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Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)

dawidedziu 58062 83
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • The easiest way to access our cameras from anywhere in the world (from outside our internal network) is to use the so-called "cloud" - this service is offered by practically all serious providers of monitoring equipment
    The advantage of this solution is, among others. The advantage of this solution is that:
    - we do not need to have a permanent or even public IP address (in mobile networks - nowadays usually LTE - this is an additional and usually paid option),
    - we do not need to set anything on the router (port forwarding),
    - use DDNS services,
    - no IT knowledge is needed for this.


    We connect the DVR to our network with Internet access, let it download the network settings from the DHCP router.

    In this particular case, we will use the Hikvision DVR as an example (identical operation on network - IP, as well as analog - TurboHD)
    We follow the instructions below.

    Following the instructions below, you can similarly configure the preview in MW Power devices (MWAPP application)

    In the example of DS-7216HQHI-F2-N-A

    Following windows should be selected:
    Main menu -> Settings -> Network -> Platform access.

    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)
    Then check the box next to the "ON" field, it is recommended to select the option "TURN ON STRUCTURE ENCRYPTION". (not every software version has this option) and set the "VERIFICATION CODE" (preferably numbers and letters - here ASD789)
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)
    then click on the "NEXT" button. - the status will change from "UNCONNECTED" to "ONLINE" (this means that we almost have the preview configured).
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)




    then download the iVMS-4500, Hik-Connect or HiLookVision app from the Play/AppStore (the latest app with the least viewing issues) or directly from the appstore.hikvision.com and hikvision.com . and create our new smartphone account.

    Here, the email address or phone number (necessarily with +48 (in iVMS-4500) at the beginning of the mobile number), which we have access to at the moment (this is required to enter the code received on the aforementioned email or number). If it is not possible to register in the first application, we register in the second application - finally on iVMS-4500 and Hik-Connect we will have a preview.
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)


    Log in to the previously created account and add our DVR by scanning the QR code or manually entering the serial number in the format e.g. "C12345678". C12345678 (this is 9 characters i.e. letters/digits). An example serial number here is DS-7216HQHI-F2-N-A0820161104CCWR C12345678 WCVU
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)

    After the data is entered correctly, we are shown such a window (in my case it is 16 analogue cameras + 2 IP, so 18 channels in total):
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)


    If we have selected the option with "VERIFICATION CODE", the first time we start the live view, a window for entering the pre-set code (ASD789) appears. After entering it, we have a fully configured preview and we can now, from anywhere in the world, check what is happening in our absence in our company, house or on the plot.

    The quality of the reproduced image in the application, by default, is limited to a smooth display of the observed area. To change this, hover over the icon highlighted in red from the bottom drop-down bar and switch to the "EXPRESS" mode. However, it must be taken into account that such a switch may delay the online preview and the image may start to cut out. Changes made on the phone do not affect the recorded image on the DVR.
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)



    Because of this,


    Because of the fact that it is a preview via the so-called cloud, you have to reckon with the fact that not always our preview will work perfectly (no connection, cropping of the image, loaded network in the evening hours, etc.).

    In a similar way, this can be configured on a computer with Windows or macOS. We download the iVMS-4200 programme, create a password for the programme (required and needed for at least unlocking the programme by accidental blocking (in the event that we do not know this password, the programme should be uninstalled and reinstalled). The main programme window appears. From the "TOOLS" menu, select "DEVICE MANAGEMENT", then the "DEVICES" tab and "Cloud P2P"
    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)

    After doing all of the above, we should have real-time access to our CCTV system - it always works for me personally, and I have already created dozens of clouds at clients this way.

    Eventually, when we do everything correctly and don't have a preview, we just wait some time and try again. Everything is done via the manufacturer's servers, so sometimes it can happen that something gets stuck somewhere or is heavily loaded. If the service still doesn't work for us, it's also worth checking that the DVR has downloaded the network settings correctly and is visible on our internal network. In other cases, it wouldn't hurt to contact our internet service provider and ask about possible blocking of our view.



