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Windows7 Startup Issue: System Repair Tool Fails to Automatically Fix & No Internet Connection

tadro 17352 11
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  • #1 16729678
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    The problem is the subject. The computer starts the "System Repair Tool at startup" when loading Windows7. Unfortunately, this results in the message: "The system repair tool at startup cannot automatically repair the computer". There is also a proposal to send information to Microsoft, but I can't do it because the system won't start and I don't have an internet connection. I attach a photo of the screen with details of the problem. I am asking for advice.

    Added after 3 [minutes]:

    I'm adding a picture Windows7 Startup Issue: System Repair Tool Fails to Automatically Fix & No Internet Connection
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  • #2 16729684
    kokapetyl
    Level 43  
    Posts: 13444
    Help: 1787
    Rate: 2089
    tadro wrote:
    I attach a photo of the screen

    Somehow it didn't arrive :cry:
    What kind of secret equipment is this?
    Provide SMART disk, with Crystal disk info. Well, my error without the system you will not do this program, you need MHDD, or connect this disk to other working equipment.
    The photo has arrived, fill in the information, it is already installed system, are you trying to install it.
  • #3 16729730
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    Desktop computer, Intel DQ57TM motherboard, Intel Core i5 processor. Windows7 was installed in the spring of 2015 and has worked well so far, automatic system updates are enabled.

    Added after 1 [hours] 47 [minutes]:

    I supplement computer data:
    3.2 GHz processor; RAM 4 GB, SATA disk: ST500DM002

    It also failed to restore the computer to its previous state from the only available restore point (2017-09-29 12:28:03). Despite the message that "System Restore was successful", the problem still exists. This probably means that the system is already damaged at the restore point.

    One more question: After running the installation from the Windows7 installation disc, the Install system and Repair the computer options appear. Can the Repair Your Computer option fix my problem and be safe for my files, documents and programs?
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  • #4 16731123
    masterten
    Level 33  
    Posts: 1470
    Help: 268
    Rate: 281
    tadro wrote:
    Can the Repair Your Computer option fix my problem and be safe for my files, documents and programs?

    After selecting this option you have access to various tools and options, unfortunately it will not work so that when you click it will fix it yourself.

    The screen shows "CorruptFile" in the last line (corrupted file), is there any more detailed information below?

    What happens when you try to boot the system normally? It is possible if it enters the automatic repair every time. If it restarts when you try to start, there may be a "blue screen" which will give more information about the problem. To see the "blue screen", press the F8 button after starting the computer and in the menu that appears, select the "do not restart after system failure" option.
  • #5 16731915
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    Now I suppose these are the same options as when you selected: Display advanced system recovery and support options from the "System Repair Tool at startup" pane. There are options: System repair tool at startup; System Restore; System image recovery; Windows Memory Diagnostics; Command prompt. I can only use these options from the command line. I started scanning with the sfc / scannow command. The scan ended with the message: "There is a pending system repair that requires rebooting to complete. Restart Windows and restart sfc." Unfortunately, after restarting the computer enters the "System Repair Tool at startup". It happens the same after trying to enter any option after startup with the selected F8.

    There are two invisible lines on the screen that contain: Operating System Version and Locale ID.

    I was looking at the files in the Windows \ System32 directory and it seems to me that it began with the appearance of a file with the ZSD extension in the ZEN folder of the AVG program.
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  • #6 16733035
    masterten
    Level 33  
    Posts: 1470
    Help: 268
    Rate: 281
    To run sfc, you need to rename the "pending.xml" file which you will find in "c: \ windows \ winsxs", maybe just changing the file is enough for the system to load - check.
    Prophylactically, you can also change the names of the files you suspect, i.e. the ZEN folder, and even "c: \ program files (x86) \ AVG" - this way the anti-virus will stop running, or maybe it was related to the failure.
    Once you have successfully booted the system, please change the names back to complete the pending system repair and run AVG.
  • #7 16733052
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Buddy Author @tadro Already in the first post, SMART was requested - polite. Duplicating.
    This should be checked first. Without this, other actions don't make sense. Use e.g. bootable MHDD.
    Provide the model and brand of the power supply.
  • #8 16734182
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    To a friend Masterten. Unfortunately there is no pending xml file in the c: \ windows \ winsxs folder. There are two subfolders: PendingDeletes and PendingRenames in the C: Windows \ winsxs \ Temp folder. Both are empty. There is also a Pending.GRL file in the subfolder with a long name starting with C: \ Windows \ winsxs \ x86_microsoft-wind ...
    Changing the name of the AVG folder did nothing.
    pozdr
  • #9 16735335
    masterten
    Level 33  
    Posts: 1470
    Help: 268
    Rate: 281
    Follow the recommendations of colleagues and provide the SMART disk parameters and the make and model of the power supply. I had at least 2 cases when automatic repair started over and over again in the event of a disk failure.
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  • #10 16737912
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    A smart disk is attached.
    Power supply: HEDY 4002 Windows7 Startup Issue: System Repair Tool Fails to Automatically Fix & No Internet Connection
  • #12 16745281
    tadro
    Level 11  
    Posts: 122
    Rate: 22
    Computer repaired. The Windows 7 operating system was damaged. The disk is in working order. I had to reinstall windows and reinstall all programs. It took a long time, but everything is OK.
    As for the power supply, it may not be brand-name, but it works for several years (I bought a computer in 2015). Maybe I found a good copy. During the last repair during copying, he had 3 SATA disks connected and a working SATA DVD drive. He pulled it all.

