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Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes

Myrasz 10227 12
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  • #1 16884415
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    Hello,
    For several days I have been struggling with the problem of long shutdown / restart of Windows 10. This happens before the system shutdown / restart - everything runs smoothly and quickly during startup. However, during the shutdown before shutdown / restart, the following message appears (taskmngr can not be taken into account, I did not turn off during this attempt):
    Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes
    I don't think I would install anything more than what I always had on my computer (the system is about 3 weeks after the complete hardware replacement). I was looking for a solution on the internet, but no results I cannot locate "program manager" at all - what it is, because it is not present in processes or services - at least not under that name, or at least a similar name. Below I am dropping the FRST logs - maybe someone will see something. And of course the PC + SMART specification.

    Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes
    Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes
    Attachments:
    • FRST_11-12-2017 19.51.28.txt (132.51 KB) You must be logged in to download this attachment.
    • Addition_11-12-2017 19.51.28.txt (45.55 KB) You must be logged in to download this attachment.
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  • #2 16884987
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Kill KMservice.exe process and restart. Message appears?

    Added after 5 [minutes]:

    Make a fixlist.txt like this:

    S3 NTIOLib_1_0_C; \ ?? \ O: \ NTIOLib_X64.sys [X]
    S3 NTIOLib_DVDSetup; \ ?? \ X: \ NTIOLib_X64.sys [X]
    HKU \ S-1-5-21-2699839633-3818177318-1946132562-1001 \ ... \ MountPoints2: {1894fb58-d314-11e7-a021-806e6f6e6963} - "O: \ DVDSetup.exe"
    HKU \ S-1-5-21-2699839633-3818177318-1946132562-1001 \ ... \ MountPoints2: {2aabf24e-d2e1-11e7-a02d-806e6f6e6963} - "X: \ DVDSetup.exe"
    HKU \ S-1-5-21-2699839633-3818177318-1946132562-1001 \ ... \ MountPoints2: {c210589d-d2df-11e7-a02c-309c23462848} - "H: \ setup.exe"

    Try uninstalling ESET. I don't know when you did this, but turn off processes one by one before rebooting and you'll find one that "holds" the reboot.

    Added after 1 [minutes]:

    SMART from the second disk provide.
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  • #3 16885013
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    Removal of the (complete) KMS had no effect. I am sending SMART of the second disk:
    Windows 10 Pro 64bit Shutdown Delay: Program Manager Interference and Potential Fixes
    For now, I will make a fixlist and test. And then it will uninstall Eseta (if the first method doesn't help).
  • #4 16885039
    krzychupar
    Level 43  
    Posts: 6807
    Help: 1490
    Rate: 633
    Uninstall
    Opera Stable 44.0.2510.857
    ADATA SSD ToolBox version 3.0.3 (HKLM-x32 \ ... \ {C0991D3E-8786-48E7-A5DB-57FBACB0A03A} _is1) (Version: 3.0.3 - ADATA, Inc.)

    Execute another script like this:
    Open the system notebook and paste:

    Task: {005BBD8C-8CD8-4DE1-B590-DF231D582262} - System32 \ Tasks \ Opera scheduled Autoupdate 1511720559 => C: \ Program Files \ Opera \ launcher.exe [2017-11-23] (Opera Software)
    Task: {0FA4346E-553A-448B-8FD8-DC3E49A91B70} - System32 \ Tasks \ Opera scheduled Autoupdate 1511771228 => C: \ Program Files \ Opera2 \ launcher.exe [2017-03-21] (Opera Software)
    2017-11-27 09:27 - 2017-03-21 07:53 - 063944280 _____ () C: \ Program Files \ Opera2 \ 44.0.2510.857 \ opera_browser.dll
    2017-11-27 09:27 - 2017-03-21 07:53 - 002101336 _____ () C: \ Program Files \ Opera2 \ 44.0.2510.857 \ libglesv2.dll
    2017-11-27 09:27 - 2017-03-21 07:53 - 000087128 _____ () C: \ Program Files \ Opera2 \ 44.0.2510.857 \ libegl.dll
    CHR HKLM-x32 \ ... \ Chrome \ Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - hxxps: //clients2.google.com/service/update2/crx
    S2 ADATA ToolBox Service; C: \ Program Files (x86) \ ADATA \ SSD ToolBox \ ToolBoxSvc.exe [6519296 2017-09-27] () [No digital signature]
    EmptyTemp:

    Save the file as fixlist.txt and put it in the folder where you have FRST.exe.
    Run FRST and click Fix.

