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Samsung Galaxy A5 2017: Authentication Error and Slow Internet Speed on UPC Wifi

blaux 8070 12
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17256081
    blaux
    Level 8  
    Hello.
    The problem is:
    I have Tel Samsung Galaxy A5 2017. There was no problem with it until last week, when the phone does not want to connect to the home WIFI network. All other devices can easily connect, there is no limit on the number of connected devices. Previously, I could easily use this wifi on this phone. Usually, when trying to connect to this wifi, the message "authentication error" pops up even though the password is entered correctly. Once the miracle is able to connect, the connection breaks down, and the internet speed on this phone is 8 Mb / s, and on others 300 or 500 Mb / s.
    I have already tried to connect via the WPS button, it did nothing.
    I also tried to add my device to the MAC list and nothing changed. What's next? Only the service remains?
    Internet with UPC, connect box: p
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  • #2 17256163
    nutergsm
    Moderator of GSM
    Did you reset the router, did you check if it connects to another wi-fi network? Have you tried hard reset or upload new software? If nothing changes, give it back to the warranty right.
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  • #3 17256224
    blaux
    Level 8  
    A router reset was done just like the phone's factory settings. The phone connects to any other wifi network, but not the specific home one.
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  • #4 17256230
    nutergsm
    Moderator of GSM
    So there is a problem with your wi-fi network. Have you changed the password encryption settings? on what frequency is your wi-fi network transmitting?
  • #5 17256278
    VooVoo
    Level 34  
    I assume that the phone's mac is not on the router's blacklist? From the phone make forget this network and try to connect again.
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  • #6 17256485
    E8600
    Level 41  
    It looks like invalid DNS.
  • #7 17256610
    blaux
    Level 8  
    The phone's Mac is not blacklisted.
    I haven't changed the password encryption, where to check the frequency? Forget the network I've already done 100 times ;)
    And these DNS's? How to check, change?
  • #8 17256663
    nutergsm
    Moderator of GSM
    In the router settings in the tab should be.
  • #9 17256793
    blaux
    Level 8  
    "2.4 GHz and 5 GHz wireless networks are on" is that it?
  • #10 17256881
    E8600
    Level 41  
    It's not about something like the movie.
    Possibly something is mixed up with the "UDP Protocol". Some operators specifically block this to offload the link.



  • #11 17256909
    blaux
    Level 8  
    I do not know if it matters, but there were several devices connected to the router, today I connected two more and there was no problem .. Only in this Samsung I do not want to move .. :evil:
  • #12 17256945
    E8600
    Level 41  
    When you added a new network to your phone, did you set the encryption correctly?
    (WPA-PSK, WPA2-PSK is to be the same as you have set in the router)
  • #13 17256965
    blaux
    Level 8  
    Yes, WPA2 PSK is set on both.

Topic summary

The discussion revolves around a Samsung Galaxy A5 2017 experiencing connectivity issues with a UPC Wi-Fi network, specifically encountering "authentication error" messages despite correct password entry. The user reports that the phone connects to other Wi-Fi networks without issue and has already performed a router reset and factory reset on the phone. Suggestions from other users include checking the router's password encryption settings, ensuring the phone's MAC address is not blacklisted, and verifying DNS settings. The user confirms that WPA2 PSK is set correctly on both the phone and router. Further troubleshooting involves checking the frequency settings of the Wi-Fi network and potential issues with the UDP protocol.
Summary generated by the language model.
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