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Vorwerk Thermomix TM5: Addressing Cook-Key Functionality Issues - User Experiences

jubiler 38115 14
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 18582596
    jubiler
    Level 11  
    I have the following problem with my Thermomix TM5:



    Has anyone encountered something similar?
    Does anyone know a solution to this Cook-Key problem?
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  • #2 18582611
    humbel
    Level 27  
    Have you tried restoring the thermomix to factory settings?

    Before purchasing Cook-Key, did you have any additional book "buttons"?
    If so, check if they cause the same problem.
    If not, the problem is with the Cook-Key.
    It`s best to return it under warranty if you still have one, there`s probably nothing you can do about it.
    Well, unless factory reset helps.
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  • #3 18582667
    jubiler
    Level 11  
    I did a factory reset but it did nothing.
    I had the Cook-Key right away and I didn't hear about any "buttons" unfortunately.
  • #4 18627059
    admax71
    Level 1  
    I have exactly the same problem with cook-key. Restarting TM5 did not help.
    I have two regular recipe tablets and they work fine, so the cook-key is definitely to blame.
    Have you found out what causes this behavior?
  • #5 18627190
    jubiler
    Level 11  
    Not yet. I`ll take it to the service center, but I won`t be able to do it myself.
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  • #6 18670955
    manjek1
    Level 10  
    I have the same problem today, what could be the reason? It`s no coincidence that something like this happens to multiple users at the same time.
  • #7 18670997
    jubiler
    Level 11  
    I`m 99% sure this problem occurs after enabling updates.
    I`ve had such a problem before and the service said it was either "cleaning" the jug or the motherboard was damaged. Fortunately, they cleaned it for PLN 100 and it worked... until the next update, I guess.
  • #8 18671061
    manjek1
    Level 10  
    Well, after updating the software, but now it doesn`t read the key at all, the device rejects it, so it can`t clean it yourself.
  • #9 18671067
    jubiler
    Level 11  
    Either way, it probably won`t be possible without the service.

    I have now spoken to the service center in Krakow and the nice lady insists that the power supply or motherboard is to blame. It`s a bit strange, because you can cook normally, but without using this crap (COOK-KEY).
  • #10 18678995
    Bombelek2020
    Level 2  
    Two days ago, there was an update in this video from above, and I see that there is a solution.
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  • #11 18680262
    Bombelek2020
    Level 2  
    Well, I found a solution to this problem that does not require disassembling the equipment, I hope it is universal. After disconnecting the key, I went to the recently cooked menu. I clicked on the name of one of the recipes. Then the device displayed the command to connect the key. After connecting the dongle, everything works fine: the network search was successful. Then, when I click on the sync symbol, it takes a little longer than normal, but successfully. The newly added recipe and others open correctly.
  • #12 19312139
    marekjak
    Level 10  
    Has anyone had a problem with the NETWORK CONFIGURATION icon missing?
    For me it doesn`t display, it doesn`t read the cook-key, it doesn`t read the ABC media. I can`t connect to Wi-Fi.
  • #13 19618886
    TomitO
    Level 11  
    It's the same for me, error C513.
    Has anyone managed to do anything about it?
  • #14 19619069
    suhotnik
    Level 14  
    I managed it myself. I updated and reset several times. Finally, I took the Thermomix next to the router and it worked straight away. I think the Wi-Fi signal was too weak before.
    It`s been working ever since :)
  • #15 19624116
    FilippoPittarello
    Level 1  
    I solved the problem with the Cook-Key that was preventing boot-up.

    It was only necessary to disassemble the front panel (12 screws with T15 head) and clean with a spray for electrical contacts (WD40 Specialist Contact Cleaner) the connectors that connect the screen and the one attached to the motherboard.

    Harder said than done.
    While I was at it, I also sprayed the potentiometer.
    Cook-Key problem solved and the potentiometer runs without skipping any more numbers.
    I've read that this procedure (10 minutes and 10€ for the spray) often solves also the problems of the scale (in this case you must also spray the contacts that receive those of the mug).
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Topic summary

The discussion revolves around issues with the Cook-Key functionality on the Vorwerk Thermomix TM5. Users report problems such as the device not recognizing the Cook-Key, missing network configuration icons, and error codes like C513. Suggested solutions include performing a factory reset, checking for software updates, and ensuring a strong Wi-Fi signal. Some users have successfully resolved issues by cleaning internal connectors or taking the device to a service center. A workaround was also shared, where disconnecting the Cook-Key and accessing the recently cooked menu allowed for successful reconnection. Overall, the consensus indicates that the Cook-Key may be the source of the problems, with various troubleshooting steps discussed.
Summary generated by the language model.
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