Asus Zenbook UX360C: Damaged Hinge Issue, Repair Options & Seeking Part in Poland

Hello,
I have a problem with the hinge in Asus since yesterday. The warranty expired 2 months ago and I am forced to look for other smile.gif solutions
The left hinge has become stationary at the base, only the swing of the flap works - however, it does not hold the die properly. When closing the laptop, the hinge does not move and the top and bottom do not match. Have any of you encountered a similar problem? I contacted Asus, but their answer was unequivocal - after warranty and we do not sell part, and the nearest official store is in Sweden or France. They do exist, but shipping them to Poland is not profitable. I put a photo to illustrate the problem ...

jakubowczarek wrote:

I contacted Asus, but their answer was unequivocal - after warranty and we do not sell part, and the nearest official store is in Sweden or France.

Well, you have a choice:
1- send it to the service for repair
2- buy a hinge abroad
Which cheaper option should you choose.

Look on Alledrogo ...

Thank you very much for your extremely accurate hints I was more concerned with obtaining information on how to repair or replace this hinge by myself. Has anyone done something like this before?

Disassemble the laptop just be careful, take out the matrix part with the hinges, the hinges themselves are definitely demonstrable
After all, there is nothing to break, possibly in the extreme position, cut and amen, it should be dismantled and checked.

If you have manual skills and tools, you can do it, there is no Alledrogo and the oblique brothers call for nearly PLN 400. for the set ...

It's not that scary with undressing it.
prepare yourself something plastic (the best would be a stone for recognizing clips in phone panels)
To detach the casing after unscrewing the screws, use a plastic spatula or a piece of plastic from the Old radio or a plastic casing and lightly file the edges in the shape of a v blade so that it fits better in the gaps.

jakubowczarek wrote:

I contacted Asus, but their answer was unequivocal - after warranty and we do not sell part, and the nearest official store is in Sweden or France. They do exist, but shipping them to Poland is not profitable. I put a photo to illustrate the problem ...

Asus UX360CA-1B HINGE L Part No. : 13NB0BA2M08121 EUR 21.55
(17.24 EUR excl vat)

1
21.54 EUR
(17.24 EUR excl vat)
Choose destination country
Sum Items: EUR 17.24
Shipping: 8.15 EUR
Total excl. VAT: EUR 25.39
Total: EUR 31.74

Shipping is actually unprofitable, all 8 euros

And this is the price for a set or for 1 piece?

Hello Jakub, you can write how you dealt with this hinge. Bad luck caught up with me with the same problem. Or maybe other users had a similar one and how they coped with it. greetings

I have also been working on this topic. The hinges can be slightly loosened on the nut, because I rather doubt that they are broken. You probably have torn out the hinge fasteners from the matrix flap. Just paste them with some strong glue, for example Distalem.

to be honest, I have no idea what kind of nut you are talking about because there is no one on the top. Greetings

if you don't undress, you won't see

I thought so, but it is too delicate equipment for me. thanks

Give back to someone who has shapely hands

Hi,

the same problem after less than three years of use by the wife.

Yesterday I undressed the whole thing, which was definitely not difficult. 10 screws under the laptop + two under the rear 'feet' + another two behind the black screen reflectors. The hinge itself is held on six screws, three per side, one of which is behind the aforementioned buffers. Two tapes from the keyboard and touch pad that can be easily peeled off and two connectors from the screen itself.

In my opinion, this small gear is blocked due to dirt, which caused a lot more pressure on the silver element, in which the cutters finally worn out and there is nothing to hold on to the spindle.




I have just finished ordering parts and as soon as they arrive, I will start replacing them.

Article Quantity Unit Price Row Total

Asus UX360CA-1A HINGE R
Part No: 13NB0BA1M07121
1
18.85 EUR
(18.85 EUR excl vat)

18.85 EUR
(18.85 EUR excl vat)

Asus UX360CA-1A HINGE L
Part No: 13NB0BA1M08121
1
20.00 EUR
(20.00 EUR excl vat)

20.00 EUR
(20.00 EUR excl vat)


Sum Items 38.85 EUR
Shipping 12.98 EUR
Total excl. VAT 51.83 EUR



Total 51.83 EUR
Whereof VAT 0.00 EUR

I am not sure if I am allowed to add links to foreign stores, if this is a problem, please edit it or let me know I will change it.

