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[Solved] Computer Shuts Down During Games: i5 650, ASRock H55M-LE, GTX 960, Fans Not Spinning Issue

aragox078 38772 13
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  • #1 17920998
    aragox078
    Level 6  
    Hello, I have been having a very strange problem lately. When playing, for example, Assasin's Creed Unity, it happens that the computer is turned off during the game. Also, recently starting the computer with the open part of the housing, I noticed that the fans of the graphics card do not spin, they are standing in place (while on the desktop). I set the RPM in MSI Afterburner and thought that with this option I would get rid of the problem. However, it did not help, it continued to reset the computer while playing. Hope someone can help me solve this problem. I also give a screenshot of the temperatures.



    Computer Specs:

    Processor - Intel Core i5 650 3,2GHz
    Motherboard - ASRock H55M-LE
    Graphics card - Palit JetStream GTX 960 2GB
    RAM memory - Patriot DDR3 2x2GB 1333MHz
    Power supply - Modecom Feel 1 600W
    HDD - Seagate Barracuda Green 1TB
    SSD - Patriot Buster 240GB
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  • #2 17921024
    dt1
    Admin of Computers group
    Hello. I would start by checking the power supply - measuring the voltages with and without load. If you do not have such a possibility - it is worth checking on a different power supply - Modecom Feel is not a reliable or recommended design, so if it is not the temperature (which should be checked more carefully under load anyway), then the power supply for me is worth taking first fire.
  • #3 17921036
    aragox078
    Level 6  
    Honestly, I don't have a lot of how to measure the voltage (no instrument), so I will decide to give the computer to a friend. I will let you know what effects after.
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  • #4 17921584
    arturbakus
    Level 9  
    There is such an Everest Program, preferably in the ultimate version.
    When you start the program, you basically have everything on a plate.
    Shows min. card prock temp, fan speed, power supply voltage and other parts. Search, install and check. Maybe it is actually a problem with the power supply or with some part, maybe something is overheating and the computer automatically shuts down so as not to burn out the circuits. Maybe it is because the fans on the card do not rotate, the card heats up and the computer detects it and turns off.

    If you had a second Grafike, you could replace them and see the effects on another card because maybe it's defective.
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  • #6 17921909
    enhanced
    Level 43  
    Check in OCCT the power supply test if it also turns off, or do the remaining tests after 10 minutes.

    There is no need to measure voltages with programs, only temperature.
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  • #7 17922705
    aragox078
    Level 6  
    After 3-4 minutes of testing on OCCT, unfortunately it turned off the computer.
  • #8 17922718
    dt1
    Admin of Computers group
    What test did you take? CPU, GPU or Power Supply test only?
    Have you noticed what temperature the processor has reached? Though on the whole, for the default OCCT settings, at 85 degrees, the test should break.

    The most likely culprit in this case seems to be the power supply - it would be good to have a different one for the test (it is best to borrow a solid and reliable one, if possible). If there is no possibility - at the beginning it is worth organizing a voltmeter and checking the supply voltages (especially 12V, although prophylactically measuring 5V and 3.3V will not hurt either).
  • #9 17922745
    aragox078
    Level 6  
    I was doing the Power Supply test and the CPU reached around 55 degrees. Best of all, I wanted to do the test again at this point and the computer turned off right away (I can make a recording with my phone if necessary)
  • #10 17922749
    dt1
    Admin of Computers group
    Try to do the CPU test yourself (then you are not burdening the graphics).
    Then try the graphics test itself (no CPU load).
  • #11 17922849
    down
    Level 19  
    Clean the computer from dust properly, it helped me.
  • #12 17922852
    aragox078
    Level 6  
    During the CPU test, the temperature was 57 degrees, while during the GPU test, the computer crashed
  • #13 17922990
    dt1
    Admin of Computers group
    Download HWInfo and see what temperatures the graphics reach. The computer shuts down (as if you unplug the cord from the power socket), or hangs (blue screen or freeze) or resets?

    If your computer freezes / resets, download Bluescreenview as well and see if there are any repetitive entries associated with these suspensions.

    If it turns off, it is 90% of the power supply's fault. When the card or power supply hangs, the card is no longer young, but the power supply is nasty, so I would start diagnostics with the power supply.

    https://www.hwinfo.com/files/hwi_605_3730.zip
    https://www.nirsoft.net/utils/blue_screen_view.html
  • #14 18012448
    aragox078
    Level 6  
    I bought new equipment and it is nice. Thank you for all your help! :)

Topic summary

The user experiences unexpected shutdowns of their computer while gaming, specifically during "Assassin's Creed Unity." The issue is suspected to be related to the power supply or overheating, as the graphics card fans do not spin. Various troubleshooting steps are suggested, including checking the power supply voltages, using diagnostic software like Everest and OCCT, and monitoring temperatures with HWInfo. The user reports that the computer shuts down during GPU tests, indicating a likely power supply failure. After extensive troubleshooting, the user ultimately resolves the issue by purchasing new equipment.
Summary generated by the language model.
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