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The computer ran into a problem and should restart it over and over again.

Allicjaa13 47997 8
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  • #1 18198346
    Allicjaa13
    Level 6  
    Posts: 4
    Rate: 34
    Hello, I have a problem with my Windows 10 computer - a message like in the picture appears
    The computer ran into a problem and should restart it over and over again.
    and nothing else happens. The computer turns on and off all the time, I can't do anything. I am asking for some advice
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  • #2 18198361
    viayner
    Level 43  
    Posts: 10551
    Help: 1557
    Rate: 2004
    Hello,
    probably on the bald on the disk, turn on the SMART disk:
    - connect to another computer and read
    - boot from Linux live
    Why did the problem suddenly arise? unusual system shutdown? updates?
    best regards
  • #3 18198407
    Allicjaa13
    Level 6  
    Posts: 4
    Rate: 34
    It happened when the Fortnite game was launched but my daughter has been playing it for half a year and it never happened yesterday she started the game and something like that popped up so I don't know ? I don't know computers I have no idea what to do thanks for the answers
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  • #4 18199142
    viayner
    Level 43  
    Posts: 10551
    Help: 1557
    Rate: 2004
    Hello,
    These could be symptoms of a bad disk, for example bad sectors, but it would be a good idea to investigate, maybe ask someone who has this concept not to damage more.
    How old is your computer? how long used, maybe you know something about its parameters?
    best regards
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  • #5 18199168
    palmus
    Level 34  
    Posts: 3932
    Help: 232
    Rate: 734
    Windows installation CD and "repair system" option?
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  • #7 18199455
    palmus
    Level 34  
    Posts: 3932
    Help: 232
    Rate: 734
    And it is known that the disk has failed 100%?
  • #8 18199480
    viayner
    Level 43  
    Posts: 10551
    Help: 1557
    Rate: 2004
    Hello,
    palmus wrote:
    And it is known that the disk has failed 100%?

    but it is not known 100% that he did not do it, so there is a risk.
    Everything indicates that the disk has lost something, but why we are trying to find out.
    best regards
  • #9 18200083
    Robert B
    Level 43  
    Posts: 22594
    Help: 2027
    Rate: 1412
    That's it.
    The service technician first checks the hardware and then starts repairing the software. Never the other way around.
    And it would be good for everyone to absorb it.
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Topic summary

✨ The user is experiencing a continuous restart issue with their Windows 10 computer, triggered after launching the Fortnite game. Responses suggest potential causes such as a failing hard disk, indicated by symptoms like bad sectors. Recommendations include checking the disk's SMART status, using a Windows installation CD for system repair, and consulting a technician to assess hardware before software repairs. The discussion emphasizes the importance of diagnosing hardware issues first to avoid further damage.
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