Inpost parcel lockers and access to other people's parcels.

atom1477 wrote:

Loker wrote:

The parcel finally returned to the addressee.

What does it mean?

This probably means that the author of these words confirmed the receipt of the package at the headquarters for PLN 0.2 with a "cipher"?

Apparently they couldn't remotely open without confirming the payment. And the package was simply not picked up and returned to addressee sender (my mistake ).
The whole 2gr payment was ridiculous - the package was sent as part of a complaint about some equipment; the company for some reason insisted on the COD shipment (just to be sure/delivery confirmation? I don't know), there was only InPost or courier to choose from.

I have very bad memories of inpost, only the courier and the postman. A total of four parcels left from them, each time the delay was from 5 to 14 days. Each time, probably the courier signed for me and the system showed that I had received the package. The case went to the police once, but when the documents were being collected, the package was found expressly.

The hotline is a failure, you call asking to find out about the status of the package, the lady supposedly sends an urgent notification the next day you find out that there was no notification. Any response to an inquiry takes at least a day. DHL, GLS or Geis because I use them, it takes at least 3 hours, I didn't get any longer.

The ladies from the hotline hide the numbers to the couriers, only when I asked for personal data, because they needed them at the police station, suddenly the courier's number was magically found. If you want to know too much about your package, they direct you to a special number that no one answers (you can read about it in google)

When I wanted to submit a complaint via the form, it did not work because someone had not updated the libraries on the website for at least 2 weeks.

The inpost postman signed the ticket with acknowledgment of receipt, I was charged PLN 150 for this number for late payment, because I did not know that I had a ticket in my mailbox.

oskar777 wrote:

The hotline is a failure, you call asking to be able to find out about the status of the package

There is no need for me. I can easily check the status of the package on the tracking page.

zybex wrote:

There is no need for me. I can easily check the status of the package on the tracking page.

Everyone on this forum already knows that Inpost works for you, that it is the best, that it never fails.
For every post saying that something went wrong with this postal operator, you find examples from your sleeve and your family that it is quite the opposite. And so for every negative opinion.
You give the impression of an Inpost employee, really.
Maybe you're lucky and your area is "ruled" by some brainy courier, cousin of the president of the inpost ... I don't know.
But apparently that's not the case everywhere.
I personally have already written, I do not complain about Inpost's parcel lockers, but on holidays in December a courier calls me or I received a text message, I don't remember exactly that the parcel can be picked up from a courier who is stationed at the parcel locker from 4 pm to 8 pm. They probably ran out of space in the parcel locker. I wonder what they would do if I wanted to in the morning? I didn't try to kick the horse.
I once filed a complaint by email. Went to them, no confirmation on my email, they never replied.
"Well, I don't have your coat and what will you do to me?"
But in general, I love parcel lockers, for now

Jawi_P wrote:

Everyone on this forum already knows that Inpost works for you, that it is the best, that it never fails.

These few complaints on this forum cannot spoil the reputation of InPost. There are certainly many more satisfied customers of this company, but they do not look here at all.

zybex wrote:

These few complaints on this forum cannot spoil the reputation of InPost. There are certainly many more satisfied customers of this company, but they do not look here at all.

It is always the case that 80% of dissatisfied people will complain publicly, but only 5% will publicly express their satisfaction.
Similarly, NPS indicators - i.e. customer satisfaction - are calculated...

Quote:

There is no need for me. I can easily check the status of the package on the tracking page.

By the way, you're an inpost employee, what will give me tracking status on the website if the courier signs for me and the system shows that the package has been picked up? I can shove this status, if you'll excuse me, where the sun doesn't shine because it's simply a false status.
It is not without reason that sellers on Allegro warn that they are not responsible for recommended inpost, whether it is legal is another very debatable issue.

And now, dear inpost employee, try to call the hotline and find out what is happening with your parcel.

What it looks like in reality:

I did not receive the package on time I call DHL, GLS or even kex once, I give you the number of the letter. Sir/Madam says wait a minute please.
And here are two versions depending on the company a) the lady calls the courier finds out where mine is and tells me what is happening to her b) the lady cannot call the courier, possibly she is busy and calls back within say 2-3 hours like this was max.

I did not receive the package on time I call the inpost, of course I am 5-50th in the queue to the consultant, so I turn the phone into speakerphone mode, sometimes I am able to eat breakfast/lunch. If I succeed, the lady saves the application, of course, she will not say anything, and she will not call the courier because theoretically there is no phone number for him. The application is sent or not depending on her mood and you wait min day usually we don't know anything anyway. I haven't succeeded once yet.

The last time I waited for a Christmas gift for a child, it arrived 1 day before Christmas. I don't need to tell you how upset I was. Of course, the package was sent 2 weeks before Christmas.

Tomorrow at 8.30 will be the third day as "Transferred to be placed in Paczkomaty" hangs in the statuses...

Added after 18 [hours] 39 [minutes]:

Please, this is how the package looks like when it is removed from the InPost Kłodzko ul. Browarna parcel locker. Those stains aren't water, they're pus. To get you out of work like that, you fringe!!!



You should have taken out the lighter and let the whole cupboard go up in smoke.
Last time...