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Xbox One Official Headphones Issue: No Sound, Adapter & USB Connection Troubleshoot

lukaszenko550 12804 8
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  • #1 17542629
    lukaszenko550
    Level 2  
    I have a problem with the headphones I bought the official headphones for xbox one with a built-in adapter I plug them into the pad and they don't work I don't have a voice and when I connect via a USB cable I have a voice from them and normally music is playing for example what should I do with it?
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  • #3 17543625
    lukaszenko550
    Level 2  
    lysy1980 wrote:
    Update PAD?

    I tried writing that the pad is updated
  • #4 17543637
    lysy1980
    Level 33  
    Well I do not know. I have not had such a case.
    Kit you bought a new one? Do you use with the older PADA model without a 3.5mm jack socket?
    In order to eliminate the faulty device, connect the set to another PAD, if nothing changes try with a different console and your PAD. You can also reset the console to its initial state and try, except that you will have to install and download everything again and it is not known whether it will help.

    In the display and sound settings you can change the audio format of the headphones, but I don't know if it will change anything.
  • #5 17543719
    lukaszenko550
    Level 2  
    lysy1980 wrote:
    Well I do not know. I have not had such a case.
    Kit you bought a new one? Do you use with the older PADA model without a 3.5mm jack socket?
    In order to eliminate the faulty device, connect the set to another PAD, if nothing changes try with a different console and your PAD. You can also reset the console to its initial state and try, except that you will have to install and download everything again and it is not known whether it will help.

    In the display and sound settings you can change the audio format of the headphones, but I don't know if it will change anything.

    I restarted the console, I changed all the settings and I don't see anything connected, but I don't have sound in them and I know the input is good because I have sound in them as a computer, connect the settings I tried every combination and nwm totally what to do and what is the fault
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  • #6 17543765
    lysy1980
    Level 33  
    Give a photo of these headphones or a picture from Google.
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  • #7 17543812
    lukaszenko550
    Level 2  
    lysy1980 wrote:
    Give a photo of these headphones or a picture from Google.

    Xbox One Official Headphones Issue: No Sound, Adapter & USB Connection Troubleshoot
  • Helpful post
    #8 17543831
    lysy1980
    Level 33  
    In this you will not have game sound. This is a game chat set.
    If you want to have audio in games just like on TV, you need to buy the Xbox One Stereo Headset. I know from my own experience that the first models had the disadvantage of cracking bows. Perhaps this has already been fixed in newer models.
    Or look for the adapter itself from the stereo system and connect your headphones.
  • #9 17593693
    AlexMirtel
    Level 7  
    Have you not tried to check the headphones on another console? Is there a partial problem entering the console?
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Topic summary

The discussion revolves around issues with the official Xbox One headphones, specifically regarding sound output when connected to the controller. The user reports that while the headphones work with a computer via USB, they do not produce sound when plugged into the Xbox One controller. Suggestions include checking for updates on the controller, testing the headphones on another console, and verifying the audio settings. It is noted that the headphones may only support chat audio and not game sound, and users are advised to consider purchasing the Xbox One Stereo Headset for full audio functionality. Additionally, resetting the console and trying different audio formats were recommended as potential troubleshooting steps.
Summary generated by the language model.
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