Topic summary

✨ The user is experiencing a startup issue with Windows 7, where the "System Repair Tool" fails to automatically fix the computer, and there is no internet connection available. The computer is a desktop with an Intel DQ57TM motherboard and an Intel Core i5 processor, running Windows 7 since 2015. Attempts to restore the system to a previous state were unsuccessful, and the user is considering using the installation disc's repair options. Various troubleshooting steps were suggested, including checking SMART disk parameters, renaming files to bypass pending repairs, and examining the AVG antivirus folder. Ultimately, the user managed to repair the system by reinstalling Windows 7, confirming that the disk was functional, and noting that the power supply, although not brand-name, had been reliable since 2015.
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FAQ

TL;DR: Windows 7 can loop into Startup Repair after disk or OS faults; an expert saw “at least 2 cases” tied to disk issues. “It started over and over again.” [Elektroda, masterten, post #16735335]

Why it matters: This FAQ shows how to diagnose disk, repair system files, and decide when to reinstall—without risking data.

Who it’s for: Windows 7 users facing Startup Repair loops or no‑boot scenarios.

Quick Facts

How do I start troubleshooting a Windows 7 Startup Repair loop?

First, try normal boot and watch for a blue screen. Press F8, then choose “Disable automatic restart on system failure” to read the stop info. From the same menu, you can access recovery options for deeper diagnostics rather than hoping one click fixes it. [Elektroda, masterten, post #16731123]

What recovery options can I reach without booting Windows?

From “Repair your computer,” you can launch Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostics, and Command Prompt. These tools let you roll back changes, check memory, or run commands like SFC when Windows will not start. [Elektroda, tadro, post #16731915]

SFC says a repair is pending. How can I run sfc /scannow anyway?

Boot to Command Prompt via “Repair your computer.” Navigate to C:\Windows\WinSxS and rename pending.xml if present. Optionally, temporarily disable AVG by renaming its program folders, then reboot and retry SFC. “Once you have successfully booted the system, change the names back.” [Elektroda, masterten, post #16733035]

There’s no pending.xml file. What should I try next?

If pending.xml is missing, continue with other recovery paths. The OP confirmed pending.xml was absent and renaming AVG did not help. Proceed to disk checks, System Restore from another point or image, or consider reinstall if the loop persists. [Elektroda, tadro, post #16734182]

How do I check if my hard drive is the culprit?

Experts requested SMART data first. Use a bootable tool such as MHDD to read SMART outside Windows. “This should be checked first. Without this, other actions don’t make sense.” Replace the drive if SMART shows reallocated or pending sectors. [Elektroda, safbot1st, post #16733052]

System Restore says it succeeded, but the loop remains. Why?

In the case discussed, a restore to 2017‑09‑29 reported success yet the fault persisted, indicating the restore point also contained the issue. If this happens, pick an older image or move to file‑level recovery and a reinstall. [Elektroda, tadro, post #16729730]

Is “Repair your computer” safe for my files?

That menu provides tools; it does not auto‑fix everything with one click. Using System Restore or Startup Repair does not wipe user data, but always verify backups before deeper actions. Use Command Prompt for non‑destructive checks first. [Elektroda, masterten, post #16731123]

Could antivirus (AVG) block boot or repairs?

Yes. One expert advised renaming the AVG folder (e.g., Program Files\AVG and ZEN) to stop its services from loading during repair attempts. Revert the names after a successful boot to restore protection. [Elektroda, masterten, post #16733035]

What finally fixed the thread author’s PC?

They confirmed the Windows 7 installation was corrupted. A clean reinstall resolved the Startup Repair loop. The disk tested fine afterward, and the system ran normally with multiple SATA devices connected during data copy. [Elektroda, tadro, post #16745281]

Could the power supply be a factor here?

A moderator flagged the HEDY 4002 PSU as weak and suggested replacing it before further repairs. Marginal PSUs can cause unstable power, data errors, and repeated repair loops under load. [Elektroda, safbot1st, post #16738108]

How do I perform a clean reinstall safely (3‑step plan)?

  1. Backup files using WinRE Command Prompt or a Linux live USB.
  2. Reinstall Windows 7 from installation media; install drivers and updates.
  3. Restore data and apps; verify stability and SMART health before daily use. This path resolved the case discussed. [Elektroda, tadro, post #16745281]

What is MHDD?

MHDD is a bootable disk diagnostic that reads SMART and scans for bad sectors without Windows. Experts recommended it to rule out storage faults before software repairs. Use it to confirm drive health early. [Elektroda, safbot1st, post #16733052]

How common are disk‑related repair loops?

One expert reported “at least 2 cases when automatic repair started over and over again” due to disk failure. Treat SMART warnings as urgent and clone or replace the drive immediately. [Elektroda, masterten, post #16735335]

Why does Startup Repair say “CorruptFile” but not boot?

The thread indicates Startup Repair may detect a corrupted file yet still loop. Use F8 to stop auto‑restart and gather error details, then try SFC, restore, or a clean install if corruption is deep. [Elektroda, masterten, post #16731123]

Does renaming antivirus folders risk my data?

Temporarily renaming AVG prevents it from loading, which can unblock repairs. It does not delete data. Restore the original folder names after the system boots and complete pending repairs. [Elektroda, masterten, post #16733035]
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