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Windows 10 Computer Shutdown and Recovery Issue Leading to Persistent Black Screen

Freszek 3978 17
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Why does my Windows 10 computer boot to a black screen after an unexpected shutdown and failed recovery, and how can I fix it?

The most likely cause is a failing hard drive; the poster confirmed the problem disappeared after connecting another disk, so the original drive is bad [#16797891] Check the drive’s SMART/health status with CrystalDiskInfo, or boot Parted Magic from a USB made with Rufus and open Disk Health -> Attributes to inspect the disk [#16797911][#16798092] If the disk is defective, the practical fix is to replace it and install the system on another disk [#16799033]
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  • #1 16797500
    Freszek
    Level 7  
    Posts: 9
    Hello, I have a big problem with my computer. A day like everyday, I will do something here on the Internet, and here the computer suddenly turned off. Surprised by this turn of events, I turned it on and error information popped up and I had several options there. I decided to restore the last saved settings. I waited 4 hours and he was still recovering data. Nervous, I turned it off. And here the problem begins, when I turn on the computer you can hear the characteristic pipanie spinning circle and after a while the black screen, and nothing can be done. I tried to put the system back on but there is only a black screen.
    And I forgot I work on windows 10.
    Thank you in advance for your help :)
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  • #2 16797529
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Full computer configuration including the make and model of the power supply ?!

    Freszek wrote:
    I tried to put the system back on but there is only a black screen.

    The installer starts normally?
  • #3 16797546
    czareqpl
    Level 33  
    Posts: 1955
    Help: 196
    Rate: 579
    Freszek wrote:
    miscarriage


    ??
    Freszek wrote:
    he was still recovering data

    ???

    Freszek wrote:
    spinning around

    ?
  • #4 16797548
    Freszek
    Level 7  
    Posts: 9
    The installer starts only until the dots spin and there is a windows logo and then only the black image.
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  • #5 16797557
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Kasek21 wrote:
    Full computer configuration including the make and model of the power supply ?!
  • #6 16797572
    Freszek
    Level 7  
    Posts: 9
    Litepower 500w ATX 12V 2.3
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  • #7 16797580
    310artur
    Level 43  
    Posts: 9002
    Help: 980
    Rate: 670
    Rest of components?
    SMART HDD
    Test on another graphics card
    Power supply for meter measurement
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  • #8 16797891
    Freszek
    Level 7  
    Posts: 9
    I checked, it's hard drive fault. I connected another disk and everything is fine. Only I have a question can somehow fix this disk ???
  • #9 16797911
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Post screen from CrystalDiskInfo for this disk.

    If you don't have a system elsewhere to do the above, you can do this:
    Download: http://www.ultimatebootcd.com/download.html
    Start the computer from the pen / disc with the recorded image and start Parted Magic.
    Post a photo by clicking the Disk Health -> Attributes icon.
  • #10 16798087
    Freszek
    Level 7  
    Posts: 9
    I could ask for a more detailed instruction of what to do, because I downloaded the file, put it on the pen, but the computer does not read what is inside
  • #11 16798092
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Freszek wrote:
    I could ask for a more detailed instruction of what to do, because I downloaded the file, put it on the pen, but the computer does not read what is inside

    Record the image on a pendrive with Rufus program and boot the computer from this pen.
    https://rufus.akeo.ie/?locale=pl_PL
  • #12 16798134
    Freszek
    Level 7  
    Posts: 9
    Okay, I'm in parted magic and what's next because there is no disc health here
    Attachments:
    • Windows 10 Computer Shutdown and Recovery Issue Leading to Persistent Black Screen IMG_20171103_115816.jpg (2.9 MB) You must be logged in to download this attachment.
  • #13 16798138
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Click ENTER and wait for the system to boot.
  • #14 16798148
    Freszek
    Level 7  
    Posts: 9
    Okay, I'm in parted magic and what's next because there is no disc health here
  • #15 16798153
    Kasek21
    Level 43  
    Posts: 45513
    Help: 4962
    Rate: 3503
    Freszek wrote:
    Okay, I'm in parted magic and what's next because there is no disc health here

    Windows 10 Computer Shutdown and Recovery Issue Leading to Persistent Black Screen

    If it's not on your desktop (because I don't know what version it is) look for it in the applications.
  • #16 16798169
    Freszek
    Level 7  
    Posts: 9
    Okay, I'm in parted magic and what's next because there is no disc health here
    Added after 1 [minutes]:
    There is a problem because I have seen such a picture for 10 minutes. Is it bad I have to wait or what?

    after 20 minutes it's still the same
    Attachments:
    • Windows 10 Computer Shutdown and Recovery Issue Leading to Persistent Black Screen IMG_20171103_121718.jpg (3.09 MB) You must be logged in to download this attachment.
  • #17 16798475
    Freszek
    Level 7  
    Posts: 9
    I have a question . Anyone have some free time to help me with this problem, and contacted me via facebook for example ?? I care about fixing my problem as soon as possible
  • #18 16799033
    310artur
    Level 43  
    Posts: 9002
    Help: 980
    Rate: 670
    Computer Emergency Service - Ask Google. You will pay well for Friday evening and with this knowledge you will have a few hours and not a moment.
    Install the system on this other disk and that's it.
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Topic summary

