[Solved] Lenovo T430 - Mouse not working after USB printer connection, Windows 10, Code 28 - All types

Good day. Yesterday I disconnected the laptop from the power supply to transfer it and connect via USB to the printer. After this action, the mouse sections ceased.

- I tested several wireless and wired mice, including bluetooth - none of them works.
- the device manager shows mice as "other devices" (screen below), after clicking the details it shows the message: "drivers for this device are not installed. (Code 28)", this applies to all types of connected mice
- Unfortunately, I could not find any mouse drivers for my Lenovo and Windows 10 models
- USB ports are working properly, all other devices are recognized and working, except that the fact that the bluetooth mouse is not working also suggests that the problem is not USB
- the touchpad works correctly

Screen from device manager:


Please help.

https://www.elektroda.pl/rtvforum/topic1228905.html Alternatively, enter the device instance ID.

Thanks for showing interest.

The equipment identifiers are as follows:
USB \ VID_046D & PID_C534 & MI_00 - wireless mouse
USB \ VID_093A & PID_2510 - wired mouse

I downloaded and uploaded drivers to a wired mouse https://driverscollection.com/?file_cid=463082396379b2f3d6c63f5b439 . Unfortunately, this did not fix the situation.

Could this be a driver problem? I have a freshly bought bluetooth mouse - it works on every tested computer, except mine. Similarly with every other old / new mouse. Works everywhere but not with me. And everything happened suddenly when after connecting the printer (which I did dozens of times before) or after disconnecting the laptop from the power supply (which I did hundreds of times).

EDIT: Maybe I will add that the bluetooth mouse detects the computer correctly, there are no error messages in the device manager, the mouse appears as a device working properly. Except ... it doesn't work

luk483 wrote:

Except ... it doesn't work

And when you turn off the touchpad?
There is no USB mouse option in the BIOS?

Disabling the touchpad does not help.

In Bios I didn't find anything about mice, only the options in the Keyboard / Mouse tab concern the FN key:
[/ Img]

Maybe the registry's fault.

HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E96F-E325-11CE-BFC1-08002BE10318}

"UpperFilters" and click it PPM.
In the "Value data" field, enter "mouclass", and remove the rest of the settings.

HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E96B-E325-11CE-BFC1-08002BE10318}

Here "UpperFilters". Enter "kbdclass" in the "Value data" field, delete the rest of the settings.

System restart and test.

In the register it looks like this:

So I think it's ok here? The mouse unfortunately still doesn't work

Check the mouse operation in safe mode.

Unfortunately it does not work. Massacre. Maybe it's a hardware problem?

The mice must have drivers installed to work. Is the device manager still not installing them?
Is the bluetooth mouse installing correctly?

If I understand everything correctly, the bluetooth mouse according to the system is installed correctly:

Well, but it doesn't work ...

However, when I connect a regular mouse under USB, it appears in the device manager in the "Other devices" position:

Mouse IDs are:
USB \ VID_046D & PID_C52F & MI_00
USB \ VID_046D & PID_C52F & MI_01

Unfortunately, I could not find drivers for this equipment under Windows 10.

luk483 wrote:

Unfortunately, I could not find drivers for this equipment under Windows 10

These are HID devices whose drivers should be integrated into the system.

luk483 wrote:

Mouse IDs are:
USB \ VID_046D & PID_C52F & MI_00

Rather, it is the identifier of the Nit receiver Logitech wireless mouse - it works with SetPoint software - you can download it from the Logitech website.

Check if the system installs the drivers via Windows Update and / or update the operating system.

Also show the SMART hard disk drive to see if it's the fault of data loss.

luk483 wrote:

Good day. Yesterday I disconnected the laptop from the power supply to transfer it and connect via USB to the printer. After this action, the mouse sections ceased.
Please help.

Do you have KB4074588 installed?

DriverMSG wrote:

Rather, it is the identifier of the Nit receiver Logitech wireless mouse - it works with SetPoint software - you can download it from the Logitech website.

I supported and installed SetPoint. Should I do anything else in this program? The installation itself did not fix the situation.

DriverMSG wrote:

Check if the system installs the drivers via Windows Update and / or update the operating system.

There are no updates available. When I try to update the driver through the Windows device manager it does not find drivers:

DriverMSG wrote:

Also show the SMART hard disk drive to see if it's the fault of data loss.

The disk looks ok:

adamjk wrote:

Do you have KB4074588 installed?

Yes

luk483 wrote:

adamjk wrote:

Do you have KB4074588 installed?

Yes

Try to uninstall and if it helps, postpone automatic updates. There is a lot, very much information on this subject on the internet.

Problem solved. The culprit was actually the KB4074588 add-in. The update removes some of the drivers, and then does not load them again for some reason. The same problem occurred on my girlfriend's laptop today. Uninstalling the update solves the problem (checked on the girl's computer). You can also keep the update and upload the missing drivers to the "Drivers" and "DriverStore" folders in System32 (checked with me). More details here: https://www.reddit.com/r/sysadmin/comments/7ywmy2/fixband_aid_for_kb4074588_windows_10/ " target="_blank" rel="nofollow noopener ugc" class="postlink inline" title="" > https://www.reddit.com/r/sysadmin/comments/7ywmy2/fixband_aid_for_kb4074588_windows_10/ .

The only thing that still puzzles me is dates. The update was installed to me on February 14, and a problem with the mouse appeared a few days later. Similarly on the girl: February 16 update, and mouse collapse today. Maybe something is loading with a delay?

In any case, the topic resolved. Thank you for your help.