Hinge R - Asus UX360CA-1A HINGE R
https://zandparts.com/en/Asus-13NB0BA1M07121
Part No. : 13NB0BA1M07121


Hinge L - Asus UX360CA-1A HINGE L
https://zandparts.com/en/Asus-13NB0BA1M08121
Part No. : 13NB0BA1M08121

If you have problems finding the serial number, use the command below:
win + r -> cmd -> wmic bios get serialnumber

Greetings.

Kikus_ wrote:

I have just finished ordering parts and as soon as they arrive, I will start replacing them.

The parts came? Because I also need these hinges and I don't know where to order.

I ordered to Switzerland and the world never reached it. I come back on 01/12 and I hope that they will be waiting in my mailbox. Sorry for the lack of Polish characters. Greetings.

Hi,
a little update on my part. I still haven't received a part from Zandparts. Today I got a message that soon they will send a bill of lading .. That's why I do not recommend it. Unless someone does not care about time and 2-4 months of waiting is not a problem - but this is still to be confirmed after delivery.
From what I saw, these hinges are also available on north.pl, but somehow 2x more expensive.

Greetings.

I'm waiting too, I ordered a week ago somehow.
North orders from zandparts

I wonder if they ordered a few. If so, you might get baked

After a few nervous emails from Zandparts. Suddenly, after a few days, I got a series of e-mails about the invoice / bill, information about the future shipment and another from the outside about the shipping number. In 2-3 days, the letter (without much protection) got from Sweden to Switzerland.

Everything fit and the exchange itself took 20 minutes. Laptop closes like new ..but we had to wait almost 3 months for the parts.

Greetings.

Hinges available immediately on Allegro in the PCALL offer https://allegro.pl/oferta/zawiasy-asus-ux360c-ux360ca-lewy-prawy-10545726010

Yes, only this price ...

Hello again
after replacing the left hinge, I enjoyed a well-working laptop for 2 years. Now is the time for the right hinge, which broke when connected to the monitor housing.
The hinge appears to be "locked", it cannot be moved left or right.
I am looking for a solution to this problem, because Zandpart has just canceled my order (which in fact was supposed to be carried out at the turn of April / May), from the accessoires-asus.com website I am not going to order the same twice as expensive (hinge 39E and shipment to PL 29E) . The upper element can be glued with something because it is metal, but how to activate a blocked hinge? some grease? WD40? Help!
[/ img]

Update: zandparts sent the hinges for 2.5 ms for the first time and they were cool.
Unfortunately, 2 more orders did not come to fruition, they extended the deadline for several months, then stated that the delivery would not be available and returned the money ...
I also do not recommend buying, because they still sometimes show that they are available.
Overall a tragedy laptop, I have already had 10 clients with the same problem. Hinges only or stimulants from someone else, or aliexpress.
Personally, he no longer accepts this model with a hinge problem due to an accessibility problem.

Hello.
The topic of hinges is still valid because, unfortunately, this laptop has a badly solved hinge. I wanted to share my experiences with ASUS UX 360 hinges because I have already made them three times. The first time I knew nothing about it, I took the laptop to a company that replaced the hinges with new ones. They charged me for about PLN 350 and the hinges were working, but of course after some time it was exactly the same. I decided to disassemble everything myself and it turned out that the new hinges are not needed at all and the existing ones can be started by yourself.
The hinges are designed in such a way that, inter alia, inhibited the movement of the cover. The mini gears inside the housing were almost completely dry (without any grease) causing the gears and brake to seize up. If the resistance increases sufficiently high, the connection of the bright element of the hinges (probably galvanized) with the pivot pin, which is inserted into the hole, is released. The hinge stops working. I suspect that this is a kind of protection against the complete breakage of the laptop. Perhaps this connection is too delicate.
Such a hinge can be easily improved. I omit the dismantling of the laptop itself because it has already been described, although it does not have to peel off the tape or any wires. I placed the keyboard at an angle to ensure access to the screws that hold the hinges.
After removing the hinges, two screws are unscrewed from the face of the mini gear and the plastic housing slides off. Then you can loosen the two nuts (do not unscrew it completely because there will be a problem with assembly), put a drop of oil on it and try to start the gear. The entire hinge can be rinsed in gasoline if it is particularly dirty. After "starting" the gear to the bright element of the hinges, the connection of which was broken earlier, the free hinge pin is glued to the epidian. Of course, I do not have to write about the rules of gluing, degreasing, matting the surface, etc. I personally glued it with poxipol.
The most important thing when gluing is to lay the elements glued flat. Both the dark element of the hinges, the mini gear housing and the glued bright element should be placed flat, in planes parallel to each other. After the glue has set (for poxipol it is a dozen or so minutes), you can start adjusting the brake. The two nuts should now be gently tightened until, taking the two elements of the hinge (light and dark), you will be able to move your fingers with difficulty. Unfortunately, if the braking is incorrectly adjusted, the cover may fall off or move too heavily. Then you have to do a correction. It is good to coat the inside of the gear with a drop of oil or grease that will not leak out.
Buying new hinges is pointless (unless they are broken) because then we install an identical element with the same defect.
A few months will pass and the problem returns.
Good luck

