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Windows 10, 64 - I can't create a new folder on the hard disk (2 questions)

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  • #1 16737408
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    I have two disks on my computer. SSD 256 GB on which I have a W10 system and HD 1 TB for data, programs, etc.
    Please tell me what happened and how to fix it? I will be grateful.
    It is like this:
    Click on the icon of one of the disks, a window opens where you can see all the folders saved there, then: Right-click on a free field, then: selecting the option: The new folder closes the window.
    And one more thing: I can't enter the lower case letter 'd' with a dash. When I select 'x' and the right [Ctrl], a magnifying glass appears. With a large Ź it is ok.
    Greetings.
    Zbigniew
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  • #2 16737420
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    Replace the keyboard and mouse with another one and check if it still closes and there are problems with.
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  • #3 16737648
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    I swapped the mouse.
    1 / As for the new folder - no changes, actually one small: After right-clicking on the list of what is on the disk you do not need to click anything further, after about 2 seconds the window closes. But it was also with the previous mouse, only that I detected it after writing the post.
    2 / I can't write with a new ptez mouse.
    WITH
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  • #5 16739839
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    I have scan results but they are either in .txt or .pdf. I don't know how to add because I only have options as a picture?

    WITH
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  • #6 16739880
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    After pressing Windows 10, 64 - I can't create a new folder on the hard disk (2 questions) at the bottom you have the option to add attachments.

    Windows 10, 64 - I can't create a new folder on the hard disk (2 questions)
  • #7 16740822
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    Thank you.
    Now clear.
    Here are the attachments.
    WITH
    Attachments:
    • FRST.pdf (220.25 KB) You must be logged in to download this attachment.
    • Addition.pdf (283.53 KB) You must be logged in to download this attachment.
  • #8 16740849
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    Uninstall:
    Advanced SystemCare Ultimate 10
    Ashampoo WinOptimizer 2016
    FileViewPro
    Google Toolbar for Internet Explorer
    McAfee Security Scan Plus
    WinThruster

    Use https://www.bleepingcomputer.com/download/adwcleaner/ Search and Delete.


    Why did you convert it to pdf? That the file would be larger and difficult to check? Place the txt files again!
  • #9 16740983
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    OKAY.
    Here they are in .txt
    WITH

    EDIT
    I deleted as you specified.
    Situation unchanged.
    WITH

    I merged. RADU23
    Attachments:
    • FRST.txt (113.17 KB) You must be logged in to download this attachment.
    • Addition.txt (92.09 KB) You must be logged in to download this attachment.
  • #10 16741258
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    The log shows a lot of errors:
    Error: (10/05/2017 05:17:04 PM) (Source: ESENT) (EventID: 476) (User:)
    Description: svchost (10112) Unistore: Verification of database page read from file "C: \ Users \ zwn \ AppData \ Local \ Comms \ UnistoreDB \ store.vol" on relative position 53346304 (0x00000000032e0000) (database page: 13023 (0x32DF )) for 4096 (0x00001000) bytes failed due to missing page data. The read operation will end with error -1019 (0xfffffc05). If this condition persists, restore the database from a previous backup. This problem is probably caused by faulty hardware. Contact your equipment supplier for further assistance in diagnosing the problem.

    File C: \ Users \ zwn \ AppData \ Local \ Comms \ UnistoreDB \ store.vol will be added to the deletion.

    Uninstall Kasperski, from what you see in the logs it does not work properly.

