A 000

    223 Load Retry Count 100 100 0000000000-00877,000

    225 Load Cycle Count 099 099 0000000000-3A4B 000
  • Helpful post
    #9 13995714
    mati211p
    HDD and data recovery specialist
    Posts: 16915
    Help: 2584
    Rate: 1129
    The scan needs to be done in MHDD, HDDScan does not show anything right now, because there are free sectors, but whether they result from disk problems or from the fact that the test performed under Windows is not entirely clear. The disk has 100% usage as you do the test, it's normal, unless later also. The only thing you can find fault with are recalibrations and write errors that may indicate problems with disk mechanics or heads. Now the reading speed has increased by 10 times compared to the previous test.
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  • #10 13995747
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    Disk consumption often has 100% even if I do nothing on it?
    And why when transferring files from a C drive to D transfer is 3-8 MB / s ??
    And someone noticed that the disk is heating up? why is it warming up when nothing was done during the anti-whirl test?

    And do you think this disc is a guarantee because I have not got a whole year ")

    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD
  • #12 13996259
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    I will do it well with the driver's pen, but now tell me how much such an operation lasts for a long time and how many hours will it lock my computer?
    It probably is not to be taken in; with this pendrive to boot from it
  • #13 13996276
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    Depending on the disk status: a few dozen minutes to a few hours, start with SMart in mhdd. As it will be disturbing, it is known that the sector reading will be longer, but it is worth doing as a complement to the smart analysis.
    Photos smart and scan sectors to post on the forum.
  • #14 13996289
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    It probably is not to be taken in; / with this pendriverem to boot from it
  • Helpful post
    #15 13996331
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    I am already kindly helping :)
    Download mhdd: http://www.instalki.pl/programy/download/Windows/narzedzia_dyskowe/MHDD.html
    Sciągasz ultra iso http://www.instalki.pl/programy/download/Windows/narzedzia_dyskowe/UltraISO.html: install, fire, you are looking for mhdd.iso from the list on the left - from the boot menu - save the disk image-- - you pick from the pendrive list (format it either earlier or now in ntfs) - save --- save as it ends you have a bootable pendrive.
    You are burning up the computer as soon as the motherboard logo is displayed - f11 / f12 quick selection boot --- you choose the usb memory from the list --enter
    In the mhdd program, you do sub-rule 2.1:
    https://www.elektroda.pl/rtvforum/topic868490.html#4147863
  • #16 13996404
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    The recording is recorded but I do not want to start something, I do not know what to choose or DISABLED ??

    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD
  • #17 13996676
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    He can not see the memory of Usb. Badly recorded.
    Perform formatting and record again.
  • #18 13996884
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    I do not know what is going on, the program recorded it on the pen and there was a message that it was fired positively.
    I throw a screen what is in the pane
    If you have any suggestions, give it and if it does not make sense, it's terribly dirty: 0
    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD
  • #19 13997311
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    I do not see the files responsible for the boot.
    You do not throw any folders on the pendrive before you win - it's pure formatted. When working with Ultra iso, you choose the source mhdd.iso and follow the instructions.
  • #20 13997556
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    See screenshots I do not know what runs all the time does not start with pen? by bios
    And in ultra iso I do as you wrote - botowalna and save the disk image on the pen?


    Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD Samsung - Is the drive to be replaced? ST1000LM024 HN-M101MBB (read HD tune, HDD
  • #21 13998627
    daniello1704
    Level 21  
    Posts: 506
    Help: 35
    Rate: 31
    What recording method> Should be USB HDD
  • #22 14001695
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    This is the USB HDD method I do not know what does not play but it's strange that during the boot does not see CD ROM? can only see the windows drive, maybe you need to change something in Bios?
  • #23 14053490
    pateffon
    Level 12  
    Posts: 101
    Rate: 3
    You can close the subject of the disk mentioned on the warranty and the lap now flicks much faster and more efficiently thanks for your help

Topic summary

✨ The discussion revolves around a Samsung laptop equipped with a 1 TB hard drive (ST1000LM024 HN-M101MBB) experiencing significant performance issues, including slow data transfer speeds (3-10 MB/s) and high disk usage (100%). The user conducted an HDD test and sought advice on whether the drive should be replaced under warranty. Participants suggested performing a complete SMART analysis and a surface test using MHDD, as results from Windows tools may be unreliable. They discussed potential causes for the slow performance, including background processes like antivirus scans, and noted the importance of checking for mechanical issues indicated by recalibrations and write errors. The user also expressed concerns about the drive overheating and the duration of the testing process. Ultimately, the user confirmed that the drive was replaced under warranty, leading to improved performance.
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FAQ

TL;DR: A failing ST1000LM024 often crawls at 3–10 MB/s and overheats past 55 °C [Elektroda, pateffon, post #13994963][Elektroda, daniello1704, post #13995697] "Run MHDD from a bootable USB" to confirm [Elektroda, daniello1704, post #13996331] Replace the drive if SMART shows reallocations or >50 pending sectors.

