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[Solved] Problem installing programs - Temp folder - folder is not accessible

maro191 8733 13
This content has been translated flag-pl » flag-en View the original version here.
  • #1
    maro191
    Level 10  
    When trying to install programs - e.g. when installing - Bitdefender Total Security - no folder access to c: \ users \ admin \ appdata \ local \ temp \ rarsfx0, there is also a problem with installing other programs

    files attached
    thanks for any suggestions
  • Helpful post
    #2
    krzychupar
    Level 43  
    Open the system notebook and paste:

    Task: {1BF51DEF-9D7D-4BC4-8593-97965673F128} - System32 \ Tasks \ connecting to storage => C: \ conn.bat C: \ Users \ Admin \ AppData \ Local \ Temp \ removeSZB.exe [2763144 2018-06-11] ()
  • Helpful post
    #3
    Kolobos
    IT specialist
    Create a new account and check if there will be ok.

    Also check the access rights to the temp directory on your account.
  • #4
    maro191
    Level 10  
    Kolobos, setting up a new account helps, but it looks like it solved the problem in the 2nd month. It does not allow you to install new programs (disabling antivirus also helps a lot), windows mail does not allow you to create new messages.
  • #7
    Kolobos
    IT specialist
    Submit even new FRST scan logs and TDSSKiller log.
  • #9
    Kolobos
    IT specialist
    I don't know what could be causing this problem, there is nothing interesting in the logs.

    Does anything change after uninstalling Bitdefender?

    Also check the framework -> www.memtest.org
  • #10
    maro191
    Level 10  
    Uninstalling Bitdefender did nothing, the eggs are already working as avast was installed, after uninstalling Bitdefender I wanted to install the Thunderbird email program but it won't. There is a 7-zip - Can not create temp folder archive message.
    I'll try to do a memtest in a moment
  • Helpful post
    #11
    Kolobos
    IT specialist
    Have you checked access to the temp directory?

    Check if you have full rights set and if you are the owner of the directory:
    C: \ Users \ your-username \ AppData \ Local \ Temp
  • Helpful post
    #12
    RADU23
    Moderator of Computers service
    Open notebook and paste:
    Quote:
    CloseProcesses:
    CreateRestorePoint:
    HKU \ S-1-5-21-1006758987-3812094923-517447094-1001 \ Control Panel \ Desktop \\ SCRNSAVE.EXE -> C: \ Windows \ system32 \ Bubbles.scr [878592 2010-11-20] (Microsoft Corporation )
    CHR HKLM \ ... \ Chrome \ Extension: [gannpgaobkkhmpomoijebaigcapoeebl] - hxxps: //clients2.google.com/service/update2/crx
    S4 avast; "C: \ Program Files \ AVAST Software \ Browser \ Update \ AvastBrowserUpdate.exe" / svc [X]
    S4 avastm; "C: \ Program Files \ AVAST Software \ Browser \ Update \ AvastBrowserUpdate.exe" / medsvc [X]
    Task: {91C3A20C-66EF-4163-A1A7-7D72D5311256} - System32 \ Tasks \ {B24D0111-7D76-48BC-BCF6-738434B1B587} => C: \ Windows \ system32 \ pcalua.exe -a C: \ Users \ Admin \ AppData \ Local \ Temp \ jre-8u171-windows-au.exe -d "C: \ Program Files \ Java \ jre1.8.0_131 \ bin" -c / installmethod = jau-m FAMILYUPGRADE = 1
  • Helpful post
    #13
    mati211p
    HDD and data recovery specialist
    40 read errors in SMART disk. Check if you can access Temp from the explorer level and if it is possible to create and delete directories and files in it. It would also be appropriate to check the condition of the disk surface.
  • #14
    maro191
    Level 10  
    The problem was in the access rights to the temp directory? There were no full rights assigned, after assigning rights, it is OK. The programs can be installed and the mail also works without a problem.