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[Solved] EweLink + Sonoff Basic: No connection, wrong password - solutions?

wlopata 3711 18
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How can I fix eWeLink on a Sonoff Basic when the app suddenly asks for a password and then reports a bad login?

Update the eWeLink app, because the problem was caused by an outdated version. One reply noted that the app should be around version 4.23.0 and suggested checking the version in the phone settings or the app store, and even trying the login on another phone to confirm the credentials [#20096117] The original poster later solved it by opening Google Play/Store, where the app showed as already installed but offered an UPDATE; after updating, the same login and password worked again and the Sonoff connected normally [#20100046]
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  • #1 20095348
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    Overnight it stopped working. When I call up the EweLink app on my smartphone, an option appears on the screen asking me to enter my password. After typing, it doesn't connect and a message about a bad login (!!!!???) appears. I've had this happen before after not using it for a while. And after entering the password it worked. Now it sucks! What could it be? In which direction should I go?
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  • #2 20095353
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    Some strange thing, as I too, after connecting to eWeLink for a while, was asked to log in again. After entering my username and password, I was connected to my account. Apparently you are entering something wrong if it is not connecting you. Check carefully if you are making a typo.
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  • #3 20095360
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    The login is the email address and it displays itself. Only the password is requested. The fact that the system requests confirmation after a long period of non-use is, in my opinion, logical. There are perhaps already many users who give up and "fill up" the system.
  • #4 20095377
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    Miracles are unlikely to happen. In fact, the login is an email. So you have "something wrong" with the password.
  • #5 20095415
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    ... but eWelink keeps demanding that I enter the correct login. Even if I enter an arbitrary string instead of a password, it demands a login.
  • #6 20096004
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    I don't know how YOU have it set up. I, when I enter the login (email) correctly and enter the wrong password, I get a message that the login or password was entered incorrectly. If I enter the correct password, I log in to my account without any problems. If I enter the wrong login and the correct password, I also get the message that the login or password was incorrectly entered.
    Memory is fallible - maybe you have changed something since you registered: either the login or the password.
  • #7 20096046
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    You write - "login or password has been incorrectly entered". If you enter a wrong login, what does it say, and if you enter a wrong password, what does it say? Because with me it is always - wrong login.
  • #8 20096084
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    In a previous post I wrote you clearly what the reactions are with me. Apparently you read too quickly :D .
    Code: text Expand Select all Copy to clipboard
    
Ja jak wpiszę poprawnie login (email) i wpiszę złe hasło, to mam komunikat, że login lub hasło zostało źle podane.
Jak wpiszę zły login, a poprawne hasło, to też mam komunikat, że login lub hasło zostało źle podane.


    I don't know why with you there is a login only message. Maybe you have an old app and it was like that there? Maybe updating the app will help something?
  • #9 20096100
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    I'm thinking about it too. But how to do it? Uninstall the eWelink from the smartphone and install the new version, or install (overwrite) the new version - update the current version. Won't this require re-registering the eWelink and pairing with Sonoff?
  • #10 20096117
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    First check what version you have - go into Settings on your Smartphone, find the app and check what version (should be 4.23.0) If it's different, update. After updating, see if it logs in.
    Alternatively, if you have another smartphone, install eWeLink on it and try to log in with your details. Then you will be sure that you remember your login details correctly.
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  • #11 20096142
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    Version 3.14.1 There is no option there - Update. There is uninstall and Force stop. I, as I recall, kept the app updated when it signaled this.
  • #12 20096153
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    Go to the shop on your smartphone, locate the eWeLink - Smart Home app, click on it and see what options appear (does update appear?).

    And another thing, during the period when you were not using eWwLink, did you change the data on your server (name, login, etc.)?
  • #13 20096194
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    Shop - and this is probably the way to go
    Router - configuration, settings fixed for years. I have half the house running on this router.
  • #14 20096199
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    Code: text Expand Select all Copy to clipboard
    Sklep - i chyba tak trzeba będzie trzeba zrobić
    .