    Next to frst.exe, create the Fixlist.txt file with the contents:
    Task: {1D18800E-D0E7-4374-8389-FB372507567E} - System32 \ Tasks \ WinThruster64-zwn-Startup => C: \ Program Files \ Solvusoft \ WinThruster \ WinThruster64.exe [2015-10-01] (Solvusoft Corporation) < ==== NOTE
    Task: {2459093A-ECB6-4C4C-BF27-8009D7BEAB8B} - System32 \ Tasks \ klcp_update => C: \ Program Files (x86) \ K-Lite Codec Pack \ Tools \ CodecTweakTool.exe [2016-05-24] ()
    Task: {294707EA-F518-44DE-9D7C-45F2BFCAB1F9} - System32 \ Tasks \ Opera scheduled Autoupdate 1457443830 => C: \ Program Files (x86) \ Opera \ launcher.exe [2017-10-02] (Opera Software)
    Task: {35199837-E441-4F4A-B5A1-25DD9EB951A4} - System32 \ Tasks \ SoftwareInformerService => C: \ Program Files \ Software Informer \ softinfo.exe [2015-06-26] (Informer Technologies, Inc.)
    Task: {429B1750-1E7F-4F49-B1B6-8E9B3F915B17} - System32 \ Tasks \ {4E9DDFD9-2949-4B6A-94B0-7588B15E15D8} => "c: \ program files \ mozilla firefox \ firefox.exe" hxxp: // ui .skype.com / u / 0 / 6.3.73.105.457 / en / it / help.faq.installer? LastError = 1603
    Task: {4333F4B3-C4AF-43F9-A3CA-CE3781E8875F} - System32 \ Tasks \ ASCTaskASC => C: \ Program Files (x86) \ IObit \ Advanced SystemCare \ ASC.exe
    Task: {84BE1EFB-8608-4E06-8D56-3A03F74B4144} - System32 \ Tasks \ {5A2E8BEC-DD43-4704-8BB9-300CD0F1002A} => C: \ Windows \ system32 \ pcalua.exe -a "E: \ Games \ Battlefield 1942 \ BF1942.exe "-d" E: \ Games \ Battlefield 1942 "
    Task: {8C472DFB-CB39-4818-AD86-236F643A8E3D} - System32 \ Tasks \ ASCU10_PerformanceMonitor => C: \ Program Files (x86) \ IObit \ Advanced SystemCare Ultimate \ Monitor.exe [2016-12-14] (IObit)
    Task: {98527351-A22F-45DC-BD73-B78F716AC633} - System32 \ Tasks \ ASCU10_SkipUac_zwn => C: \ Program Files (x86) \ IObit \ Advanced SystemCare Ultimate \ ASC.exe [2017-06-05] (IObit)
    Task: {A8475453-6807-49A8-A61C-BF12CDCB05E6} - System32 \ Tasks \ Driver Booster SkipUAC (zwn) => C: \ Program Files (x86) \ IObit \ Driver Booster \ 5.0.3 \ DriverBooster.exe
    Task: {CDACE7F9-5422-4A5E-805A-C404B0372855} - System32 \ Tasks \ {40100D15-52A6-418F-B5A0-FB63B32C7C5D} => C: \ Windows \ system32 \ pcalua.exe -a "C: \ Program Files ( x86) \ Maxis \ SimCity 4 \ Apps \ SimCity 4.exe "-d" C: \ Program Files (x86) \ Maxis \ SimCity 4 "
    Task: {DB7F6E46-E82B-4F9C-9E10-44A55C2539EB} - System32 \ Tasks \ {B0155A39-159C-4E2C-ADFC-AC2B980A774F} => C: \ Windows \ system32 \ pcalua.exe -a C: \ Users \ zwn \ Downloads \ SE_Free_2D_POLISH_ST8.exe -d C: \ Users \ zwn \ Downloads
    Task: {E93BC34A-1CFF-4702-9395-3A0298A4AD8D} - System32 \ Tasks \ {D5ADA104-9E55-4002-BC93-CBB0E7D4C3BB} => C: \ Windows \ system32 \ pcalua.exe -a "E: \ Games \ SimCity 4 \ Apps \ SimCity 4.exe "-d" E: \ Games \ SimCity 4 "
    Task: {E9FECDCA-1C3A-413D-A962-9E6D38BFE548} - System32\Tasks\WinThruster64-zwn-Notification => C:\Program Files\Solvusoft\WinThruster\Sync.exe [2015-10-01] (Solvusoft Corporation) "c:\program files\mozilla firefox\firefox.exe" hxxp://ui.skype.com/ui/0/6.3.73.105.457/pl/go/help.faq.installer?LastError=1603
    Task: C:\WINDOWS\Tasks\ASCU10_SkipUac_zwn.job => C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASC.exe
    Task: C:\WINDOWS\Tasks\CreateExplorerShellUnelevatedTask.job => C:\Windows\explorer.exe
    Task: C:\WINDOWS\Tasks\Uninstaller_Install_zwn.job => C:\Program Files (x86)\IObit\Advanced SystemCare\ActionCenterDownloader.exe
    Task: C:\WINDOWS\Tasks\WinThruster64-zwn-Notification.job => C:\Program Files\Solvusoft\WinThruster\Sync.exe C:\Program Files\Solvusoft\WinThruster\WinThruster64.exe C:\Program Files\McAfee Security Scan\3.11.599\SSScheduler.exe (McAfee, Inc.)
    HKU\S-1-5-21-3535335620-720777125-1201934452-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.interia.pl/#utm_source=instalki1&utm_medium=installer&utm_campaign=instalki1&iwa_source=installer_instalki
    BHO: ExplorerWnd Helper -> {10921475-03CE-4E04-90CE-E2E7EF20C814} -> C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer.dll => Brak pliku
    Edge Extension: (NAZWA) -> hdokiejnpimakedhajhdlcegeplioahd_LastPassLastPassFreePasswordManager_qq0fmhteeht3j => ścieżki nie znaleziono
    CHR HKLM\...\Chrome\Extension: [fhoibnponjcgjgcnfacekaijdbbplhib] - hxxps://chrome.google.com/webstore/detail/fhoibnponjcgjgcnfacekaijdbbplhib
    CHR HKU\S-1-5-21-3535335620-720777125-1201934452-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bknbnapaddjdnbilpmlacdkjdkjmbjhd] - hxxp://clients2.google.com/service/update2/crx
    CHR HKU\S-1-5-21-3535335620-720777125-1201934452-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [fcfenmboojpjinhpgggodefccipikbpd] - hxxps://clients2.google.com/service/update2/crx
    CHR HKU\S-1-5-21-3535335620-720777125-1201934452-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [gebpdbfmpedcnopofelmhndhincfkhki] - hxxps://chrome.google.com/webstore/detail/gebpdbfmpedcnopofelmhndhincfkhki
    CHR HKLM-x32\...\Chrome\Extension: [bknbnapaddjdnbilpmlacdkjdkjmbjhd] - hxxp://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fhoibnponjcgjgcnfacekaijdbbplhib] - hxxps://chrome.google.com/webstore/detail/fhoibnponjcgjgcnfacekaijdbbplhib
    CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [ofoeigeaodhbjogdigckajfhjbonaofg] - hxxps://clients2.google.com/service/update2/crx
    OPR Extension: (Tłumacz) - C:\Users\zwn\AppData\Roaming\Opera Software\Opera Stable\Extensions\ibnombjmjocaccigcefonnipcnlaeaed [2016-03-23]
    C:\Users\zwn\AppData\Roaming\Opera Software\Opera Stable\Extensions\ibnombjmjocaccigcefonnipcnlaeaed
    S3 UI0Detect; C:\WINDOWS\SysWOW64\UI0Detect.exe [0 2017-03-09] ()
  • #11 16743245
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    Hello.
    Uninstall Kasperski? I mean, I won't have protection?
    WITH
  • #12 16743432
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    You can reinstall it later.
  • #13 16893770
    zwn51
    Level 11  
    Posts: 198
    Rate: 14
    Thank you Kolobos for your interest and trying to help. Due to family-private events, I had to suspend my online activity. I'm coming back now.
    I have fixed the problem by using the comments and tips in the last KS Special (1/2018). Thanks again and I'm closing the topic.
    greetings
    WITH.

