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High CPU Usage in Windows 10: Malwarebytes Service, Avast, Avira, FRST Scan Results

raszyna12 4059 4
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  • #1 16561212
    raszyna12
    Level 2  
    Hello all!

    This is my first post so please correct me immediately if I am doing something wrong.

    Yesterday evening I was using my computer normally, nothing unusual happened when suddenly the CPU usage in the task manager increased to a critical level of 95-100%.

    In the main manager window I noticed that more than 65% of the CPU is "eating" on "Malwarebytes Service". I expected it to be Windows Defender so following the advice I turned off Defender completely. I didn't want to leave my computer unprotected so I downloaded Avast first and then Avira. Unfortunately, the same thing happened in both cases. The processor jumped to over 90%. After uninstalling all anti-viruses, the processor seems to be back to normal, but I still feel that it is running slower than it used to be. Even the format didn't help. The Malwarebytes AntiMalware scan found nothing. Please help.

    In the regulations I read that the post should contain files from the FRST scan, which is why I put them.

    Computer Specifications:

    Intel Core i7 6700K 4.00 GHz
    NVIDIA GeForce GTX 970
    8 GB RAM
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  • Helpful post
    #2 16561392
    Kolobos
    IT specialist
    Post a screen with:
    CrystalDiskInfo: http://portableapps.com/apps/utilities/crystaldiskinfo_portable
    Process Explorer: https://technet.microsoft.com/pl-pl/sysinternals/processexplorer
    Hwinfo (sensors only): https://www.hwinfo.com/download.php
    (whole windows!)

    In Chrome, disable restoring the page set after browser startup.

    Perform Fixlist.txt for FRST:
    HKLM Group Policy restriction on software:% systemroot% \ system32 \ mrt.exe -> No file
    CHR HomePage: Default -> hxxp: //do-search.com/? Type = hp & ts = 1432660372 & z = c28a78ec5fc5cb5ba8438c3g1zecbo0q2qfe6c1m6c & from = cor & uid = ST1000LM024XHN-M101QMB9_S212R
    CHR StartupUrls: Default -> "hxxp: //do-search.com/? Type = hp & ts = 1432660372 & z = c28a78ec5fc5cb5ba8438c3g1zecbo0q2qfe6c1m6c & from = cor & uid = ST1000LM024XHN_S2R72MB9CC-M127QM9CC"
    CHR HKLM \ ... \ Chrome \ Extension: [ccbpbkebodcjkknkfkpmfeciinhidaeh] - hxxps: //clients2.google.com/service/update2/crx
    CHR HKLM-x32 \ ... \ Chrome \ Extension: [ccbpbkebodcjkknkfkpmfeciinhidaeh] - hxxps: //clients2.google.com/service/update2/crx
    R4 avusbflt; System32 \ Drivers \ avusbflt.sys [X]
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  • #4 16561538
    Kolobos
    IT specialist
    Everything looks ok.

    After installing mbam, scanning the entire disk, it still uses up the CPU?
  • #5 16561545
    raszyna12
    Level 2  
    After the scan, the processor fluctuates only below 10%, so probably everything is back to normal, thank you very much for your help!
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