Hikvision & HQvision Hybrid Recorders: Remote Configuration Issues with 3G Modem & PLAY Card

Hello,

I have two hybrid recorders. The first hikvision, the second is HQvision.
They are in different places. Each of them is connected to the internet. Camera view is through the cloud.
Next to each recorder is a router to which a 3G modem with a PLAY card is connected.
I have access to cameras, preview and playback. I can't get to the registrars.
In ivms4500 or hik-connekt there is no customize option, the icon is dimmed. However, in the ivms4200 program, when I want to enter the remote configuration of the recorder, it shows me a message that the device is offline or a network problem, error .... dll (7)

Do you also have that? Is this the fault of the ports blocked by PLAY?

I have a different hika set. internet orange, external IP. Zero problems with remote configuration.
I will be grateful for any suggestion.
best regards

I would bet on blocked ports. I recently had a similar problem that was related to port forwarding. Call Playa and get along with them.

As a colleague mentioned above. Play blocks ports. Contact the technical department helps - do not count on help in BOK You have to find someone smarter, I succeeded in 4 at a time.

What windows do you have If 10 -may try to uninstall ivms and then install it in "run as administrator" mode and set the installation file to "windows 7 compatibility settings" (if you have a lower os, then you skip this step).
After installation, you also start the program by running as an administrator and trying to enter.

For me it's not a ports matter because you have a picture etc.
And what file are you missing? Down?
Maybe install early visual c ++ 2012 32bityy and 64bity packages.
And finally both packages at visual c ++ 2015.

I checked IVMS4200 in various ways. older, newer versions. Running as admin. I also tried VC ++ and the same thing continues. It works on windows 8. So it will be the fault, however, Play because the application also does not have all the options exposed.
In the application we have modes: clear, smooth or we can customize our own settings. and this Customize option is not available.

Well, as you can see, the fault is 99% on the side of blocked ports. In a correctly redirected recorder these parameters can be freely configured.

I know that, unfortunately this option is disabled: /
I checked on another VTVision recorder. Oprerator PLUS, connection via the cloud. No problems in VMeye, Xmeye applications. Everything is available on the CMS computer.
It is best now to insert the card from Plus into the modem and check if it will be blocked on Hiku,
Thanks for the answers,

At the beginning of December I installed the Hikvision recorder with remote management through HikConnect. Of course, internet from Play. There were no problems connecting via P2P. UPnP enabled. The router is from TP-LINK, but the difference in my case is that the router has a built-in modem for a sim card. Maybe the 3G modem itself is blocking.

Gentlemen, I have a similar problem with my cameras.
I have 3 cameras DS-2CD2385FWD-I and one DS-2DE3304W-DE display image and PTZ control works I can change the image quality from HD to standard but I can not enter any settings e.g. Remote configuration in IVMS-4200 or Remote configuration in Hik -Connect (Port mapping mode - automatically or manually on 8080)
The cameras are connected to the TENDA POE SWITCH TEF1105P, and it is connected to the Huawei LTE LTE modem (T-Mobile without limit - cameras send about 400GB of data per month). In the net flat I have a CISCO EPC3008 modem with cable, which is connected to the Router TL-WR1043ND, and in the phone (Xiaomi Redmi Note 4) LTE Orange internet.
Do I need to configure ports when connecting through the cloud?
I mean ports:
8000 server
HTTP 80 or 8080
RTSP 554 or 5554
HTTPS 443
if everything goes through the cloud and leave for the car.

I will only add that the house is under construction and I do not stay there every day. The ability to change image parameters remotely would be very useful.
Ultimately, I do not plan to insert a typical recorder into cameras, only a QNAP server, e.g. model TS-251A with support for 4 cameras.

One more question is whether it is easier to download photos from motion detection that are available in Hik-Connect Message tab than to browse through hundreds of photos from 3 days and download them by clicking one by one and saving them additionally in incomplete resolution because instead of 4K I have FHD.
I want to help a neighbor whom I broke into although he is far away from me, most likely my camera registered them as they headed towards his property. Viewing photos from a few days ahead is a tragedy in this application I would like to download them to disk and view them from a computer, not an application that can go to the latest photos and again the fun begins to browse through hundreds of registered events.