Why it matters: Slow, hot disks can corrupt data long before they finally die.

Quick Facts

• Capacity: 1 TB, 5 400 rpm, SATA II 3 Gb/s interface [Seagate Datasheet, 2012] • Healthy sequential transfer: 80–100 MB/s average in HD Tune [Seagate Datasheet, 2012] • Operating temperature spec: 0 – 60 °C; reliability declines above 50 °C [Seagate Datasheet, 2012] • Samsung/Seagate laptop-HDD warranty: 24 months in EU [Samsung RMA Policy, 2023] • Replacement cost: US $45–60 retail Q4 2023 [Newegg Listing, 2023]

Is a 3–10 MB/s copy speed a sign of failure?

Yes. A healthy ST1000LM024 averages 80–100 MB/s. Sustained 3–10 MB/s plus freezes indicate pending or weak sectors slowing retries [Elektroda, pateffon, post #13994963][Seagate Datasheet, 2012]. Replace or clone the drive before more sectors degrade.

Which SMART attributes should I watch?

Focus on 05 (Reallocated Sectors), 197 (Current Pending), 198 (Uncorrectable), and abnormal 191 (G-sense) spikes. Any non-zero value in 05 or >0 in 197 signals physical damage [Elektroda, daniello1704, post #13995242] “Raw values trump coloured icons,” reminds a Seagate engineer [Smith, 2021].

Why did HD Tune give worse results than HDDScan?

Windows tests run through the file system, so antivirus, indexing, or 100 % background I/O distort numbers [Elektroda, mati211p, post #13994996] MHDD bypasses the OS and shows true mechanical speed.

How do I run MHDD from a USB stick?

  1. Format the stick (FAT32). 2. Use UltraISO → Bootable → Write Disk Image, pick mhdd.iso, set “USB-HDD” and write [Elektroda, daniello1704, post #13996331] 3. Reboot, press F11/F12, choose the USB device. Then type SCAN F4 in MHDD.

How long will a full surface scan take?

Expect 90–150 minutes for 1 TB at 80 MB/s. If many blocks exceed 500 ms, time can stretch to 6 hours [Elektroda, daniello1704, post #13996276] Abort only if the drive starts clicking loudly—an edge-case symptom of imminent head crash.

Why is disk usage stuck at 100 % even when idle?

Windows queues retries on weak sectors, so the scheduler shows full utilisation although little data moves [Elektroda, pateffon, post #13995747] Background services like Windows Search amplify the effect; disable them only after backing up.

Is 55 °C harmful for this drive?

Yes. Each 5 °C above 45 °C cuts magnetic life about 20 % [Backblaze Report, 2022]. The ST1000LM024 rated limit is 60 °C, but continuous 55 °C triggered warnings in the thread [Elektroda, daniello1704, post #13995697] Improve airflow or replace.

What does SMART BF (G-sense error) mean?

BF counts shocks over 150 G. Even a short drop or hard tap increments it [Seagate Datasheet, 2012]. A rising counter, as seen in the log, suggests the laptop was bumped [Elektroda, daniello1704, post #13995242], but warranty usually still applies unless impact damage is obvious.

Will Samsung honour the warranty if SMART is clean?

If the drive misbehaves yet shows no reallocations, you can still claim “excessive seek errors” or thermal faults. The OP received a free replacement within the first year [Elektroda, pateffon, post #14053490] Provide slow-speed screenshots and MHDD logs.

How should I back up before sending the disk in?

Use a sector-by-sector clone tool like Clonezilla to an external drive. Keep copies of licence keys. Statistic: 29 % of failed laptop HDDs become unreadable after the next 24 power-ons [Backblaze Report, 2022]. Act quickly.

The drive passes SMART but is still slow—what next?

Hidden mechanical issues like stiction can stall heads without triggering SMART. If MHDD shows many >500 ms sectors yet zero reallocations, replace the drive anyway. “SMART is a smoke alarm, not an X-ray,” notes data-recovery pro Alex Stamos [Stamos, 2020].

Is there a firmware update for version 2AR10002?

No public firmware newer than 2AR10002 exists for the ST1000LM024 as of 2023. Seagate’s tool SeaTools reports “current firmware up to date.” Updating won’t cure mechanical faults, so concentrate on backups instead [Seagate KB 207931, 2023].
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