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Black Screen, Sound Only: Cyfrowy Polsat Go App Screen Transmission to Toshiba TV

Santec 61383 14
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 19287597
    Santec
    Level 2  
    Hello.
    I have a problem with the Cyfrowy Polsat go application, namely that when I transmit the screen from the phone to the Toshiba TV, the TV screen shows a black screen with sound. The thing takes place only on the Cyfrowy Polsat Go application. For example, Netflix screencasting works flawlessly.
    Any ideas?
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  • #2 19289229
    artbi881
    Level 30  
    Then you have something wrong with the Cyfrowy Polsat Go application.
  • #3 19289601
    Santec
    Level 2  
    The app was updated when that didn't work reinstalled again to no avail. Phone for Android 10 Realme 7 and Huawei p30 pro. So maybe another reason?
  • #4 19291366
    artbi881
    Level 30  
    Once on some xxx I read what an update is - fixing old bugs and making new ones.
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  • #5 19291457
    Santec
    Level 2  
    So it looks like I have to wait for the next update ?
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  • #6 19291486
    artbi881
    Level 30  
    Let me know how it goes and the application will work.
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  • #7 19291801
    Santec
    Level 2  
    If anything changes, I will of course let you know. But I doubt it will happen anytime soon...
  • #8 19868519
    mciborowski88
    Level 1  
    I'm in the same situation. Toshiba TV.
    There is no sound on Xiaomi 11t, so the whole screen mirroring works. Even when I download the bottom bar in the cp app, it displays it.

    On the other hand, on the Galaxy s7, the connection crashes when trying to start a movie.

    On the channel plus app, the same. Google must have screwed something up.
  • #9 19902640
    sylwiakrzesniak
    Level 1  
    It's the player's settings fault. You have to go to the settings and there is the option "video decoding by my device" or somehow you should turn it off if it is turned on, or turn it on ... I don't remember, maybe turn it off .... After that, the problem should disappear
  • #10 19908366
    Czekolada160
    Level 1  
    Hello,
    Does anyone know how to solve the problem?
    I do not use the application, but I have the same problem when using the Polsat Go website - the phone connects to the TV and displays everything except the image of the series, you can also hear the sound, ads are shown, and then the image disappears. I've never had this problem with any other site before.
  • #11 20009701
    borg18
    Level 12  
    I have the same problem.. Has anyone managed to solve it?
  • #12 20114935
    bolotcz
    Level 1  
    1. Developer options or in the settings in the search manually type "wireless" and the wireless screen will pop up.

    2. Wireless screen certification. Turn on.

    3. Settings -> connection and sharing -> wireless display

    4. We activate the wireless screen and now the hidden certification options will be active.

    5. "Operating Channel" change the channel from automatic to "1"

    It should also work on Realme phones.
  • #13 20440806
    marcinmasiak84
    Level 1  
    I have the same Realme GT2 Pro phone and Toshiba TV, but neither Disney nor HBO nor WoW works, no picture anywhere.
    I went into developer options, ticked show certification options, but I can't find it anywhere on Realme GT2 Pro
  • #14 20453794
    JaidulMia
    Level 1  

    One solution to try is to use a different method to stream the content from your phone to the TV, such as using a Chromecast or an HDMI cable. This may provide a more stable connection and bypass any compatibility issues between the app and the TV.

    Alternatively, you could reach out to the customer support team for Cyfrowy Polsat Go and/or Toshiba to see if they have any suggestions or updates that may resolve the issue. They may be able to provide more specific troubleshooting steps or software updates to help resolve the issue.

    It's also possible that the issue may be related to the specific model of the Toshiba TV, so checking for any known compatibility issues or updates may also be helpful.
  • #15 21535504
    boskiogier0
    Level 2  
    Hello. I have a solution to the black screen in Mozilla Firefox. Through this browser, if you turn on Cyfra or Netflix or whatever, and from your phone give projection or screen sharing etc, then in addition to the sound the picture will also be there. Regards

Topic summary

The discussion revolves around issues with the Cyfrowy Polsat Go app, where users experience a black screen with sound when casting from their phones to Toshiba TVs. While other apps like Netflix function correctly, the problem persists specifically with Cyfrowy Polsat Go. Users have attempted reinstalling the app and updating their devices (Realme 7, Huawei P30 Pro, Xiaomi 11T, Galaxy S7) without success. Suggestions include checking video decoding settings, enabling wireless screen certification, and changing operating channels. Some users recommend alternative streaming methods like Chromecast or HDMI to bypass compatibility issues. There is a consensus that the problem may be linked to the app itself or specific TV models, and users are encouraged to contact customer support for further assistance.
Summary generated by the language model.
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