MAG 322 IPTV Decoder Standby Mode Issue: Screen Goes Blank after 10 Minutes on Same Channel

Hello.
I received a decoder as in the title from my supplier.
I have a problem with him.
The set-top box turns off while watching a TV channel, e.g. for 10 minutes without switching to another channel.
That is, the decoder does not turn off completely but the picture goes blank. Just change to another channel and the picture returns.

mihal2002 wrote:

Read the manual.

if there was a manual, I would not ask.
There is only a manual for the remote control and nothing else.

Switch off energy saving, eco.

LeDy wrote:

Switch off energy saving, eco.

Where is this function?

Added after 47 [seconds]:

mihal2002 wrote:

lukaszSP wrote:

if there was a manual, I would not ask.
There is only a manual for the remote control and nothing else

Download in pdf.

If you have a link, give it

Go into everything you can and maybe something similar to eco, saving, you will find. Maybe auto shutdown in time settings?

Thank you for your message.

The problem you describe may be due to the decoder's energy-saving settings or a software error. Please try the following steps:

Check the power saving settings - go into the decoder's settings menu and check that the auto blanking or sleep function is not enabled after a few minutes of inactivity.

Update the software - if a decoder system update is available, please install it.

Reset the decoder to factory settings - this may help if the problem is due to the system configuration (please save important data or settings beforehand).

Check the HDMI cable - sometimes a display problem can be caused by an unstable connection.

If the problem persists despite the above steps, please let us know - we will forward the matter to the technical department or replace the device if necessary.