FAQ
TL;DR: Update eWeLink to version 4.23.0; "If it's different, update." That typically clears "wrong login" loops. Check your app version in phone settings, then update via your app store and sign in again. [Elektroda, Gienek, post #20096117]
Why it matters: This FAQ is for eWeLink + Sonoff Basic users who need a fast fix for lockout loops and reconnecting without re-pairing.
Quick Facts
- Re-login prompts can appear after inactivity; signing in again worked for another user. [Elektroda, Gienek, post #20095353]
- Helper’s target app version in-thread: eWeLink 4.23.0 (check in phone Settings). [Elektroda, Gienek, post #20096117]
- If Settings shows no update option, open the eWeLink page in Google Play; the Update button appears there. [Elektroda, wlopata, post #20100046]
- Updating kept the previous login and connected to Sonoff without re-pairing. [Elektroda, wlopata, post #20100046]
- Older builds show a generic error for wrong login or wrong password. [Elektroda, Gienek, post #20096084]
How do I fix eWeLink showing "wrong login" or "wrong password"?
Update the app via your app store, then sign in again. In the resolved case, tapping Update on Google Play restored access with the same credentials and devices. This approach fixed the lockout without reinstalling or re-pairing anything. [Elektroda, wlopata, post #20100046]
Do I need to re-register or re-pair my Sonoff Basic after updating?
No. After updating from the store, the user logged in with the previous email and password, and Sonoff reconnected immediately. No new registration or pairing was required. [Elektroda, wlopata, post #20100046]
How do I check my eWeLink version and update it?
- On your phone, open Settings > Apps > eWeLink to view the version (target 4.23.0).
- Open your app store, search "eWeLink - Smart Home."
- Tap Update, then sign in. As the helper put it, "If it's different, update." [Elektroda, Gienek, post #20096117]
Why does eWeLink ask me to log in again after a while?
The app can prompt for a fresh login after inactivity. Another user saw a login request and connected successfully after entering their credentials again. This behavior is normal and not necessarily a device fault. [Elektroda, Gienek, post #20095353]
What’s the correct login for eWeLink—email or username?
Use your email address as the login. The app may auto-fill your email and only ask for your password during sign-in. Ensure the email shown is correct before entering your password. [Elektroda, wlopata, post #20095360]
What error appears if I enter a wrong password or wrong email?
You may see the same generic message for either mistake: the app reports that the login or password was entered incorrectly. This is expected behavior and an edge case many users notice. [Elektroda, Gienek, post #20096084]
I always see "wrong login," even when I type a random password—what next?
Update the eWeLink app via the store page and then sign in. In the thread’s resolved case, the Play Store Update button appeared and the user regained access immediately afterward. [Elektroda, wlopata, post #20100046]
Should I uninstall eWeLink or just update it?
Update it from the store. Uninstalling was not necessary in the resolved case. The user tapped Update in Google Play, then logged in successfully with their existing account. [Elektroda, wlopata, post #20100046]
Can I verify my credentials on another phone first?
Yes. Install eWeLink on another smartphone and try logging in there. This confirms that your email and password are correct before changing anything else. "Then you will be sure that you remember your login details correctly." [Elektroda, Gienek, post #20096117]
App Settings only shows Uninstall and Force stop—how do I update anyway?
Open the eWeLink app page in your app store. The Update button can appear there even if Settings lacks an update option. Tapping Update resolved the login problem in the reported case. [Elektroda, wlopata, post #20100046]
What eWeLink version should I aim for to avoid these issues?
The helper referenced version 4.23.0 as the current target during the thread. Check your version in phone Settings and update if it differs. [Elektroda, Gienek, post #20096117]
What common user mistake should I rule out first?
Double-check for typos when entering your email and password. One helper emphasized careful entry before assuming a system fault. Small typing errors easily trigger login failures. [Elektroda, Gienek, post #20095353]
.
