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T-Mobile optical fiber - opinions

owsiaklg 60195 36
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Is it worth switching from Orange 1 Gb/s to T-Mobile 900 Mb/s fiber to save about PLN 550, and should I pay for the premium modem?

If Orange already works well for you, many users say not to change just for the discount, because T-Mobile may be better in some routes but can also bring its own issues depending on the line and routing [#19266551] Wired speeds are generally reported as close to the offer, with users seeing about 270–298 Mb/s on 300 Mb/s, and around 860 Mb/s or more on 900/300 [#19271656][#19474091][#20666392] The standard modem has weak Wi‑Fi range, so for higher speeds or a larger flat/house the premium modem is the safer choice, and some people even got it by complaint without paying extra [#19271656][#19271712] Be aware that T-Mobile often gives a private IP, which means closed NAT; a public IP may be possible after a complaint and can matter for consoles and some gaming [#19474091][#19474095][#20601819] Routing is generally described as good in Poland and often abroad, but there were also reports of bad links via Level3/Deutsche Telekom/Vienna causing high latency and packet loss to some western servers [#19268368][#19461527]
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  • #31 20804335
    IC_Current
    Network and Internet specialist  
    Posts: 9093
    Help: 1493
    Rate: 2491
    @boruwadinho10
    Badly wired, poor quality, damaged etc wires from router to host. Possibly dirty, bent, stressed contacts in the NIC. Alternatively, the NIC in the router or host is failing. All symptoms indicate that the link is not setting up at 1000Mbps but at 100Mbps.
    Helpful post? Buy me a coffee.
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  • #32 20804923
    KOCUREK1970
    Network and Internet specialist  
    Posts: 35138
    Help: 3786
    Rate: 5326
    boruwadinho10 wrote:
    I've been bothering them for over a year to fix it for me, and they say everything is fine. No technician has been sent to check, and I don't know what to do. Does anyone have any ideas perhaps?
    I don't know, maybe write a telecom complaint?
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  • #33 21836484
    lmira
    Level 2  
    Posts: 3
    For me, T-Mobile is the worst company when it comes to internet. Since November, that is since signing the contract, problems with the internet. Several times during the day no internet access. After a phone call to the helpline, of course the problem is not with them, but with me. Do a pin test or disconnect all devices and the internet comes back. How many times in a day can you do this? No interest to resolve the problem.
    I definitely do not recommend this company if you want stress free internet.
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  • #34 21836632
    78db78
    Level 43  
    Posts: 10338
    Help: 1774
    Rate: 3172
    lmira wrote:
    For me T-Mobile is the worst company,

    In most cases Tmobile does not own the fibre, at my place after the Inea network I have Tmobile already 3 years and there was no net in total with 2 times at night some technical work and yes it works.
  • #35 21836648
    lmira
    Level 2  
    Posts: 3
    I unfortunately experience the lack of internet every day
    I call almost every day and they ask to do a pin test 🙈
    I regret very much that I signed a contract with them.
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  • #36 21836654
    KOCUREK1970
    Network and Internet specialist  
    Posts: 35138
    Help: 3786
    Rate: 5326
    @lmira
    Every day it is possible to call the family.
    Complain in writing, point out the problem there, demand compensation and redress, terminate the contract due to the operator and go to another.
  • #37 21836681
    lmira
    Level 2  
    Posts: 3
    And so I did . I am waiting for a reply from them
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Topic summary

✨ The discussion revolves around user experiences with T-Mobile's optical fiber internet service compared to Orange. Users express mixed opinions on T-Mobile's routing quality, with some noting better performance than Orange, while others report issues with latency and packet loss, particularly related to connections with Level3 and Deutsche Telekom. Concerns about Wi-Fi coverage and router performance are prevalent, with recommendations to opt for premium routers due to poor range from standard models. Users also discuss the implications of private versus public IP addresses, NAT issues affecting gaming performance, and the potential for complaints to secure better equipment. Overall, while some users report satisfactory speeds and service, others highlight ongoing connectivity issues and dissatisfaction with customer support.
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FAQ

TL;DR: Users see up to 900 Mb/s wired and 860 Mb/s Wi-Fi, yet some report 90 Mb/s after upgrades; “T-Mobile has better routing in Poland” [Elektroda, floriders300, post #19266551] Pricing is ~PLN 550 cheaper than Orange for 24 months. Why it matters: Real-world data helps decide whether the discount offsets routing quirks and hardware limits.

Quick Facts

• Promo price: PLN 0 until 31 Dec 2021, then PLN 70–90 / mo depending on region [Elektroda, owsiaklg, post #19260029] • Peak LAN speed on 900/300 plan: 930–950 Mb/s down, 310 Mb/s up [Elektroda, bbartek93, post #19461527] • Typical Wi-Fi speed with Premium router: 450–500 Mb/s one room away [Elektroda, owsiaklg, post #19474091] • Ping to Frankfurt: 18–25 ms; Warsaw 25–30 ms [Elektroda, D3X7R0U5, post #20666392] • Private CG-NAT IP is default; one-time public IP possible via complaint, free so far [Elektroda, bbartek93, post #19474095]

Can I swap the Standard router for Premium at no cost?

Yes. File a service complaint citing Wi-Fi instability; Support has exchanged units without fees [Elektroda, bbartek93, post #19271712]

3-Step: How to request a free Premium router?

  1. Run speed or coverage tests and save screenshots.
  2. Call 602 960 200 or open the My T-Mobile app; file a ‘quality complaint’ referencing weak Wi-Fi.
  3. Schedule courier swap; return the Standard unit on delivery [Elektroda, bbartek93, post #19271712]

Can I use my own router or only an ONT from T-Mobile?

Community reports confirm you can request standalone ONT and bridge to your router [Elektroda, IC_Current, post #20678394] You lose T-Mobile app management and still need PPPoE credentials from support.

How do I lodge a formal complaint about speed or routing?

Write to reklamacje@t-mobile.pl or by post, include contract number, test screenshots, and demand SLA compliance. T-Mobile must reply within 30 days under Polish Telecom Law [UKE, 2022].
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