I have a Pacakard Bell an Acer brand laptop. The Packard bell screen turns on and then when it turns on the screen is gray and the mouse cursor. The buttons and mouse work. Ctrl + del + alt doesn't help ? I need a quick solution. The computer is working but you can't use it ?

Hello, what is this operating system? Can you run safe mode ??

Windows 8. The laptop normally walks but the screen only shows the mouse.

Try to start the computer in safe mode. It's not easy in win8: / you have to hit the F8 key correctly to run. It's a trial and error method almost every time.

It doesn't help the computer doesn't respond ? Nothing can turn on with the mouse.

Packard Bell Acer Laptop: Gray Screen & Mouse Cursor Visible, Ctrl+Alt+Del Unresponsive

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#1 16320282 03 Mar 2017 14:24

Martyna_mpk Martyna_mpk

Level 2
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Post #1
16320282 03 Mar 2017 14:24

I have a Pacakard Bell an Acer brand laptop. The Packard bell screen turns on and then when it turns on the screen is gray and the mouse cursor. The buttons and mouse work. Ctrl + del + alt doesn't help ? I need a quick solution. The computer is working but you can't use it ?

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#2 16320307 03 Mar 2017 14:38

mistrzszymon1 mistrzszymon1

Level 24

» | Helpful post? (+3)

Post #2
16320307 03 Mar 2017 14:38

Hello, what is this operating system?
Can you run safe mode ??
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#3 16320402 03 Mar 2017 15:16

Martyna_mpk Martyna_mpk

Level 2

» | Topic author Helpful post? (+3)

Post #3
16320402 03 Mar 2017 15:16

Windows 8. The laptop normally walks but the screen only shows the mouse.
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#4 16320434 03 Mar 2017 15:28

mistrzszymon1 mistrzszymon1

Level 24

» | Helpful post? (+1)

Post #4
16320434 03 Mar 2017 15:28

Try to start the computer in safe mode. It's not easy in win8: / you have to hit the F8 key correctly to run. It's a trial and error method almost every time.
#5 16320472 03 Mar 2017 15:43

Martyna_mpk Martyna_mpk

Level 2

» | Topic author Helpful post? (0)

Post #5
16320472 03 Mar 2017 15:43

It doesn't help the computer doesn't respond ? Nothing can turn on with the mouse.
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