    ------------------------------------------------
    Notification
    On behalf of the forum administration, I thank a colleague for writing this tutorial.
    mod: suvorov

    Read also: Remote viewing of a DVR or camera on the network. General information + configuration examples

    Please check out our other tutorials, featured topics, articles, on security systems such as intercoms, gate and barrier automation, alarm systems, cameras, access control:
    Tutorials on. Security Systems
    If you do not find an answer to your question in the above topics, please visit the forum:
    Security systems

    We also encourage you to visit the General Guides section, where you will find material from the other sections of the forum, including for those just starting out in electronics:
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    About Author
    dawidedziu
    Industrial cameras specialist
    Offline 
    dawidedziu wrote 2924 posts with rating 596, helped 478 times. Been with us since 2012 year.
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  • #2 18040291
    nc715
    Level 2  
    Hello,
    Can this guide be used also when you do not have a recorder but the camera itself? I have a DS-2CD1021-I camera and I am unable to preview online
  • #3 18040322
    suworow
    VIP Meritorious for electroda.pl
    Yes it is. If something does not go, create a new topic. In it, describe what you have done so far, what materials you have used and what results it gave, and what is still the problem.
  • #4 18040372
    IS
    Level 18  
    A good guide for people starting their adventure with CCTV.

    I personally would advise against plugging in a bedroom or other sensitive places to the mains. I had several registrars supposedly "leading Made in China companies" and they all try to connect somewhere in the world and without the cloud turned on ... I always connected it to a private network and connected via VPN and / or VPS server. Even then, I saw in the router logs that the recorder was trying hard to establish connections with various strange addresses. This is rare - sometimes once a week, so it's hard to spot. Also, if you have sensitive places to control, do not put it anywhere, at most LAN behind NAT with wrong gateway or VPN plus a good Firewall ...
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  • #5 18040417
    dktr
    Level 25  
    As above, I don't use clouds anywhere. Public IP address is not such a problem, if something does not work, I know why. I always separate the monitoring from the client's network with mikrotik, I cut out everything except the time server for cameras and recorders. I do not expose directly to the world, and if I have to, then not on the default ports.
  • #6 18074709
    kipo88
    Level 9  
    dawidedziu wrote:
    Download the iVMS-4200 program, create a password for the program (required and needed to even unlock the program by accidentally blocking it (if you do not know this password, uninstall the program and reinstall it). The main program window appears. "TOOLS" select "DEVICE MANAGEMENT" and then the "DEVICES" and "Cloud P2P" tab


    What data should I enter in the Cloud P2P to log in? and where is my recorder to detect it from?
  • #7 18075051
    dawidedziu
    Industrial cameras specialist
    kipo88 wrote:
    What data should I enter in the Cloud P2P to log in? and where is my recorder supposed to detect it from?


    After all, EVERYTHING about what you are asking is described in very simple language in post # 1 ...

    "(...) Then we download the iVMS-4500 or Hik-Connect application and create our new account on a smartphone or on the website.

    Here, just to the e-mail address or phone number (necessarily with +48 (in iVMS-4500) at the beginning of the mobile number), which we have access to at the moment (it is required to enter the code received on the above-mentioned e-mail or phone number ). If it is not possible to register in the first application, we will register in the second application - finally we will have a preview on iVMS-4500 and Hik-Connect.

    Log in to the previously created account and add our recorder by scanning the QR code or manually entering the serial number in the format, e.g. C12345678 (it is 9 characters, i.e. letters / numbers). An example serial number is here DS-7216HQHI-F2-N-A0820161104CCWRC12345678WCVU "



    Just read and understand and the preview will work ...
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  • #8 18171064
    kryst_off
    Level 8  
    I'm having trouble launching Cloud Preview. Zetaw is on the table: Recorder HWN-4208MH connected to PoE Switch, Camera HWI-B640H-Z connected to PoE Switch. A PoE Switch connected to the Router from T-Mobile, Huwaei B525s-23a. In addition, a VGA monitor connected to the Recorder as part of the preview. And of course the mouse.

    I tried to add the recorder to the cloud in three ways:

    1. Via the iVMS-4500 mobile application

    In the mobile application, I log in to my HIK-Connect cloud account. I am logged in. In my account, I press "+" to add the recorder to the cloud. I scan the QR code of the recorder (the one in the "Access to the platform" tab ;) . The application finds the model (HWN-4208MH) and the recorder number (XXXXXXXXX). I press the "+" next to the found recorder. The app asks you to enter a verification code. It gives the simple and correct code "123456". I press "confirm". The application says "Adding device failed"
    Tried to do this from another smartphone and same result.
    Sweeping the scan of the number code, it tries to enter the serial number of the recorder manually. I type "XXXXXXXXX" (one letter 8 digits). I click "search". The application finds the correct recorder with the correct serial number. I press the "+" next to the found recorder. The app asks you to enter a verification code. It gives the simple and correct code "123456". I press "confirm". The application says "Adding device failed"
    I tried the above two methods from a different smartphone and unfortunately the same result.