✨ The discussion revolves around a Windows 10 computer that unexpectedly shut down and subsequently displayed a persistent black screen upon reboot. The user attempted to restore the system but encountered issues, leading to further complications. Responses from other users included inquiries about the computer's hardware configuration, specifically the power supply and hard drive status. It was determined that the hard drive was faulty, as connecting a different disk resolved the issue. Suggestions for diagnosing the hard drive included using CrystalDiskInfo and Parted Magic, with instructions provided for creating a bootable USB drive using Rufus. The user expressed a need for further assistance in navigating the recovery process.
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FAQ

TL;DR: One confirmed case here showed a 100% link to a failed HDD; “it’s hard drive fault.” Swap disks or run SMART to verify. [Elektroda, Freszek, post #16797891]

Why it matters: If Windows 10 hits the logo and then a black screen, fast HDD/S.M.A.R.T. checks can save hours of guessing. This FAQ is for Windows users seeing shutdowns, stalled restores, or black screens during boot/install.

Quick Facts

Why does my Windows 10 PC show the logo and then a black screen?

Storage failure can block the kernel handoff after the logo. In this thread, swapping in another HDD restored normal boot. If your installer also stalls at the logo, prioritize disk health checks and boot from known‑good media. [Elektroda, Freszek, post #16797891]

How do I quickly confirm if my hard drive is the problem?

Do a swap test: connect another known‑good disk and try booting or installing Windows. In this case, the system worked immediately with a different drive, confirming the original HDD as faulty. “It’s hard drive fault.” [Elektroda, Freszek, post #16797891]

What’s the 3‑step way to check SMART health with Parted Magic?

  1. Boot from Ultimate Boot CD and launch Parted Magic.
  2. Open Disk Health and view SMART Attributes.
  3. Record a photo/screenshot of the attributes for review. Use this flow when Windows won’t boot. [Elektroda, Kasek21, post #16797911]

My USB won’t boot—how do I make it correctly?

Write the ISO image to the USB with Rufus. Do not copy files manually. Select the ISO, target USB, and start. This produces a bootable stick that firmware recognizes. “Record the image on a pendrive with Rufus.” [Elektroda, Kasek21, post #16798092]

System Restore ran for hours. Is that normal?

No. In this case, the restore ran about four hours with no progress before power‑off. That behavior aligns with underlying disk faults. If restore stalls for hours, stop and test the drive instead of waiting longer. [Elektroda, Freszek, post #16797500]

Can I repair a failing HDD or should I replace it?

If SMART shows critical attributes or the system only boots with another disk, replace the drive. You can try imaging for data, but relying on it for OS is risky. A clean system install on a good disk resolved the issue here. [Elektroda, 310artur, post #16799033]

What if even the installer hangs at the Windows logo?

That points beyond Windows files. Check storage first with SMART or a swap test. If the disk checks out, inspect GPU and PSU next as suggested in the thread. Use meter measurements and a test GPU to isolate faults. [Elektroda, 310artur, post #16797580]

What is SMART and why does everyone ask for it?

SMART is the drive’s self‑monitoring data, including reallocated sectors and pending sectors. Viewing SMART via Disk Health → Attributes gives objective failure evidence to share as a screenshot. It accelerates accurate advice. [Elektroda, Kasek21, post #16797911]

What is Parted Magic in the Ultimate Boot CD context?

Parted Magic is a live environment bundled in UBCD that provides disk utilities. Launch it from UBCD, then use Disk Health to read SMART. It’s ideal when Windows won’t boot and you need neutral diagnostics. [Elektroda, Kasek21, post #16797911]

How do I proceed if Parted Magic seems stuck while loading?

Allow several minutes for first load, then retry booting the USB. If it still freezes, recreate media and verify BIOS boot order. Persistent stalls can reflect deeper hardware faults, especially storage. Share any screens for review. [Elektroda, Freszek, post #16798169]

What should I do right now to get the PC usable again?

Install Windows on a working disk and return to the failed disk only for data recovery attempts. This gets you operational while isolating the fault. “Install the system on this other disk and that’s it.” [Elektroda, 310artur, post #16799033]

How do I boot from USB if the PC “doesn’t read what’s inside”?

Use a proper image writer like Rufus to create the USB, then select it from the boot menu. Simply copying files does not make it bootable. Rebuild the stick and try again. This resolved media issues in the thread. [Elektroda, Kasek21, post #16798092]

Could the power supply be involved in black‑screen boot issues?

Yes, unstable rails can corrupt reads during boot. The thread requested PSU make/model and suggested meter checks. If storage tests pass, validate PSU voltages under load or try a known‑good unit. [Elektroda, 310artur, post #16797580]

Is there a quick success path when time is critical?

Prioritize uptime: boot from known‑good media, confirm disk failure, then install Windows on a healthy drive. Postpone deep forensics. This approach restored service fastest in the thread’s resolution. [Elektroda, 310artur, post #16799033]

What screenshot should I share when asking for help?

Share the SMART Attributes page from Disk Health in Parted Magic. Helpers requested this exact view to judge drive condition and next steps. Clear photos speed accurate guidance and avoid guesswork. [Elektroda, Kasek21, post #16797911]
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