    Opera causes some kind of error:
    Faulting application name: launcher.exe_Opera Internet Browser, version: 44.0.2510.857, time stamp: 0x58d05d5b
    Faulting module name: launcher.exe, version: 44.0.2510.857, time stamp: 0x58d05d5b
    Faulting application path: C: \ Program Files \ Opera2 \ launcher.exe
    And another error: Faulting Application Path: C: \ Program Files (x86) \ ADATA \ SSD ToolBox \ ToolBoxSvc.exe
    Faulting module path: C: \ Program Files (x86) \ ADATA \ SSD ToolBox \ ToolBoxSvc.exe
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  • #5 16885113
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    The first fixlist did nothing. Uninstalling Eseta as well.
    However, when it comes to Opera - the error probably causes the change of the file extension: opera_autoupdate.exe - now with a note .txt - I had to do this because version 44.0.2510.857 is the last one with all speakers working (Soundblaster X-Fi 5.1), thanks to adding a shortcut to the path: --force-wave-audio . Otherwise, only two work. And the extension has been changed, because Opera updates without user interaction and this is the only way I can use an older version of the browser. Launcher probably wants to run this file (maybe not directly) and hence these errors. Anyway, on the previous kit I was working the same way and the shutdown / restart problem did not occur.
    Adata ToolBox - I removed it somewhere on the way, because it was one of the last programs I installed. I also fired all MSI applications, but it is still the same (above fixlist also made). No changes.
  • #6 16885342
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Maybe try to uninstall Pirate Office and get rid of:
    () C: \ Windows \ KMService.exe
    R2 KMService; C: \ Windows \ SysWOW64 \ srvany.exe [8192 2017-11-26] () [No digital signature]
    2017-11-26 20:32 - 2017-11-26 20:31 - 000151552 _____ C: \ Windows \ KMService.exe
    C: \ Windows \ SysWOW64 \ srvany.exe

    Continue this way - the restart "holds" some Program Manager. The only one I see similar is:
    R2 MSI_AppManager_Service; C: \ Program Files (x86) \ MSI \ APP Manager \ AppManager_Service.exe [2054096 2017-07-27] (MSI)
    Please try to uninstall. What does this service do / provide at all? Overall you've got a ton of crapware and other wonders,

    Did you kill processes before rebooting as advised?
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  • #7 16885379
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    KMS fired at the very beginning. Office reinstalled to a 30-day version. MSI - as I wrote before - all these applications were also uninstalled. After each uninstallation, I clean the registry with a cleaner.
    The problem is that all of the above was installed in the first 2-3 days after the system was set up, i.e. around November 26-27, 2017, and the system has had problems with shutdown and restart times for about a week (maybe even less than a week). I would like to add that all of the above, which was removed (except the MSI application, because I got these from MOBO), I had installed on the previous PC configuration (LGA775) - there were no problems.
    I haven't tested process killing yet, because we wrote at night, and now it's work - I'll check it in the evening.
    As for "crapware" - would you replace me some? Assuming all the MSIs flew. I keep order and all the apps that seem unusual are installed for some purpose. I don't keep unnecessary things.
  • #8 16885453
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    Run the cmd window with administrator rights and enter there:
    reg add "HKCU \ Control Panel \ Desktop" / v "AutoEndTasks" / t REG_SZ / d 1 / f
    reg add "HKCU \ Control Panel \ Desktop" / v "HungAppTimeout" / t REG_SZ / d "5000" / f
    reg add "HKCU \ Control Panel \ Desktop" / v "WaitToKillAppTimeout" / t REG_SZ / d "10000" / f

    This should accelerate the closure.

    It's also worth doing a clean boot:
    https://support.microsoft.com/pl-pl/help/929135/how-to-perform-a-clean-boot-in-windows
    Then run one at a time until you find the application that is causing the problem.
  • #9 16886548
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    Unfortunately, none of the above methods contributed to anything. I'm starting to suspect some system update or system process. In any case, "program manager" does not belong to any of the applications I have installed. I keep searching.
  • #11 16886885
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    Yes - all reset according to the instructions. I even went into safe mode with no network support - it was also coming out for a long time.
  • #12 16886896
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10419
    Read the google results from the MS forum, maybe you will find a solution.
  • #13 16887222
    Myrasz
    Level 20  
    Posts: 543
    Help: 10
    Rate: 82
    I checked all the possibilities from this forum yesterday. I have reviewed them before and many others. I dug the internet - there is probably no solution to this problem. If I feel like it and there is time, I will simply put the system back up again, not being sure if the problem will not appear again. Perhaps an update will fix it. Or I will simply live with it - there is no tragedy - long shutdown and restart is not that troublesome - the most important thing is that it starts up in several seconds :) I am closing the topic at the moment - if I find a solution - I will open it and describe how I coped.

    Of course, thanks for your help and tips.

Topic summary

✨ The discussion revolves around a user experiencing prolonged shutdown and restart times on Windows 10 Pro 64-bit, attributed to a "program manager" interference. Despite a clean installation and hardware replacement, the issue persists. Various troubleshooting steps are suggested, including terminating the KMService.exe process, uninstalling ESET antivirus, and removing applications like Opera and ADATA SSD ToolBox. Users also recommend registry modifications to expedite shutdown processes and performing a clean boot to identify problematic applications. Ultimately, the user considers reinstalling the operating system as a last resort, noting that the issue may not be critical since startup times remain fast.
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FAQ

TL;DR: To fix Windows 10 Pro 64-bit shutdown delays showing “Program Manager,” set HungAppTimeout to 5000 ms and WaitToKillAppTimeout to 10000 ms; “This should accelerate the closure.” [Elektroda, Kolobos, post #16885453]

Why it matters: Faster, reliable shutdowns prevent data loss and help you pinpoint misbehaving apps; this FAQ shows how for power users and troubleshooters.

