T-Mobile 300/30 Optical Fiber Connection Issues: Elevated Ping & Packet Loss via Level3 (15hrs/day)

I'm creating a topic as a kind of warning, but I don't know what to do anymore. I have a T-Mobile 300/30 optical fiber.

The problem has been present for over 3 months and nothing is being done about it. Elevated ping (and often packet loss) occurs on the reverse path through Level3, where T-Mobile apparently has a problem. Ping is elevated from 10 am to 1 am, so for 15 hours a day. I will add that on this recording I tested in the afternoon, in the evening the pings are even worse and there is packet loss. I don't know what to do with this con, because it's an open mockery of the client. I know from trusted sources that they know about the problem, but as I wrote, nothing has been done in this matter for over 3 months. It's just as bad or even getting worse month by month. If they wanted to fix this problem, I think that more than 3 months is enough time, but as you can see, they don't really want to. Many games are unplayable, and PUBG Mobile is one of them. Some services run slower. Quite a lot of routes go through the interface with Level3 and I consider the problem to be serious, but T-Mobile seems to think otherwise. I was disappointed with this network and I will not renew my contract with them. Mocking and spitting in the customer's face. However, that's not all, because T-Mobile also has problems with the Cogentco network. In a word - crap. The T-Mobile network is totally broken and no one is doing anything about it. The speeds are also different, for many servers the speed can be cut 300 times to 1Mbps. Steam often downloads at 200Kbps or less, even after switching to another server.

I would send a link to a video where I show how the case with pings looks like, but it must pass 24 hours from account registration. I'll edit tomorrow or write another post with a link to the video.

Of course, there have been all sorts of problems before, but now it's become a real pain in the ass. Well, if someone thinks of this internet as something cool for low ping games, well, you will be disappointed. I went to TM from Orange because I thought it would be better, and here it's all rain under the gutter...

I also apologize if the wrong section, I did not find a forum about fiber optics, so I put it in the topic with internet connections. I don't know why I couldn't select the section with general internet problems.

Domin922 wrote:

I don't know what to do with this con, because it's an open mockery of the client

How is what? If you're sure it's the operator's fault, report the problem. Do tests with this page only perform them under the conditions of a certified test (everything is described there), attach the results to the complaint. Just do a few or a dozen tests on different days and times of the day.

Do you know how many times I've reported problems? I stopped counting. I have also advertised twice before when there were other issues. They don't make any of it. And as for the test, you probably didn't read the whole topic and what exactly the problem is. In addition, the certified one will always have maximum speed and low ping, because the closest and best server for a given operator is tested. The fact that T-Mobile gives body when it comes to download speeds from Steam and others is something else and the certified test will not show it. It also won't show significantly elevated ping and packet loss when data passes through the Level3 pin.

It was the same with Orange when Telia was down in the evenings and everyone had 100 ping and packet loss if something went through Telia, and the certified test showed full speed and 3 ping because the test was inside the Orange network.

A stupid example, but it's like there is a war going on all over the world and someone would go outside the house, see that nothing is happening and say that there is no war because he can't see anything happening. The same with certified tests. They are worth nothing.

Only in the evening I will be able to post a link to the video, so you can just write on yt ''T-Mobile Polska fiber optic ping problem'', my channel is Domin T and there I showed how the ping thing looks like live.

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Because these tests are for a completely different purpose. They are to verify the operator's link to the consumer for compliance with the provisions of the contract. That is, to put it a little simplified, the link on the route operator's server --> client modem.

Therefore, in my case, such tests are worthless.

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What you are writing about is probably the problem of backbone connections, which are the result of such and not other inter-operator agreements. On which contracts your operator may have a similar influence to your influence on them, i.e. sometimes none.

In this case, it is T-Mobile who buys the contact with Level3, along with the size of the throat and transfers. The contact is clearly clogged, since the problem begins before noon and lasts on average until 1 am. It is T-Mobile who decides whether they will have an agreement with Level3, with Telia, with GTT or others. No one is forcing them to connect to a specific Tier 1 network. Other providers have no problems with Level3, because it is not Level3 that is to blame, but T-Mobile, because they bought too small a throat. The same with the Cogentco network, only there are even bigger balls, because when something goes through Cogentco, the speed drops to 1Mbps, packet loss is at the level of 20% (sic!). Here, too, Cogentco is not to blame, because it is an elegant Tier 1 network, the contact between T-Mobile and Cogentco, which is almost dead, is to blame.

As for Level3, I'm not talking about a 10 or 20 ping higher, because I wouldn't even bother the guitar with it. However, these are three-digit numbers, instead of e.g. 25 ms, it is 130 ms. Added to this is packet loss (small, but still) in the evening at the highest load.

Even hated by many Orange (also by me, I ran away from them to T-Mobile but as you can see I got even worse) there are not as many problems with operator contacts as T-Mobile, and I will add that Orange has 10x more customers in Poland than T-Mobile, and yet T-Mobile does not make even more than the orange ones.

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Another thing is that ping or jitter is typically not specified in contracts, so it's something you can't fight, because the matter is purely discretionary.

I agree, and that's why I created this topic. To show what the situation looks like, and T-Mobile is totally freaked out about what's going on in their network. Because in total ping can be 500 everywhere and so little will be done about it.

But that's not all. Somehow from December/January they changed the routing and IP to internal. Previously, on the previous routing, they had massive problems with Ams-ix, i.e. the Dutch ix. It wouldn't be a problem if it wasn't for the fact that about 50% of routes to Europe went through the Netherlands via the broken contact point with Ams-ix. Effect? In many games, high ping and lag, also the services to which it went through Ams-ix were slower. I advertised but to no avail. The problem lasted for over half a year, until just 5 months ago they changed the routing. Effect? Since February, the problem at the junction with Level3, which continues to this day and which is happening with 30% of routes around the world. In addition, a catastrophic problem with Cogentco and in addition, something wrong with the contacts to Steam servers because it often flies at 100-200KB / s and even a regular 200MB game update takes me 15 minutes ... a month ago I bought Forza Horizon 4, which hasalmost 100gb, i was downloading this game almost all day on 300/30 fiber where normally i should download in 50 minutes Fortunately, such flowers are only available on Steam. Downloads on Battle.net and EGS are usually at full speed.

In this network, the problem is a problem. Not to mention the fact that there are often disconnections at night and no internet for 10-20 minutes. The pluses are the fact that they peer in Poland and packets do not run abroad to return to Poland, unlike orange ones, also when the route does not go through Level3 and Cogentco, the pings are low and stable. Youtube works fine. Twitch too. But other than that, it's a lot of problems.

This is an open mockery of the client and that's it.

Edit: https://www.youtube.com/watch?v=zOfHNWiuQ00 - as I can now paste links, here's a video about the ping problems I mentioned.