[Solved] Intermittent Internet Connection on ASUS UX410UA Laptop Despite Stable WiFi

Hello, I recently acquired a new ASUS UX410UA laptop, and a problem arose immediately. Namely, when browsing websites, he sometimes loses access to the Internet. As if every now and then something "broke". There were no suspects diagnosed on the computer. Of course, access to the Internet after a few minutes returns, but it irritates me. I contacted the Asus service, they recommended it in the device manager / network cards / disconnect the WAN Miniport (because apparently it has been released with the Windows 10 update and something is blocking), but it did not help. Then they recommended to reinstall the drivers for the network card, but it also did not help. Then I tried to update the drivers for the card, but nothing like that. I read that antiviruses can mix .... On the previous laptop I did not have such shares, the internet is also on the phone. From what I've noticed, it's usually the net on Facebook, but maybe it's a coincidence (unless it's about the amount of data to display-if I am). I will not check the cable because this jack does not have such a way out, but I would not focus on the router because it's rather a paw fault.

To sum up the computer data:
System: Windows 10 64bit
Network card: Intel (R) Dual Band Wireless-AC 8260
Router: CISCO EPC3925
Internet services: Multimedia Polska
Antivirus: free Avast

Thanks in advance for your help

From another post, but still valid:
1. console and IP address control
2. ping -t gateway address
3. another console ij / w but the address is e.g. wp.pl
4. if you are pinging the gate, are the drivers ?? win10 or better?
5. start the system in safe mode with network support and repeat the above mentioned activities

VooVoo wrote:

From another post, but still valid:
1. console and IP address control
2. ping -t gateway address
3. another console ij / w but the address is e.g. wp.pl
4. if you are pinging the gate, are the drivers ?? win10 or better?
5. start the system in safe mode with network support and repeat the above mentioned activities

Is there a chance to write down these points a little more accurately ??
Because I am a little layman in this field.

kluivert_9 wrote:

I would not focus on the router because it's rather a paw fault.

Modemorouter (because I'm talking about it here from the operator) has no external antennas, so it's also a bit "guilty" here.

kluivert_9 wrote:

I will not check the cable because this jack has no such exit

But does it have USB ports? - you can buy a USB-RJ45 network card.

And now the most important thing - if my first post explains something, install InSSIDer v2 / Home on the computer and insert the result of the network signal here - we will see the signal strength from this modemorouter and the wifi network congestion.

KOCUREK1970 wrote:

kluivert_9 wrote:

I would not focus on the router because it's rather a paw fault.

Modemorouter (because I'm talking about it here from the operator) has no external antennas, so it's also a bit "guilty" here.

kluivert_9 wrote:

I will not check the cable because this jack has no such exit

But does it have USB ports? - you can buy a USB-RJ45 network card.

And now the most important thing - if my first post explains something, install InSSIDer v2 / Home on the computer and insert the result of the network signal here - we will see the signal strength from this modemorouter and the wifi network congestion.

Screen from the program:
https://obrazki.elektroda.pl/5455487900_1495722191.jpg

kluivert_9 wrote:

Screen from the program:

Well, now you know why there is a problem - wifi network probably from 50 to 2.4 GHz where there are only 13 channels, so another network on the same channel disturbs your network.

KOCUREK1970 wrote:

kluivert_9 wrote:

Screen from the program:

Well, now you know why there is a problem - wifi network probably from 50 to 2.4 GHz where there are only 13 channels, so another network on the same channel disturbs your network.

As far as the channel is concerned, I am only on 8. As for the disturbances, it never happened on an older laptop (at the same time on a different stand, nothing like this happens). It is strange that now it suddenly began to happen. Maybe this is due to newer hardware .....? (as if you could explain the matter a bit more clearly). What should I do now ????
(during the writing of the answer, the connection was broken again and only after I clicked to solve the problem, the message "The default gateway is unavailable" pops up, and then the internet has returned.)

kluivert_9 wrote:

As far as the channel is concerned, only I am at 8

At this point - but there are other networks very close (the interval between one network and the other should be at least 2 channels)

kluivert_9 wrote:

Maybe this is due to newer hardware .....?

Rather, the sensitivity of the wireless card itself - some are doing better with others worse.

kluivert_9 wrote:

What should I do now ????

Change the channel number of the wifi to a different one, change the location of the operator modemorouter, change the location of your computer, replace the network card in the computer with another one.

Well, W10 - this one can have permanent problems with the Internet, "dump" drivers and hardware.

KOCUREK1970 wrote:

Change the channel number of the wifi to a different one, change the location of the operator modemorouter, change the location of your computer, replace the network card in the computer with another one.

Well, W10 - this one can have permanent problems with the Internet, "dump" drivers and hardware.

