Television, Internet Vectra, US Shines Orange: Troubleshooting Orange Diode on Router Issue

Question

Hello, before everything was ok and now I noticed that the US on the router lights up orange. I have already reset the router several times but it only helps for a moment and then switches back to the orange diode.

Staszek z Chełma · Answer

It is probably a DOCSIS 3.0 modem (DS - from 4 to 12 forward carriers form one logical channel with total transmission of individual carriers, as well as US - from 2 to 8 carriers form one return channel)
on one DS carrier You can send (receive) theoretically to 51Mbps (practically up to 30 Mbps), in the reverse channel on one carrier theoretically you can send (send) up to 30 Mbps.
If the modem works only on one carrier then instead of green,
the diode is burning yellow.
The yellow US LED indicates that only one frequency is used in the reverse path.
Until such a big meaning it is not because operators do not offer higher sending speeds than 20Mbps.

KOCUREK1970 · Answer

Show photo from US, DS and modem channels.

sebaele22 · Answer

After the reset of the router everything returned to normal all green diodes. And this is the signal:

KOCUREK1970 · Answer

Upstream a bit too high (at the limit of maximum values).

sebaele22 · Answer

It means? Because I do not know what the given link gives.
The problem reappeared, the US shines orange, and I received such an answer from Vectra:

In reference to the application, we inform you that in the case of Wi-Fi networks there are many factors affecting its operation and distorting its signal. One of the most common causes is disruption by other users.

It is recommended to scan (eg with the Inssider wi-fi or Wi-Fi Analyzer) surroundings in order to check the load of individual channels used in Wi-Fi technology.

Please provide us with information about the free area of the network, this will allow us to set up a channel in the system that is least heavily loaded by other access points in the area.

What should I do next? I will add that everything was ok, the problem appeared a month ago.
Reset helps for a moment ...

If there is a problem with determining the correct transmission channel, please send a screenshot from the Networks tab.

Thanks to this data, we will be able to provide appropriate assistance. Thank you for your understanding and cooperation.

KOCUREK1970 · Answer

It gives the values of DS forwarding and sending channels, and you should find your signal in these cradles. And what they wrote down from Vectra - answer them that they should not drink during working hours, because they are BZDURY. What to do - write a complaint about the (not) operation of the service.

sebaele22 · Answer

Ok, I will report, and is this US so important? I'm asking because the internet works

KOCUREK1970 · Answer

You seriously ask? After all, the fork of the signal parameters was determined so that the equipment would work properly on such parameters. Well, it shows you with a finger that the router loses bonding (linking) US channels (too much damping somewhere further, and the router must spend more power to break through such noises).

sebaele22 · Answer

And another hopeless answer from the supplier:

Dear Customer,

In reference to the application, please follow the instructions below:

Locate the hole labeled RESET on the back of the modem

Place, for example, a toothpick in it and hold it for at least 30 seconds.

After a reset, the modem may need about an hour to log in again.

We hope that the above explanations will help remove the inconveniences reported, but if they continue to occur, please let us know.

I would like to mention that the router that you have supports supports channels from 1 to 9. On another channel, the modem works in automatic mode.

:-(

Added after 1 [hour] 40 [minutes]:

And another answer from the supplier:

In reference to the notification, we would like to inform you that changes in the modem configuration have been applied.

The services should now work according to your expectations.

If this situation continues, please send us a return message, we will be happy to help you further.

It looks like they did something remotely, and the signal looks like this:

sebaele22 · Answer

And again, problems with the network, after gg I see that it breaks the connection and then connects again.
Again I wrote to them that they changed my channel to another one but in my case the least loaded channel is another channel and I returned to it again.

Television, Internet Vectra, US Shines Orange: Troubleshooting Orange Diode on Router Issue

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