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[Solved] No internet access after power outage

najglosniejszy 36204 35
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 16563959
    najglosniejszy
    Level 8  
    Hello. I recently disconnected the router from the power supply and after reconnecting there is no internet. cho c the ADSL and internet lights are on, the computer shows a yellow triangle with an exclamation mark and the message "no internet access". Please help.
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  • #2 16563966
    Bartusjusz
    Level 25  
    Unplug it for a minute and plug it back in.
  • #3 16563971
    Waldemar z Kaszub
    Level 29  
    Did you use the "Troubleshoot/Repair" option?
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  • #4 16563997
    najglosniejszy
    Level 8  
    Tried both ways and nothing

    Added after 38 [minutes]:

    Anyone else have any ideas what could have happened?
  • #5 16564149
    hermes-80
    Level 43  
    You need to look at the router's configuration panel and check whether the PPPoE connection is set up correctly, whether the router has the Internet.
  • #6 16564189
    najglosniejszy
    Level 8  
    The "connection type" is PPPoA
  • #7 16564297
    hermes-80
    Level 43  
    Ok - Check logs/status.
  • #9 16564439
    hermes-80
    Level 43  
    The connection to the Internet is supposed to be - the router has some tools, e.g. ping. How do you connect your PC to the router?
  • #10 16564622
    najglosniejszy
    Level 8  
    It's the same with a cable, but over Wi-Fi
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  • #11 16564638
    hermes-80
    Level 43  
    Show result from CMD on PC ipconfig /all
  • #12 16564690
    najglosniejszy
    Level 8  
    And a little brighter??
  • #13 16564822
    hermes-80
    Level 43  
    start run cmd enter
    ipconfig /all
    you paste
  • #15 16572507
    najglosniejszy
    Level 8  
    Can anyone see this?
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  • #16 16572543
    hermes-80
    Level 43  
    Show more:
    ping 192.168.1.1
    ping 8.8.8.8
    nslookup onet.pl
  • #17 16573164
    najglosniejszy
    Level 8  
    Just type it into your browser?
  • #18 16573185
    LucekB
    Network and Internet specialist
    not in the browser, only in cmd
    just like you did ipconfig before
  • #19 16573344
    najglosniejszy
    Level 8  
    I'll watch after work. It's good that at least here there is Wi-Fi
  • #21 16576967
    hermes-80
    Level 43  
    Start your computer in safe mode with networking and check.
  • #22 16577829
    najglosniejszy
    Level 8  
    But on the phone via Wi-Fi there is also no
  • #23 16577855
    hermes-80
    Level 43  
    DNS is responding - probably some blockage on the router (hangs) - restore the router to factory settings and reconfigure the PPPoE (WAN) LAN and WIFI connection.
  • #24 16578330
    najglosniejszy
    Level 8  
    How do I set it then? Is there an auto-config option?
  • #25 16578650
    hermes-80
    Level 43  
    :) no, you need a finger - I thought you could handle it. Since there is no internet on every PC connected to your router, either the ISP or the router is blocking something.
  • #26 16579154
    najglosniejszy
    Level 8  
    How do I set it then? Is there an auto-config option?
  • #27 16579159
    bogiebog
    Level 43  
    What does "tracert -d 8.8.8.8" show?
  • #30 16605379
    najglosniejszy
    Level 8  
    What could this mean?

Topic summary

After a power outage, a user experienced no internet access despite the ADSL and internet lights being on. Initial troubleshooting steps included unplugging the router and using the "Troubleshoot/Repair" option, but these did not resolve the issue. Suggestions included checking the router's configuration, specifically the PPPoE connection settings, and examining the router's logs and status. The user confirmed the connection type was PPPoA and reported the same issue over both wired and Wi-Fi connections. Further advice included running command line diagnostics (ipconfig, ping, nslookup) and considering a factory reset of the router to resolve potential configuration issues. The discussion highlighted the importance of checking for ISP-related problems if multiple devices are affected.
Summary generated by the language model.
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