Thank you in advance for the information.

in ivms 4200 you need to add a new encoder as p2p and log in to your cloud there, then you have the full ability to manage the recorder.

dobo_28 wrote:

In the home net I have a CISCO EPC3008 modem with cable connected to the TL-WR1043ND Router, and in the phone (Xiaomi Redmi Note 4) LTE Orange internet.
Do I need to configure ports when connecting through the cloud?

You don't have to, but since you have a public IP then assign this device (recorder, NAS, something) a static IP and redirect these ports, you will have 100% access to it, and it's probably always on +.

Marcin8626 wrote:

in ivms 4200 you need to add a new encoder as p2p and log in to your cloud there, then you have the full ability to manage the recorder.

I do not have a recorder here I will specify more precisely IVMS 4200 I have installed on a laptop in the apartment where I have a preview of what is happening at the construction of the house.

makosuu wrote:

You don't have to, but since you have a public IP then assign this device (recorder, NAS, something) a static IP and redirect these ports, you will have 100% access to it, and it's probably always on +.

I corrected the sentence "In the home net I have a CISCO EPC3008 modem with cable connected to the TL-WR1043ND Router, and LTE Orange internet in my phone (Xiaomi Redmi Note 4)." for an apartment because it can be misleading in terms of location.

Apparently mobile operators (in my case T-Mobile) do not really give static IP.

dobo_28 wrote:

Apparently mobile operators (in my case T-Mobile) do not really give static IP.

Internet with T-Mobile, if it's for a regular user, you will not get a public IP, for a company you will get a static public IP. If you have a cloud, you do not need to redirect anything, and in this case redirection will not do anything because there is no public IP. And whether IP is static or dynamic does not matter, because we have DDNS.

Net with T-Mobile is for the ordinary blacksmith his plus is the actual no limit.
In this case, does I use the Hikvision cloud to deprive me of remote camera configuration?

dobo_28 wrote:

In this case, does I use the Hikvision cloud to deprive me of remote camera configuration?

I don't know, because I'm not a specialist, but I think that the cloud is just a preview of the image from the camera. But port forwarding is not the only way, you can connect via VPN, you need to have some server through which you connect from both sides to be with the camera in one network, just like the cloud (proxy server) but according to for me, these combinations are a form over content and I would be content with the cloud.

All I miss is the possibility of remote configuration so that I do not have to go with the flip to build 40 km to make corrections, e.g. in image compression or the number of frames sent.

Recently, I also made a look when I was at the construction site without a laptop and restored the factory settings via a smartphone (because the PTZ camera did not take snapshots after motion detection - I changed something when I was playing with the microphone) I could not connect it to the cloud again. I suspect that the camera must be reactivated by SADP.

And does anyone know how to download dumps of frames that are available in the Hik-Connect application in bulk?

The DS-2DE3304W-DE camera is restarted after a factory reset.
But it is but because I still don't have a frame drop when detecting motion. The whole camera area is set, the detection sensitivity is 60, exactly the same way the DS-2CD2385FWD-I cameras are set. Where can the problem be that I don't have detection from this one camera?

I have also unnecessarily updated the app on the phone now it constantly changes my image settings from HD to BASIC as I switch from preview 1 where I have HD to preview 4 cameras switches to preview on BASIC.
So a screwed up preview and you still can't change the settings. In addition, I noticed that it automatically changed the image parameters from 2048 to 512.

dobo_28 wrote:

Net with T-Mobile is for the ordinary blacksmith his plus is the actual no limit.
In this case, does I use the Hikvision cloud to deprive me of remote camera configuration?

no, you have full configuration options through cloud.

In iVMS-4200, when I click in Remote Configuration, a black window pops up in the bottom right corner with the information "Logins failed. Error CodeHCNetSDK.dll [10]. (Receiving data from device timed out.)" While in Hik-Connect by clicking Remote configuration with the port mapping mode set to manual (Service port 8000 and HTTP 80), "Failed to connect" pops up, while the automatic mapping mode parameters disappear (service and HTTP port) and when trying to connect, "Port cannot be empty" pops up, which in automatic mode cannot be inserted manually.

Added after 16 [hours] 28 [minutes]:

In DS-2DE3304W-DE, I managed to launch a frame capture for motion detection, I had to additionally select the option from iVMS and A1 in the Linkage Method tab.

Gentlemen, you will help solve the problem of lack of configuration when connecting through the hikvision cloud, which does not work on your smartphone or PC.
Should I set a different Service Port for each camera, e.g. 8001 8002, 8003 etc.? Because if there is one for everyone this is a conflict?