Topic summary

✨ The user reported issues with creating a new folder on a 1 TB hard disk while using Windows 10 on a 256 GB SSD. Attempts to right-click and create a new folder resulted in the window closing unexpectedly. Additionally, the user faced difficulties typing certain characters with a new mouse. Suggestions included replacing input devices, checking for software conflicts, and analyzing system logs for errors. The logs indicated potential hardware issues and recommended uninstalling certain software, including Kaspersky, to resolve conflicts. Ultimately, the user resolved the issue by following advice from a related source.
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FAQ

TL;DR: Explorer crashed when right‑clicking “New folder” due to shell/registry issues; logs showed “The log shows a lot of errors” and an ESENT UnistoreDB fault with 4096 bytes pages. Uninstall conflicting utilities, run AdwCleaner, and apply an FRST fixlist. [Elektroda, Kolobos, post #16741258]

Why it matters: This FAQ helps Windows 10 users fix crashes that block creating folders and odd keyboard behavior on SSD/HDD setups.

Quick Facts

How do I fix Windows 10 crashing when I click New Folder on a drive?

Remove conflicting utilities first. Uninstall items like Advanced SystemCare, Ashampoo WinOptimizer, WinThruster, toolbars, and McAfee Security Scan. Then run AdwCleaner with “Search and Delete.” Reboot and retest Explorer’s context menu. This targets shell extensions and adware that destabilize Explorer. [Elektroda, Kolobos, post #16740849]

Why does the window close by itself ~2 seconds after right‑clicking?