    And what did you do with it? I don't know with which operator you have a smartphone and therefore I don't know how you are supposed to do it. I have the Play Store, I go in there, type in the name of the app I'm looking for, etc.
  • #15 20096213
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    This is the case for me too. I'm not on fire, but I need to prepare myself. I may have to re-register etc. I have other more pressing matters. When I do a trial update I'll get back to you. For now, thanks.
  • #16 20096216
    Gienek
    Level 37  
    Posts: 2775
    Help: 393
    Rate: 350
    Board Language: polish
    Then why didn't you make
    Code: text Expand Select all Copy to clipboard
    Wejdź do sklepu na smartfonie, odszukaj aplikację eWeLink - Smart Home, kliknij na nią i zobacz jakie pojawią się opcje (czy pojawi się aktualizuj?)
  • #17 20096240
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    wlopata wrote:
    .... I'm not on fire, but I need to be prepared. Might have to re-register etc. I have other more pressing matters. If I do a trial update I'll get back to you. For now, thanks.
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  • #18 20100046
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    Well, and problem solved positively. With a shudder, I fired up the Google Store. A message that this/that app was already installed appeared. After initiating the installation, a message appeared ... "UPDATE" 😍 and then everything went downhill. The previous login, password and .... connected to my Sonoff.
  • #19 20100187
    wlopata
    Level 3  
    Posts: 25
    Rate: 2
    Board Language: polish
    Well, and problem solved positively. With a shudder, I fired up the Google Store. A message that this/that app was already installed appeared. After initiating the installation, a message appeared ... "UPDATE" 😍 and then everything went downhill. The previous login, password and .... connected to my Sonoff.
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Topic summary

✨ The user experienced connectivity issues with the EweLink app for their Sonoff Basic device, receiving a "bad login" message despite entering the correct password. Other users suggested checking for typos in the password and ensuring the correct email is used for login. It was noted that the app may require re-authentication after periods of inactivity. The user was advised to check the app version, with recommendations to update to the latest version if necessary. After updating the app, the user successfully logged in and reconnected to their Sonoff device.
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FAQ

TL;DR: Update eWeLink to version 4.23.0; "If it's different, update." That typically clears "wrong login" loops. Check your app version in phone settings, then update via your app store and sign in again. [Elektroda, Gienek, post #20096117]

Why it matters: This FAQ is for eWeLink + Sonoff Basic users who need a fast fix for lockout loops and reconnecting without re-pairing.

Quick Facts

How do I fix eWeLink showing "wrong login" or "wrong password"?

Update the app via your app store, then sign in again. In the resolved case, tapping Update on Google Play restored access with the same credentials and devices. This approach fixed the lockout without reinstalling or re-pairing anything. [Elektroda, wlopata, post #20100046]

Do I need to re-register or re-pair my Sonoff Basic after updating?

No. After updating from the store, the user logged in with the previous email and password, and Sonoff reconnected immediately. No new registration or pairing was required. [Elektroda, wlopata, post #20100046]

How do I check my eWeLink version and update it?

  1. On your phone, open Settings > Apps > eWeLink to view the version (target 4.23.0).
  2. Open your app store, search "eWeLink - Smart Home."
  3. Tap Update, then sign in. As the helper put it, "If it's different, update." [Elektroda, Gienek, post #20096117]

Why does eWeLink ask me to log in again after a while?

The app can prompt for a fresh login after inactivity. Another user saw a login request and connected successfully after entering their credentials again. This behavior is normal and not necessarily a device fault. [Elektroda, Gienek, post #20095353]

What’s the correct login for eWeLink—email or username?

Use your email address as the login. The app may auto-fill your email and only ask for your password during sign-in. Ensure the email shown is correct before entering your password. [Elektroda, wlopata, post #20095360]

What error appears if I enter a wrong password or wrong email?

You may see the same generic message for either mistake: the app reports that the login or password was entered incorrectly. This is expected behavior and an edge case many users notice. [Elektroda, Gienek, post #20096084]

I always see "wrong login," even when I type a random password—what next?

Update the eWeLink app via the store page and then sign in. In the thread’s resolved case, the Play Store Update button appeared and the user regained access immediately afterward. [Elektroda, wlopata, post #20100046]

Should I uninstall eWeLink or just update it?

Update it from the store. Uninstalling was not necessary in the resolved case. The user tapped Update in Google Play, then logged in successfully with their existing account. [Elektroda, wlopata, post #20100046]

Can I verify my credentials on another phone first?

Yes. Install eWeLink on another smartphone and try logging in there. This confirms that your email and password are correct before changing anything else. "Then you will be sure that you remember your login details correctly." [Elektroda, Gienek, post #20096117]

App Settings only shows Uninstall and Force stop—how do I update anyway?

Open the eWeLink app page in your app store. The Update button can appear there even if Settings lacks an update option. Tapping Update resolved the login problem in the reported case. [Elektroda, wlopata, post #20100046]

What eWeLink version should I aim for to avoid these issues?

The helper referenced version 4.23.0 as the current target during the thread. Check your version in phone Settings and update if it differs. [Elektroda, Gienek, post #20096117]

What common user mistake should I rule out first?

Double-check for typos when entering your email and password. One helper emphasized careful entry before assuming a system fault. Small typing errors easily trigger login failures. [Elektroda, Gienek, post #20095353]
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