Evobox Lite Multiroom Decoder Blocked: Troubleshoot LAN, WiFi & Main Evobox HD Connections

I have three set-top boxes in CP. One main evobox hd and two multiroom evobox lite. On one decoder there is a message that the decoder has been blocked and to check the LAN WiFi connection with the main decoder. Second same decoder and master decoder work fine. I hung for hours on the hotline, did factory resets, did a hotline reset and told me to wait 3 to 6 hours and then the same. I changed the Wi-Fi router to another one and logged all decoders on it and this one is still blocked and it says that it does not see the main decoder in the network. I replaced the set-top box with a new one at CP and it was ok for a while, the TV was playing, but it did updates itself again and it locked again. Overall, the problem started when the decoder updated itself. The other decoder that works does not update. I have no idea where the cause is anymore. Does anyone have the same problem as what to do?

Cp decoders are generally crap. I have already mentioned three times. And this is a problem for me because I'm in the UK. Its proper functioning probably lies with Polsat. Write an email that your cultures don't work and that you won't pay because you don't have a service available. Bring it to the point, let it check and replace it until it is successful. Update the other two decoders. The main one - maybe there is a reason with the update, it also appeared on the main one at the same time and you are updating only one.

The problem lies in finding the main DECODER in the LAN network - the main DECODER, when added to the LAN network, captures the IP address from the ROUTER, the same additional DECODER, but as I add both, the ROUTER does not see the main DECODER, and so every 28 days over and over again.

The solution is to connect both to one SWITCH - releasing the LAN configuration and resetting both DECODERS. Both decoders run on the latest firmware.
The question is only for men from CP - how long do they intend to tolerate such a situation, because it is much more convenient to find a problem and eliminate it than to answer thousands of calls from frustrated customers.
Authorization should be released after the converter itself, because what if I do not have internet at home?

I have the old 5500, so I put my cards back. I thought it was a direct connection and you don't need internet.

It is a bit different for me - the main one is connected to wi-fi and works, the additional one does not want to connect to the same network via wi-fi. It connects to another network (e.g. a hot spot from a phone) without any problems.

I have the same as above. Did the problem go away and how did you get rid of it?

Maybe the CP gamers forgot that each decoder should have a different MAC and there is a conflict.
Connect to the test over the cable - the "twisted pair" of the property does not cost.
You can still put some AP and see - preferably one that masks the MAC.

Check first if your theory is valid in practice. Each Evobox Lite decoder has a different mac on the wi-fi and LAN interface.

But it's CP. They have a hotline and technical support.

It was the first thing I did. But how much can you listen to the same and bring no positive effect

I have the same problem, the main Evobox hd sees the wi-fi router and the Evobox lite 3 pieces at home do not find the router. Technical support does not contribute anything, resets and they say that when the main one sees, the rest should also. Fortunately, they haven't called hotspot authorization yet, from tele he can see. Anyone solved such a problem?

If anyone is looking for an answer to this problem, I'll give it to you.
When returning to the factory settings of the decoders does not help and you have made five ineffective calls to Customer Service, you should replace the multiroom decoder because it has remembered the old decoder as the mother and will not let you go 😁

The solution to this problem is to write a COMPLAINT. Usually, within 48 hours you get a call that the problem has been magically solved and they ask you to turn on the decoders. And they no longer have to be in the same network... and they don`t have to "see" each other... they work "magically". Of course, this does not solve the cause of the problem. He knows the cause of CP very well. So either replace the decoders until they are finished, or write a complaint,,,

Can you provide details, i.e. whether in writing by post, on the internet or at a Polsat outlet. And what arguments did you use that so miraculously everything started working correctly. I have had this problem since the first day I switched to their platform and it is killing me, I would not recommend Polsat to my worst enemy

The basic question is are all decoders connected to the same router?

I have only one router, everything is connected correctly because a while before it was working on the same cables c+, decoders were checked, reset, set, changed, again restored to factory settings and replaced several times, added a wifi amplifier, etc, etc, but when the wifi signal disappears it disappears, and not every day after 10 pm goes the info bar that in a moment (2 minutes) will be disconnected. I think someone is clearly involved.

Wifi amplifiers ( probably a simple repeater ) get rid of them straight away, they usually create a new subnet and there are problems because of them.
All tuners must be on the same network.

The best way is to do a test in one room connect all tuners to one TV and check how the ones in the multi-room work. If they work properly and when moved to another location then the network is to blame.

As above. All decoders must be on the same network. Here is the problem.

It is clear that there is a problem, only whether the user has any idea that he is creating it himself.
For some, connecting a repeater or other connection via another router to the network is always the same network. Usually it is not the same network, but a different subnet because the user has no idea how to configure it correctly.

Phew. I will write again because I see that you do not get everything is in one network. The amplifier was added because the problem already existed. Now it helps only the main decoder from the power and on the second one the reception returns. At least I do not have to enter the network password each time. BUT THIS DOES NOT SOLVE THE PROBLEM WHICH IS FROM THE VERY FIRST CONNECTION TO ONE NETWORK, WITHOUT AMPLIFIER, THE SAME.

Specifically, state the models of the network devices you have installed.
What IP address does the main decoder have, and what IP address does the decoder with which there is a problem have?
Do both decoders connect to the same wifi network with the same name?

main decoder EVOBOX PVR AND multiroom EVOBOX LITE both decoders connect to the same network with the same name .
I cannot find the decoder IP in the menu.

You can read the IP address in the menu Settings => Diagnostics => Network connection status => IP address
The problem is that one of the network devices is blocking network messages sent by the main decoder therefore it is not detected by the secondary decoder.
Maybe in the wifi configuration the option of isolation between devices connected to the access point is enabled.

EVOBOX LITE (MULTIROOM) 192.168.0.24
PRV MAIN 192.168.0.3

What model of router and wifi amplifier do you have ?
Check in menu Settings => Diagnostics => Network connection status
How is the wifi signal strength shown in % and (dBm)on the Evobox PVR decoder and on the Evobox Lite ?
I ask again about the model of router you are using and the wifi signal amplifier ?

The router is a D-LINK DIR-825 and the amplifier is some Chinese thing called MI.


Added after 2 [minutes]:


Signal strength usually 90%, sometimes 80% on both.


Signal strength usually 90%, sometimes 80% on both.

Swap the Evobox Lite decoders in place and see if the problem transfers with the decoder.

Ok I'll try it, I thought about it , we'll see.

And knock out that repeater, usually the repeater creates a subnet. Even if the repeater supports DHCP of the router there can also be problems with reception, @netTv wrote about it.

For the test it's best to connect both tuners directly via LAN cable (internet is not needed) , you can also use internet to connect both tuners via cables to the switch. In such configurations, there is usually a 100% certainty of proper multi-room operation.

@myszka2007
The solution to the problem, which 99% of the time results, is in the router in the DHCP LAN section, give each decoder a static IP.