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[Solved] Problem installing programs - Temp folder - folder is not accessible

maro191 11799 13
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  • #1 17269377
    maro191
    Level 10  
    When trying to install programs - e.g. when installing - Bitdefender Total Security - no folder access to c: \ users \ admin \ appdata \ local \ temp \ rarsfx0, there is also a problem with installing other programs

    files attached
    thanks for any suggestions
    Attachments:
    • FRST.txt (25.38 KB) You must be logged in to download this attachment.
    • Addition.txt (22.84 KB) You must be logged in to download this attachment.
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  • Helpful post
    #2 17269461
    krzychupar
    Level 43  
    Open the system notebook and paste:

    Task: {1BF51DEF-9D7D-4BC4-8593-97965673F128} - System32 \ Tasks \ connecting to storage => C: \ conn.bat C: \ Users \ Admin \ AppData \ Local \ Temp \ removeSZB.exe [2763144 2018-06-11] ()
  • Helpful post
    #3 17269639
    Kolobos
    IT specialist
    Create a new account and check if there will be ok.

    Also check the access rights to the temp directory on your account.
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  • #4 17399913
    maro191
    Level 10  
    Kolobos, setting up a new account helps, but it looks like it solved the problem in the 2nd month. It does not allow you to install new programs (disabling antivirus also helps a lot), windows mail does not allow you to create new messages.
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  • #7 17401177
    Kolobos
    IT specialist
    Submit even new FRST scan logs and TDSSKiller log.
  • #8 17401278
    maro191
    Level 10  
    I did TDSS from a new user account because it did not start on the current one, but FRST went without a problem.
    Attachments:
    • TDSSKiller.3.1.0.17_24.08.2018_09.12.37_log.txt (190.11 KB) You must be logged in to download this attachment.
    • FRST.txt (31.51 KB) You must be logged in to download this attachment.
    • Addition.txt (20.25 KB) You must be logged in to download this attachment.
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  • #9 17401541
    Kolobos
    IT specialist
    I don't know what could be causing this problem, there is nothing interesting in the logs.

    Does anything change after uninstalling Bitdefender?

    Also check the framework -> www.memtest.org
  • #10 17401569
    maro191
    Level 10  
    Uninstalling Bitdefender did nothing, the eggs are already working as avast was installed, after uninstalling Bitdefender I wanted to install the Thunderbird email program but it won't. There is a 7-zip - Can not create temp folder archive message.
    I'll try to do a memtest in a moment
  • Helpful post
    #11 17402216
    Kolobos
    IT specialist
    Have you checked access to the temp directory?

    Check if you have full rights set and if you are the owner of the directory:
    C: \ Users \ your-username \ AppData \ Local \ Temp
  • Helpful post
    #12 17402994
    RADU23
    VIP Meritorious for electroda.pl
    Open notebook and paste:
    Quote:
    CloseProcesses:
    CreateRestorePoint:
    HKU \ S-1-5-21-1006758987-3812094923-517447094-1001 \ Control Panel \ Desktop \\ SCRNSAVE.EXE -> C: \ Windows \ system32 \ Bubbles.scr [878592 2010-11-20] (Microsoft Corporation )
    CHR HKLM \ ... \ Chrome \ Extension: [gannpgaobkkhmpomoijebaigcapoeebl] - hxxps: //clients2.google.com/service/update2/crx
    S4 avast; "C: \ Program Files \ AVAST Software \ Browser \ Update \ AvastBrowserUpdate.exe" / svc [X]
    S4 avastm; "C: \ Program Files \ AVAST Software \ Browser \ Update \ AvastBrowserUpdate.exe" / medsvc [X]
    Task: {91C3A20C-66EF-4163-A1A7-7D72D5311256} - System32 \ Tasks \ {B24D0111-7D76-48BC-BCF6-738434B1B587} => C: \ Windows \ system32 \ pcalua.exe -a C: \ Users \ Admin \ AppData \ Local \ Temp \ jre-8u171-windows-au.exe -d "C: \ Program Files \ Java \ jre1.8.0_131 \ bin" -c / installmethod = jau-m FAMILYUPGRADE = 1
  • Helpful post
    #13 17405155
    mati211p
    HDD and data recovery specialist
    40 read errors in SMART disk. Check if you can access Temp from the explorer level and if it is possible to create and delete directories and files in it. It would also be appropriate to check the condition of the disk surface.
  • #14 17407925
    maro191
    Level 10  
    The problem was in the access rights to the temp directory? There were no full rights assigned, after assigning rights, it is OK. The programs can be installed and the mail also works without a problem.

Topic summary

✨ The discussion revolves around issues with installing programs, specifically Bitdefender Total Security, due to access problems with the temporary folder located at C:UsersAdminAppDataLocalTemp. Users suggested creating a new user account and checking access rights to the temp directory. The original poster confirmed that setting proper access rights resolved the issue, allowing successful installation of programs and functionality of Windows Mail. Additional troubleshooting steps included running TDSSKiller and checking disk health with CrystalDiskInfo, which revealed SMART errors indicating potential disk issues.