    2. Through the iVMS-4200 program installed on my laptop.

    I am already logged in to the cloud. In the "CloudP2P Urzad" tab, he adds a recorder. I enter the serial number and the verification code in the box. The system throws the message: "Adding Failed XXXXXXXXX, OpenSDK Error Code [302009]. Device response timeout. "
    I did the above method on another laptop with the same effect.

    3 Via the website https://euauth.hik-connect.com on my laptop

    He logs on to the website https://euauth.hik-connect.com. Adds the serial number and verification code, and the system responds with the message: "Device response timed out. Please check the network. "
    I did the above on another laptop with the same effect.

    There seems to be no exit from the WiFi router (T-Mobile LTE). Home Internet 20Mbs per "city", nor can anyone from the "city" get to the recorder to verify the correctness of the verification code, for example.
    Preview on the VGA monitor connected to the recorder is OK. Preview from the laptop via iVMS-4200 is also available, but only when the laptop uses the same LAN network to which the Recorder is connected. There is no preview through iVMS on the laptop when it connects to another network (from a friend from home). In short, the preview is only local, not from the outside.

    The service is enabled in Settings> Network> Platform Access, the access type is HIK-Connect, the server address is dev.eu.hik-connect.com, the verification code is "123456", the status is "online".

    What to do, gentlemen, because I have been tearing my hair from the morning?
  • #9 18171068
    sosarek

    Level 43  
    kryst_off wrote:
    The app asks you to enter a verification code. It gives the simple and correct code "123456".

    Enter the code that is in the recorder settings.
    Platform access checked?
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  • #10 18171099
    kryst_off
    Level 8  
    sosarek wrote:
    kryst_off wrote:
    The app asks you to enter a verification code. It gives the simple and correct code "123456".

    Enter the code that is in the recorder settings.
    Platform access checked?


    This verification code is in the recorder settings: 123456
    Platform access checked.

    I think that this T-Mobile home Internet has some limitations (Three in one box: modem + Router + Wifi), I thought that the problem was only LTE in the router, I changed to 3G only, but the same, I can not add to Cloud Recorder.
  • #11 18171102
    sosarek

    Level 43  
    The Internet has nothing to do with it, there is a sticker on the carton, similarly under the recorder - check what verification code you have there.
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  • #12 18171149
    kryst_off
    Level 8  
    sosarek wrote:
    The Internet has nothing to do with it, there is a sticker on the carton, similarly under the recorder - check what verification code you have there.


    The verification code is provided by itself during the first configuration. I sent "123456".
    There is a serial number and a bar code on the carton.
    There is a serial number and QR code on the recorder.
    I scanned the code from the recorder sticker and from the QR code provided in the settings in the menu. the same result as described above, Timout, the cloud does not want to add a recorder.
    The serial number from the cardboard sticker and the sticker on the recorder match.
    I'm still in the field.

    Added after 16 [minutes]:

    Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS) Hikvision Remote Access: Cloud Configuration for Cameras Worldwide (No Public IP/Router/DDNS)
  • #13 18171259
    Anonymous
    Level 1  
  • #14 18171272
    kryst_off
    Level 8  
    fakerus wrote:
    kryst_off wrote:
    It gives the simple and correct code "123456". I press "confirm". The application says "Adding device failed"
    Tried to do this from another smartphone and same result.


    BTW, this code is up to ... "better" different, means not like that ;)


    I know. Initially, I gave a combination of upper and lower case letters and numbers as the message in the recorder menu told me. The man from technical support said there must be only a combination of numbers. I don't think you were right. Either way, code one way or the other, cloud viewing doesn't work.

    Added after 5 [minutes]:

    There is nothing for free. To the one who I manage to help effectively today, I pay PLN 200 until midnight. By bank transfer, message, if you prefer. If I get a clue that will fire the junk off and not send money, let me and my whole family burn in hell, and if hell doesn't exist, let the worst diseases strike us all our lives. So help me God.
    I know that you cannot verify it, that's why I am writing this and I will do so as I write. I've been fighting this since 9am and nothing. The distributor doesn't know what's going on, technical shit.
  • #15 18171330
    dawidedziu
    Industrial cameras specialist
    Try to restore it to the factory first, if it doesn't help
    then try to upload the new firmware. When I create an account for the cloud, when entering data, I create a verification code from only capital letters, e.g. HTYIKL - always 6 capital letters. Try to add an account in the Hik-Connect app.

