FAQ
TL;DR: Motion detection overlays can vanish; "after 2–3 days it stopped working" was reported. This FAQ shows thread‑backed fixes to stabilize settings. [Elektroda, lopr_pol, post #21359658]
Why it matters: If you use mixed HiLook/Hikvision gear and see disappearing grids or lost schedules, these steps help you restore reliable motion events.
Quick Facts
- NVR in thread: HiLook NVR‑8CH‑5MP (8 channels, up to 5 MP). [Elektroda, tomek7040, post #21359575]
- Mixing HiLook and Hikvision series affects functionality. [Elektroda, sosarek, post #21360525]
- Cameras here are powered via PoE from a Hikvision switch. [Elektroda, tomek7040, post #21360589]
- Advised: disable auto update checks and auto time sync per camera when stabilizing. [Elektroda, sosarek, post #21360600]
- Keep Hik‑Connect enabled on the DVR; disable it on the cameras. [Elektroda, gkwiatkowski, post #21360742]
Why does my motion detection grid disappear in preview, but motion alerts still trigger?
The grid is a preview overlay, not the detection engine. Users noted the grid disappearing while motion alerts still triggered normally. Treat it as a UI issue, not a lost configuration. Walk through a zone and confirm events or alerts. If events fire, your detection remains active. [Elektroda, tomek7040, post #21403982]
How do I disable Hik‑Connect on cameras and keep remote access via the DVR?
Use DVR P2P only. "Disable Hikconnect on the cameras. Leave Hikconnect enabled on the DVR." Then use the NVR for remote access via HiLook/Hik‑Connect apps. How‑To:
- Log into each camera’s web interface.
- Disable Hik‑Connect/P2P service and save.
- Ensure Hik‑Connect remains enabled on the NVR. [Elektroda, gkwiatkowski, post #21360742]
Should I configure motion detection on the NVR instead of the cameras?
In mixed setups, disable detection on the cameras and set it in the DVR to compare stability. The thread suggests testing this change directly. If DVR‑side detection holds, keep camera detection off. Re‑enable per‑camera detection only if needed. [Elektroda, sosarek, post #21360643]
My DS‑2CD2087G2‑LU shows error 0xffffffff when saving OSD text. What fixes it?
This error indicates a firmware or save failure. Check for a software/firmware update for that camera and apply it. Reboot and try saving the OSD again. If it persists, document steps and firmware for support escalation. [Elektroda, gkwiatkowski, post #21359827]
Does mixing HiLook and Hikvision camera series affect motion features?
Yes. "You are mixing product series which also affects functionality." Expect mismatches in available events, overlays, or analytics. Standardize models where possible, or centralize event logic on the DVR. This reduces feature drift across devices. [Elektroda, sosarek, post #21360525]
Which time and region settings should I verify?
Confirm each camera’s time zone, regional setting, and time are consistent with the NVR. The thread asks to validate these before other steps. Misaligned clocks can break schedules and confuse playback markers. Set them identically across devices. Disable auto sync while testing. [Elektroda, sosarek, post #21360600]
How do I turn off auto updates and auto time sync per camera?
Turn off automatic update checks and automatic time synchronization during troubleshooting. Save changes and reboot each camera. Re‑enable only after confirming stability. How‑To:
- Log into the camera’s web UI.
- Disable auto update check and auto time sync.
- Save and reboot. [Elektroda, sosarek, post #21360600]
Can I still view cameras remotely after disabling Hik‑Connect on cameras?
Yes. Keep Hik‑Connect enabled on the DVR only. You will still view all cameras through the NVR remotely. This avoids duplicated P2P paths and centralizes control. [Elektroda, gkwiatkowski, post #21360742]
What models and counts were in the reported setup?
One HiLook NVR‑8CH‑5MP and a Hikvision switch. Cameras: three HiLook IPC‑B180HA‑LUF/SL, one Hikvision DS‑2CD1043G2‑LIU, one DS‑2CD2087G2‑LU, and one PTZ‑N2C400M‑DE. That is a six‑camera, mixed‑series stack. [Elektroda, tomek7040, post #21359575]
I thought detection failed, but only the grid disappeared. How can I sanity‑check detection?
Walk through a masked area and watch for alerts or event markers in the NVR. The OP confirmed detection still worked despite the missing grid. If events trigger correctly, keep your configuration and proceed with stabilization steps. [Elektroda, tomek7040, post #21403982]
Can I return the gear if settings keep resetting?
If purchased online, "you only have 14 days to return." For local shop purchases, use warranty or RMA channels instead. Consider this route if firmware updates and configuration changes do not help. [Elektroda, gkwiatkowski, post #21359751]
How do I access each camera from a browser to change settings?
Use each camera’s web interface for direct changes. "Log in to each camera from the browser and disable updates there, also access via Hik‑Connect." Apply changes, save, and reboot. Repeat per camera for consistent behavior. [Elektroda, sosarek, post #21360637]
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