FAQ

TL;DR: 40 SMART read errors and "Check if you can access Temp" flagged Temp-folder permission issues; this guide shows how to fix rights. This FAQ targets Windows users facing 7‑Zip or setup errors about Temp access. [Elektroda, mati211p, post #17405155]

Why it matters: It helps Windows users quickly restore installer reliability by fixing %TEMP% permissions and ruling out hardware or AV side-effects.

Quick Facts

What causes “Can not create temp folder archive” during install?

Installers extract to your per-user Temp folder. If your account lacks Full control there, extraction fails with that error. Assigning permissions restored program installs and fixed Mail for the OP. Focus on C:\Users\\AppData\Local\Temp. [Elektroda, maro191, post #17407925]

How do I fix Temp folder permissions so installers work?

  1. Open %LOCALAPPDATA% in Explorer, right-click Temp, choose Properties > Security > Advanced.
  2. Set Owner to your account and replace owner on subcontainers.
  3. Grant your account Full control, Apply, then test by creating and deleting a folder. Run the installer again. [Elektroda, maro191, post #17407925]

How can I quickly test whether my Temp folder is accessible?

Open C:\Users\\AppData\Local\Temp in Explorer. Create a new folder, then delete it. If either fails, installers will fail too. Also try extracting a small 7‑Zip archive to that folder. “Check if you can access Temp from the explorer level.” [Elektroda, mati211p, post #17405155]

Why did creating a new Windows account help at first?

A new profile starts with default Temp permissions. Installs then work until permissions change or software interferes. The OP reported it worked for about two months, then blocked installs and Mail again. Treat a new account as a diagnostic, not a fix. [Elektroda, maro191, post #17399913]

Can antivirus block Temp access and cause installer errors?

Yes. Security tools can intercept writes to Temp during setup. Disabling antivirus helped the OP, but uninstalling Bitdefender did not resolve installs. After switching to Avast, installers still failed with the 7‑Zip Temp error. Fix permissions before blaming antivirus exclusively. [Elektroda, maro191, post #17401569]

How should I check disk health if installer errors persist?

Check SMART with CrystalDiskInfo and review Reallocated, Pending, and Read Error rates. The helper saw 40 read errors in SMART and advised a surface test. Disk faults can corrupt Temp writes and mimic permission issues. Replace failing disks before deeper software work. [Elektroda, mati211p, post #17405155]

What if scans show nothing malicious?

If FRST and TDSSKiller logs are clean, focus on permissions and hardware. A helper said the logs showed nothing interesting, and suggested memory and other checks. Continue with Temp ownership correction and disk tests before hunting malware. [Elektroda, Kolobos, post #17401541]

My FRST log shows a task calling conn.bat and removeSZB.exe (2,763,144 bytes). Is that related?

The FRST snippet showed a Task launching C:\conn.bat and a Temp file removeSZB.exe sized 2,763,144 bytes. That indicates prior activity in Temp, but the thread’s block came from access rights. Clear suspicious tasks later, after fixing permissions. [Elektroda, krzychupar, post #17269461]

TDSSKiller won’t start on my main account. What should I do?

Run it from a different Windows account with admin rights. The OP used a new account when TDSSKiller would not start on the current one. FRST still ran fine on the original profile. [Elektroda, maro191, post #17401278]

Will uninstalling Bitdefender fix this installer problem?

No. In this case, uninstalling Bitdefender changed nothing. Switching to Avast also did not fix installation attempts. This suggests antivirus was not the root cause. [Elektroda, maro191, post #17401569]

How do I confirm I own the Temp folder and have full rights?

Open Properties > Security > Advanced on C:\Users\\AppData\Local\Temp. Confirm your account is the owner and has Full control. “Check if you have full rights set and if you are the owner of the directory.” [Elektroda, Kolobos, post #17402216]

After fixing permissions, how do I confirm success quickly?

Try installing a previously failing app, such as Thunderbird, or composing a new message in Mail. The OP reported programs installed and Mail worked after assigning full rights. This is a fast validation. [Elektroda, maro191, post #17407925]

Should I change permissions on C:\Windows\Temp too?

Focus first on your per-user Temp: C:\Users\\AppData\Local\Temp. Do not change system Temp permissions unless a specific error points there. The helper explicitly referenced the per-user path for checks and ownership. [Elektroda, Kolobos, post #17402216]

How do I check or reset my TEMP/TMP environment variables?

Open System Properties > Advanced > Environment Variables. Verify USER variables TEMP and TMP point to %LOCALAPPDATA%\Temp. If not, set them and reboot. Microsoft documents environment variables for user-level temp paths in Windows. [Microsoft, 2023]

Could bad RAM cause installer failures?

Possibly. Memory errors can corrupt archives during extraction and cause setup crashes. The helper recommended running MemTest from memtest.org to rule out RAM issues. Test overnight for better coverage. [Elektroda, Kolobos, post #17401541]
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