Quick Facts

What is “Program Manager” in Windows 10 shutdown messages?

It’s a core Windows component that can appear when the system waits for apps or services to close. As one expert noted, “It is part of the system, not an installed application.” This means the message points to Windows managing app termination, not a single third‑party program. [Elektroda, Kolobos, post #16886862]

How do I speed up Windows 10 shutdown safely?

Use three registry keys: AutoEndTasks=1, HungAppTimeout=5000, and WaitToKillAppTimeout=10000. Set them under HKCU\Control Panel\Desktop to shorten how long Windows waits on hung apps. “This should accelerate the closure.” Always back up your registry first. [Elektroda, Kolobos, post #16885453]

Can a Clean Boot help find the culprit?

Yes. Perform a Clean Boot to start Windows with minimal services and startup items. Then re‑enable items one by one to identify what stalls shutdown. This isolates scheduled tasks and services without a full reinstall. [Elektroda, Kolobos, post #16885453]

Does Safe Mode eliminate the shutdown delay?

Not always. In the discussed case, shutdown remained slow even in Safe Mode without networking. That edge case suggests system‑level timing or Windows components contribute to the delay, beyond third‑party apps alone. [Elektroda, Myrasz, post #16886885]

Could antivirus or KMS services cause slow shutdowns?

They can. Test by uninstalling or disabling the antivirus (e.g., ESET) and removing KMService entries. Reboot after each change to check impact. This process-of-elimination often reveals blockers. [Elektroda, safbot1st, post #16884987]

Are Opera autoupdater or ADATA SSD ToolBox linked to hangs?

Yes, faults were logged for Opera’s launcher and ADATA SSD ToolBox service. Uninstalling or repairing these reduced noise during shutdown tests. Check Task Scheduler for Opera autoupdate entries and remove leftover services. [Elektroda, krzychupar, post #16885039]

What’s a quick 3‑step how‑to for isolating the problem?

  1. Kill or disable non‑essential processes, then attempt shutdown.
  2. Uninstall suspected apps/services one by one (reboot after each).
  3. Re‑test after each change to identify the blocker. [Elektroda, safbot1st, post #16884987]

Should I use FRST fixlist entries suggested by helpers?

If you’re comfortable, yes—apply only the exact Fixlist.txt provided by a trusted helper and run FRST’s Fix. This targets orphaned services, scheduled tasks, and shell extensions that can delay shutdown. Always create a restore point first. [Elektroda, krzychupar, post #16885039]

Are registry cleaners helpful here?

They rarely solve shutdown timing issues and can remove needed entries. Focus on targeted fixes: registry timeouts, Clean Boot, and removing faulty services or tasks. Create backups before any registry change. [Elektroda, Myrasz, post #16885379]

What exact commands set the faster shutdown timeouts?

Open an elevated Command Prompt and run: reg add "HKCU\Control Panel\Desktop" /v AutoEndTasks /t REG_SZ /d 1 /f; reg add "HKCU\Control Panel\Desktop" /v HungAppTimeout /t REG_SZ /d 5000 /f; reg add "HKCU\Control Panel\Desktop" /v WaitToKillAppTimeout /t REG_SZ /d 10000 /f. [Elektroda, Kolobos, post #16885453]

How do I treat MSI App Manager in this context?

Uninstall MSI App Manager if present. A helper flagged its service as a candidate when “Program Manager” held the restart. Remove, reboot, and re‑test. Reinstall only if required by your motherboard utilities. [Elektroda, safbot1st, post #16885342]

What if none of the fixes change anything?

Consider a repair install or clean reinstall when time allows. The OP chose to live with the delay temporarily and planned a rebuild if needed. Document your steps so you don’t reintroduce the issue. [Elektroda, Myrasz, post #16887222]

Is there a quick stat that guides expectations?

Yes. Setting HungAppTimeout to 5000 ms and WaitToKillAppTimeout to 10000 ms reduces the wait on hung apps to 5–10 seconds by design. Apply and test to confirm improvement on your system. [Elektroda, Kolobos, post #16885453]

Why does the shutdown message mention Task Manager sometimes?

If Task Manager is open, Windows must close it before shutdown, which can add delay. Close desktop apps first to see if the message disappears and timing improves. [Elektroda, Myrasz, post #16884415]

Should I block Opera autoupdates to keep a working audio flag?

If you must pin an older Opera for audio flags, disable scheduled autoupdate tasks rather than renaming executables. Renamed updaters can trigger faults and slow shutdown. Remove the tasks and test. [Elektroda, krzychupar, post #16885039]

Do SMART results indicate a disk issue here?

The shared SMART snapshots did not indicate a clear disk failure linked to the delay. Prioritize software and service isolation before assuming storage faults for shutdown hangs. [Elektroda, Myrasz, post #16885013]
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