    Add DNS, e.g. 8.8.8.8 and 8.8.4.4.
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  • #16 18171424
    kryst_off
    Level 8  
    I'm sorry, it's supposed to be on priva. mistake
  • #18 18171453
    kryst_off
    Level 8  
    dawidedziu wrote:
    Try to restore it to the factory first, if it doesn't help
    then try to upload the new firmware. When I create an account for the cloud, when entering data, I create a verification code from only capital letters, e.g. HTYIKL - always 6 capital letters. Try to add an account in the Hik-Connect app.

    Add DNS, e.g. 8.8.8.8 and 8.8.4.4.



    Brought back to the factory.
    HiK Connect does not want me to scan the QR. So he types in the serial number and then he sees my recorder but wants the verification code. After entering the verification code it crashes "adding device failed"

    I changed the code to AKKSOL.

    Added after 2 [minutes]:

    dawidedziu wrote:
    And by any chance you do not have a registrar assigned to another account on the Hika cloud?


    I do not have. I have only one account in the Hik connect cloud
  • #19 18171476
    dawidedziu
    Industrial cameras specialist
    Okay, and maybe it wasn't that you have a registrar already added to some other account by a previous user? So you have a recorder, for example, given by the previous owner?
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  • #20 18171547
    kryst_off
    Level 8  
    dawidedziu wrote:
    Okay, and maybe it wasn't that you have a registrar previously added to some other account by a previous user? So you have a recorder, for example, given by the previous owner?

    I do not know. I bought from an online store from a known distributor as new. And whether it was given or not, I do not know. I put two 4TB pads in it and that's it, it looked physically new, and I don't know whether someone registered it earlier or not.
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  • #21 18171618
    dawidedziu
    Industrial cameras specialist
    If you don't know, write / call the distributor - they should help you. I used to have it that the registrar was added to an unknown account and it was enough that I wrote an e-mail with a photo of the sticker from the registrar and they removed it from this unknown account without any problems.
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  • #22 18171700
    kryst_off
    Level 8  
    I must have been in some amok on Sunday before midnight. I entered the website https://euauth.hik-connect.com/, where I registered my profile: login, password, email and country / region.

    On Monday, from 9 a.m. to 11.30 p.m., I murdered to have a view through the cloud. By using four different options (not all at once, of course):

    - https://euauth.hik-connect.com/ on the laptop
    -iVMS-4200 on the laptop
    - iVMS-4500 on the smartphone
    - Hik-Connect on your smartphone

    tried to add my recorder to the above mentioned apps. While each of the above applications recognized the serial number of my recorder, it did not allow to add it after entering the verification code. There was always some error like "Adding device failed" or "Adding failed XXXXXXXXX, OpenSDK error code [302009]. Device response timeout. " or other similar messages.

    I was devastated that something like that was not so simple. I have already combined with the Internet on Netia, then with the Internet from T-Mobile, I even redirected the ports, although I knew that this does not have to be done in the case of the cloud. I used two different laptops, three different smartphones. I even wrote this post above that I pay 200 for help. Still no result, i.e. the inability to add the recorder to the application.

    Many have tried to help me and no one has managed to target 100% which is wrong. Thank you for the time and help from sosarek (in posts) and fakerus (via private messages), but unfortunately none of them hit the crux of the problem (understandable, because it's hard to do).

    On the other hand, dawidedziu started to drill down on the topic that perhaps this serial number was already used in another account and led me indirectly to find the answer. dawidedziu something was circulating near the account in the cloud / users, etc., and then he gave other very sensible hints. He inspired me to open my cloud through Hi-Connect (I didn't notice anything wrong), then through IVMS-4500 (I didn't notice anything wrong there), then through IVMS-4200 (I didn't find anything wrong there, at the end I log in using my laptop on https : //euauth.hik-connect.com/, AND THERE IS A BULL STANDING ON THE MAIN PAGE "COUNTRY / REGION = USA" And most importantly, you can change the email, phone number, but you cannot change the region, the region remains on the amen , it cannot be changed.

    I decided to delete my account but it was impossible for this website. It was also impossible to delete on IVMS4200 and IVMS4500. The only option was to delete the account (with my login, e-mail and US region) through the application on the Hik-Connect smartphone. So I delete it. And the application sent a verification code to my email to see if it is me who is deleting the account. I entered this 4-digit code and the account was gone forever. Then I went back to https://euauth.hik-connect.com/, where I registered my profile in the hik-connect cloud, with the same login and the same email, but the region as "Poland", and then I added my registrar using the serial number, the application asked for a verification code (the one from the recorder) and added the recorder and it started to glow green (in the hi-connect application on the website) as online and accepted by the hik-connect cloud. Uffffffff ........

