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Vectra Internet Connection Interruptions: TC7230 Modem Connectivity Issues and Potential Fixes

sebaele22 6510 9
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17113849
    sebaele22
    Level 30  
    I have had a problem with the Vectra internet for some time.
    Previously, there were interruptions at different times, after resetting the modem there is a problem to connect to the Internet, and when I connect, it is only for a moment and again problems - no internet. It is the same as wired and wireless, the card says that it is connected, there is coverage and no internet.
    When writing to Vectra, I get the answer: "The modem is correctly logged in" and they scare me with the amount of PLN 50 when they take the technician and the problem will be on my side :-( .
    I will add that from 30 minutes by cable, so far it is ok.
    What else can be done?
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  • #2 17113890
    makosuu
    Network and Internet specialist
    As the cable works, the router correctly logs into the network.
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  • #3 17114368
    KOCUREK1970
    Network and Internet specialist
    sebaele22 wrote:
    after modem reset

    What, how made?
    What is set in the operator's panel on your account?
    sebaele22 wrote:
    I will add that from 30 minutes by cable, so far it is ok.

    Test longer.
    And if you work on wifi - install InSSIDer v2 / Home and enter the network scan here.
  • #4 17114625
    sebaele22
    Level 30  
    Disconnection from electricity and also reset on the RESET button
    I mean what's set?

    Added after 20 [minutes]:

    Where can I find inSSIDer 2.0?
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  • #5 17114842
    KOCUREK1970
    Network and Internet specialist
    sebaele22 wrote:
    I mean what's set?

    Vectra does not give access to the panel in the modemoroutera - you can only set something through their account via the website on their website - for example, there is a channel number and network encryption set.
    sebaele22 wrote:
    Where can I find inSSIDer 2.0?

    https://www.elektroda.pl/rtvforum/topic3158772.html
  • #6 17115266
    sebaele22
    Level 30  
    Yes, there is no access via www only on the website after logging into your Vectra account.
    There is a channel to set and something else, but I don't remember what.
    The channel is not loaded.
  • #7 17115278
    KOCUREK1970
    Network and Internet specialist
    sebaele22 wrote:
    something else but I don't remember what anymore

    Whether bridge mode (modem) or modemorouter mode (router).
    sebaele22 wrote:
    The channel is not loaded.

    I believe - but I will still ask for a scrin :) .

    https://www.elektroda.pl/rtvforum/topic3419197-30.html
  • #8 17115281
    sebaele22
    Level 30  
    I don't know if that's what it is, but this is how it looks:

    Vectra Internet Connection Interruptions: TC7230 Modem Connectivity Issues and Potential Fixes

    Honestly, I don't even know what to control in this program :-(

    Added after 6 [minutes]:

    I can see that there are already some problems with the internet, it breaks the connection and then works again (I can see when GG is turned on) and loading pages.
    Once it is beautifully quickly loaded and once it is mussels :-(
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  • #9 17115286
    KOCUREK1970
    Network and Internet specialist
    sebaele22 wrote:
    Honestly, I don't even know what to control in this program

    This is not so much about your network as about the others.
    Channel 10 close to 9 - at 1, 6 also forget.

    Switch to channel 3, 4, 8 - if this does not improve anything, switch TC to bridge mode and your own router.
    There are cases where the chipset in the operator's equipment does not really like some wifi network cards in computers.
  • #10 17115294
    sebaele22
    Level 30  
    This is what it looks like on the Vectra website:

    Vectra Internet Connection Interruptions: TC7230 Modem Connectivity Issues and Potential Fixes

    Added after 13 [hours] 22 [minutes]:

    The channel was changed to 8, unfortunately today there is a break in the internet again and not only on the laptop but also on smartphones and TV.

Topic summary

Vectra internet users are experiencing connectivity issues with the TC7230 modem, characterized by intermittent disconnections and difficulties in establishing a stable connection, both wired and wireless. Despite the modem being logged in correctly, users report that the internet connection drops frequently. Suggestions for troubleshooting include checking settings in the Vectra account, using network scanning tools like InSSIDer, and adjusting Wi-Fi channels to avoid interference. Users are advised to switch to less congested channels (3, 4, or 8) and consider using bridge mode with a personal router if problems persist. Despite attempts to change settings, some users continue to face connectivity problems across multiple devices.
Summary generated by the language model.
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