So in general everything is to blame Windows 10 ......, because I would not change the network card in my computer because I just bought it, so it's a bit of a mistake. And as for changing the network channel, it's hard to choose something since in the block on each channel someone is sitting with the network. And I would rather have to call a technician from the multimedia, because I will not do it myself ?????
And how do you relate to the statements of the VooVoo user?
Do you think that reworking these points can help?

kluivert_9 wrote:

everything is guilty of Windows 10 ......,

All do not - but you can not hide that it has a part in it and it is not at all significant.

kluivert_9 wrote:

I will not change the network card in my computer because I just bought it, so it's a bit misguided.

Sometimes it is not possible and change is necessary.
The hardware manufacturer has somewhere that he mounts in his equipment.

kluivert_9 wrote:

And how do you relate to the statements of the VooVoo user?
Do you think that reworking these points can help?

Can you do it?

Connect during the test to the modemorouter with a cable - if all will be ok - then the instructions of the colleague @VooVoo they do not bring much here - everything is ok with the net, and the problem is already the wifi itself in this particular computer.
You say that the computer does not have a LAN card - you would have to buy a USB-RJ45 network card.
You can also try to install your own router and connect it to this operator modem, the situation may improve, because your own router will have a different chipset chip and your card will like it more.
You can also uninstall this Avast - the free version does not meet any assumptions of computer protection.

KOCUREK1970 wrote:

You can also uninstall this Avast - the free version does not meet any assumptions of computer protection.

With that I would argue. What - without protection at all? Suicide! Avast is quite good:
https://www.youtube.com/watch?v=G0NKV-aGOo0
https://www.youtube.com/watch?v=1JcUZNub_ts
https://www.av-test.org/en/antivirus/home-windows/

KOCUREK1970 wrote:

You can also uninstall this Avast - the free version does not meet any assumptions of computer protection.

Is there any other free anti-virus that meets any requirements ???? (Avira)

jprzedworski wrote:

no protection at all? Suicide!

I used the term "free".

jprzedworski wrote:

Avast is quite good:

Compared to what?

kluivert_9 wrote:

is there any other free antivirus that meets any requirements ???? (Avira)

You bought a new computer and you can not afford a paid anti-virus?
My offers of paid versions:
BitDefender, AVG, F-Secure

KOCUREK1970 wrote:

I used the term "free".

I know. And I'm still saying that free does not mean bad. I will repeat this link:
https://www.av-test.org/en/antivirus/home-windows/
Usually free versions have limited functions, but the same signatures and the same engine.

jprzedworski wrote:

I still say that free does not mean bad.

What interest would the author of the program have in order to give me the best protection possible for free, since he has the same version of the same paid program?
Probably the free and paid versions have differences - and these are probably the differences that are important for the protection of the computer (if it were not, who would pay the money for only e-mail or www protection).
Everyone thinks differently - I have such an opinion and I will not change it.
For me, free software is completely useless.

You can have your opinion. I rely on tests (I have no technical possibilities to do it myself):
https://www.av-test.org/en/antivirus/home-win...-2017/avast-free-antivirus-17.2--17.3-171413/
If you show me other tests proving that this is a hopeless program ( "completely useless" ), then I will change my mind. The entire internet is available.
And the version differences are:
https://www.avast.com/pl-pl/index
You need to click: "Compare products"

Hello

If you want stability, you may want to consider changing the band from 2.4GHz to 5GHz as you have 2.4Ghz network. This may involve the replacement of devices at 5Ghz

jprzedworski wrote:

You can have your opinion. I rely on tests

And me too:
https://www.virustotal.com/pl/file/c7eccf0369...ec5a5d2726a6fe137e1343c72dd43ec7516/analysis/

jprzedworski wrote:

If you show me other tests proving that this is a hopeless program ("completely useless"),

KOCUREK1970 wrote:

the free version does not meet any assumptions of computer protection.

Only with this term I summarized this program.

Did he let anything go? He is not one - he is in well-known company. That is why Virustotal was born that nobody is perfect.
I did not write that it is the best. I wrote "nice". I agree with one. It's better to match up than down.
I reacted because the sentence "uninstall Avasta" someone treats so that if so miserable, then maybe nothing at all ... Many people do that, they have nothing. "Because it will not do anything."

jprzedworski wrote:

I reacted, because the phrase "uninstall Avasta" someone treats so that if so miserable, then maybe nothing at all ...

Very often (do not know why) the antivirus program "slows down" the computer, slows down its work, or even makes it impossible to connect to the Internet - it is worth uninstalling it to check (confirm / reject) or actually he did not become the culprit here.

jprzedworski wrote:

I did not write that it is the best. I wrote "nice". I agree with one. It's better to match up than down.

Using the free Avasta, you can successfully opt out of it and replace it with applications (Defender or Microsoft Security Essentials) - some of them even implemented in the system - and it seems to me that they work much better, more efficiently and without load than the program external. The end result is the same but more benefits for us.
Use the Internet with your head, because even an antivirus for PLN 500 a month does not absolve us from thinking and is not in a position to make decisions for us and respond to threats resulting from our ill-considered actions.
In addition, some "friendly" DNS (eg Symantec) and we are somehow protected - but it still does not absolve us from thinking instead of blindly clicking on everything.