    CONCLUSION: The region in my cloud account was the USA instead of Poland, which resulted in the lack of acceptance of the serial number of the device assigned to Poland for activation in the USA region. Sytem nowanted to approve the registrar sold to Poland in the USA - the database with serial numbers did not allow it.

    PLN 200 wins dawidedziu, as he was the closest to the answer and he answered sensibly, inspired and motivated. Professional.
  • #23 18191989
    kryst_off
    Level 8  
    I tested the iVMS-4200 operation on three different laptops (W7, W7, W10) and two different Internet (T-Mobile (from heaven) and Netia (from cable).
    There is no live view using the above-mentioned laptops. Device is discoverable but no preview is available.

    I tested the operation of the iVMS-4500 on three different smartphones and one tablet. It hardly works. Occasionally, 1 or 2 cameras (out of 8 possible) will appear, then freezes or disappears forever. Devices "see" the recorder, but the live view is very bad. In fact, I can say that it doesn't work. I did the test at different times of the day and night and there is still no live view.

    I tested the operation of Hik-Connect on three different smartphones and one tablet. In this case, the view through the cloud works without any problems on all devices and regardless of the Internet (Netia upload only 1Mbs, T-Mobile 12-16Mbs)

    On mobile devices, I have a preview using Hik-Connect, I can also ignore the iVMS-4500 not working crap.
    However, I would like to get a live view on a desktop computer and laptop, and in these cases, unfortunately, the iVMS-4200 does not work. The iVMS-4200 shouted something that the stream was encrypted so I unchecked it in the setup but unfortunately it didn't help.
  • #24 18399416
    Anonymous
    Level 1  
  • #25 18490052
    dawidedziu
    Industrial cameras specialist
    pilotduo wrote:
    I want to add that if you want to connect to the recorder from a mobile phone, you must first connect the recorder to a computer in the home network, eg Wi-Fi. When we have an online recorder-computer connection, then we take the phone using LTE G3, we connect via the previously installed Hik-Connect on the mobile and it works.


    YYY no?
    Nothing like this is needed for remote viewing. The recorder only needs to be connected to a switch / router with the Internet with a patch cord and that's all "work".
    Helpful post? Buy me a coffee.
  • #26 18927386
    Butthead
    Level 6  
    What if I have an aftermarket registrar and my serial number is assigned to a different account? Is there any other way to preview on the phone? Can he try to contact the producer in order to kick him out of this account? But how do they verify that I am the owner and do not provide, for example, their serial number?
  • #28 18930594
    Butthead
    Level 6  
    DS-7604NI-SE / P SADP shows that I am "not bound" and yet I cannot add the device to the hik-connect.com account. Firmware V2.3.7 build 131112. Hik-connect on android under the hik-connect app, when I enter my serial number ending with 208, it only displays that the serial number and that's it, but if I enter 200 instead of 208, it shows the DS-7608NI model- SE. So what? model not supported? 4ch can not be, and 8ch will fly ??
    I do not understand anything anymore ... In the settings, it seems that HIDDNS and that the server address hik-online.com and that all good, se go in, se set up and see se ... no wonder that you hear about suicides all the time. Like even the firmware 'u cannot be found.

    Added after 22 [minutes]:

    "January 5th, 2017 HiDDNS Web Portal (HiDDNS user account management system) will be closed." And everything is clear. Hik-Connect jumped in place of HIDDNS, and my recorder, knowing life is not supported and probably no firmware will help. Any other way to preview online via the phone?
  • #30 18931826
    Butthead
    Level 6  
    My registrar does not have access to the platform. Please expand the topic of adding Ddns on the router, how will it help me with phone preview.?

Topic summary

The discussion revolves around configuring Hikvision cameras and DVRs for remote access via cloud services without requiring a public IP address, router configuration, or DDNS. Users share experiences and troubleshooting steps for accessing their devices through the Hik-Connect and iVMS applications. Common issues include difficulties in adding devices to the cloud, verification code problems, and concerns about security when using cloud services. Some users prefer local access or VPN setups for enhanced security. The conversation also touches on the implications of using devices previously registered to other accounts and the need for firmware updates.
Summary generated by the language model.
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