That timing suggests a shell extension or context‑menu handler crash rather than a mouse fault. The author observed the same auto‑close after swapping the mouse, which points away from hardware. Cleaning or disabling add‑ons is the right next move. [Elektroda, zwn51, post #16737648]

Should I uninstall Kaspersky temporarily during troubleshooting?

Yes. The helper advised uninstalling it because logs showed issues, and you can reinstall later. This isolates third‑party hooks from Explorer while you test. As they put it, “You can reinstall it later.” [Elektroda, Kolobos, post #16743432]

What did the ESENT UnistoreDB error in my logs actually mean?

The log flagged UnistoreDB store.vol verification failure (EventID 476) on a 4096‑byte page and warned of possible faulty hardware. It recommends restoring the database from backup if the condition persists. Such corruption can crash components that Explorer touches. [Elektroda, Kolobos, post #16741258]

How do I run an FRST fixlist safely?

  1. Place Fixlist.txt in the same folder as frst.exe with the exact entries provided.
  2. Run FRST and choose Fix to apply the scripted repairs and task removals.
  3. Reboot when prompted and retest the New Folder action in Explorer. [Elektroda, Kolobos, post #16741258]

What is FRST?

FRST (Farbar Recovery Scan Tool) collects detailed system logs and can apply a tailored Fixlist to remove problematic tasks, services, and entries. The helper requested FRST logs to diagnose the crash and script a repair. [Elektroda, Kolobos, post #16737671]

What is AdwCleaner and when should I use it?

AdwCleaner is a lightweight cleaner for adware, PUPs, and unwanted toolbars. Run it after uninstalling tune‑up and toolbar software to remove leftovers that can hook Explorer’s context menu and cause crashes. Use the Search and Delete workflow. [Elektroda, Kolobos, post #16740849]

My right Ctrl + key triggers a magnifier and I can’t type certain characters—what now?

Start by swapping the keyboard and mouse to rule out stuck modifiers or hardware shortcuts. Strange combos and overlays often trace to input devices or their software. Test with another set before deeper software cleanup. [Elektroda, Kolobos, post #16737420]

Could this be hardware? What’s the edge case I should know?

Yes. The ESENT message explicitly notes a potential hardware problem. If errors persist after cleaning software, check SMART, run memory tests, and back up. A failing drive or RAM can corrupt UnistoreDB and destabilize Explorer. [Elektroda, Kolobos, post #16741258]

How do I attach diagnostic logs on that forum?

Use the Reply button, then add attachments from the options at the bottom of the compose page. Upload the original .txt files rather than PDFs to keep them readable. [Elektroda, Kolobos, post #16739880]

What is ESENT?

ESENT is the Windows Extensible Storage Engine used by system components. When it logs verification failures, a database like UnistoreDB may be corrupt, which can ripple into shell instability. Treat ESENT errors as actionable signals. [Elektroda, Kolobos, post #16741258]

What is UnistoreDB (store.vol) and why does it matter here?

UnistoreDB, located under AppData\Local\Comms, stores communications data for Windows apps. The log showed store.vol page verification failures. If Explorer or related components touch this data, corruption can trigger crashes during file operations. [Elektroda, Kolobos, post #16741258]

Did the original poster eventually solve it?

Yes. They returned later and confirmed the issue was fixed after following guidance and notes from a magazine (KS Special 1/2018), then closed the topic. [Elektroda, zwn51, post #16893770]

If uninstalling tools and cleaning didn’t help, what’s the next move?

Proceed with the FRST fixlist provided, then retest. If ESENT errors remain, back up and consider restoring the UnistoreDB from backup. Finally, evaluate hardware health if the same errors recur after software repairs. [Elektroda, Kolobos, post #16741258]

Is swapping the mouse enough to rule out peripherals?

No. The author swapped the mouse, and the crash still occurred after a ~2‑second delay. Swap both keyboard and mouse to isolate input issues fully. [Elektroda, zwn51, post #16737648]

Why avoid converting diagnostic logs to PDF?

PDFs bloat size and hinder review. Upload raw .txt outputs so helpers can parse and quote lines accurately and prepare precise fixlists. [Elektroda, Kolobos, post #16740849]
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