Additional explanation.
The mechanism of this damage is as follows. The hinge, and strictly its gear, becomes blurred with time, it works harder and harder, but the user does not feel it well due to the large arm when opening the cover. At high loads, the connection of the "light" element with the hinge pin is broken and then the screen begins to open more easily and falls down because it is only braked by the second, still good hinge. In this situation, the screen can be tilted, but only by about 180 degrees and usually it is skewed to the housing. The hinges in this condition can be repaired using the method described above and then there is no need to buy new ones. When opening a little more than 180 degrees, the tilt screen locks and you cannot turn it further. If someone does not notice this defect and wants to forcefully and forcefully rotate the screen 360 degrees into the tablet position, then it breaks the hinges and damages the laptop casing.

kartok wrote:

Hello.
The topic of hinges is still valid because, unfortunately, this laptop has a badly solved hinge. I wanted to share my experiences with ASUS UX 360 hinges because I have already made them three times. The first time I knew nothing about it, I took the laptop to a company that replaced the hinges with new ones. They charged me for about PLN 350 and the hinges were working, but of course after some time it was exactly the same. I decided to disassemble everything myself and it turned out that the new hinges are not needed at all and the existing ones can be started by yourself.
The hinges are designed in such a way that, inhibited the movement of the cover. The mini gears inside the housing were almost completely dry (without any grease) causing the gears and brake to seize up. If the resistance increases sufficiently high, the connection of the bright element of the hinges (probably galvanized) with the pivot pin, which is inserted into the hole, is released. The hinge stops working. I suspect that this is a kind of protection against the complete breakage of the laptop. Perhaps this connection is too delicate.
Such a hinge can be easily improved. I omit the dismantling of the laptop itself because it has already been described, although it does not have to peel off the tape or any wires. I placed the keyboard at an angle to ensure access to the screws that hold the hinges.
After removing the hinges, two screws are unscrewed from the face of the mini gear and the plastic housing slides off. Then you can loosen the two nuts (do not unscrew it completely because there will be a problem with assembly), put a drop of oil on it and try to start the gear. The entire hinge can be rinsed in gasoline if it is particularly dirty. After "starting" the gear to the bright element of the hinges, the connection of which was broken earlier, the free hinge pin is glued to the epidian. Of course, I don't have to write about the rules of gluing, degreasing, matting the surface, etc. I personally glued it with poxipol.
The most important thing when gluing is to lay the elements glued flat. Both the dark element of the hinges, the mini gear housing and the glued bright element should be placed flat, in planes parallel to each other. After the glue has set (for poxipol it is a dozen or so minutes), you can start adjusting the brake. The two nuts should now be gently tightened until, taking the two elements of the hinge (light and dark), you will be able to move your fingers with difficulty. Unfortunately, if the braking is incorrectly adjusted, the cover may fall off or move too heavily. Then you have to do a correction. It is good to coat the inside of the gear with a drop of oil or grease that will not leak out.
Buying new hinges is pointless because then we install an identical element with the same defect.
A few months will pass and the problem returns.
Good luck

But we're talking about broken hinges here, not just hard-working hinges I have already replaced the hinges in this model 4x (completely broken), but after 5 it turned out that the production of hinges has collapsed and they are no longer available. You are lucky that you have not broken, because you probably would not get new ones

Of course it doesn't cover all cases, but the vast majority is what I have described.
It is difficult to write an encyclopedia on a given topic. If the hinge locks and the protection does not release, then the laptop casing breaks.
Sorry I didn't cover your hinge cases

kartok wrote:

Of course it doesn't cover all cases, but the vast majority is what I have described.
It is difficult to write an encyclopedia on a given topic. If the hinge locks and the protection does not release, then the laptop casing breaks.
Sorry I didn't cover your hinge cases

No matter, it was a topic about general damage, I thought you wrote back in the topic where we were looking for new ones because the old ones were broken In any case, this laptop is a garbage can, it does not even accept them when they come broken, because the parts are not available.