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[Solved] Play BOX NET, low speed on 2.4 Ghz Wi-Fi, comparison with UPC, no information in the terms and condi

3DH 15105 26
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 20814806
    3DH
    Level 8  
    Hello,
    some time ago I made a mistake and switched from UPC (500 Mbps) to Play, so much so that I accelerated the interent to 1 Gbps. The Play BOX NET router (runs on the same cable as the UPC router before) somehow works on smartphones with 5G and PCs on cable, but when it goes to 2.4 Ghz Wi-Fi, it's a tragedy. I reach between 1 (the router is in another room) and 12 Mbps (the router is next to the device) in downloads and between 0.7 and 30 Mbps in uploads. The effect is that even a 1080p movie can cut, something I have never experienced while on UPC, or at least not as often as on Play.

    I don't think this is enough for 2.4 Ghz Wi-Fi, is it? How many Mbps do you think I should have?

    I don't see any information in the terms and conditions about minimum and average Wi-Fi speeds.
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  • #3 20814852
    3DH
    Level 8  
    Which devices are you referring to? I use 2.4 Wi-Fi on my TV, laptop, Rapsberry Pi 4 and Zero W. Of which the TV as well as the Rapsberry Pi 4 also have 5G, but these don't work very well even though the devices are next to the router.

    I ran all tests on a Windows 10 laptop in the room with the router.

    Test 1 and 2:
    Speed test result with 13 ms ping, 12.58 Mb/s download, and 24.06 Mb/s upload. Screenshot of Acrylic Wi-Fi Home software showing a list of nearby Wi-Fi networks and their statistics. .

    I have a problem with Test 3 because it looks different to the example and I'm not sure what to send.

    Test 4:
    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                   |
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    |                             192.168.0.1 -    1 |  975 |  973 |    1 |    9 | 2557 |    3 |
    |                 pl-ktw01a-rt1.aorta.net -   50 |  335 |  170 |    0 |   33 |  152 |   32 |
    |                   No response from host -  100 |  199 |    0 |    0 |    0 |    0 |    0 |
    |          hu-bud05a-rm1-ge-0-0.aorta.net -    1 |  948 |  939 |   12 |   45 | 3100 |   57 |
    |         pl-waw26b-ri1-ae-24-0.aorta.net -    1 |  965 |  960 |   13 |   42 | 2099 |   79 |
    |                           72.14.203.234 -    1 |  963 |  958 |    0 |   46 | 2590 |   45 |
    |                          142.250.227.15 -    1 |  971 |  968 |    0 |   47 | 2590 |   42 |
    |                          209.85.252.109 -    1 |  967 |  963 |    0 |   43 | 2591 |   54 |
    |               waw02s22-in-f14.1e100.net -    1 |  971 |  968 |    0 |   39 | 2589 |   43 |
    |________________________________________________|______|______|______|______|______|______|
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
    .
  • #4 20815027
    KOCUREK1970
    Network and Internet specialist
    3DH wrote:
    How many Mbps do you think I should have?
    .
    This depends on too many factors to give a precise answer.
    3DH wrote:
    I don't see any information about minimum and average Wi-Fi speeds in the terms and conditions.

    And you won't find it.

    Avoid channels 1, 6 and 11.
  • #5 20815062
    3DH
    Level 8  
    So what, I'll be condemned to such poor internet for a year?

    I have the channels set to auto and I just see that I have channel 11 selected.

    At first the speeds on Wi-Fi 2.4 were about 2x faster.
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  • #6 20815079
    artaa
    Level 43  
    3DH wrote:
    Of which the TV as well as the RPi4 also have 5G, but these don't work best, despite the devices standing next to the router.


    So hook up what you can with a LAN cable and wait this year.
  • #7 20815108
    3DH
    Level 8  
    artaa wrote:
    So hook up what you can with a LAN cable and wait this year.
    .
    That's a bit of trollish advice. In any case, the router already has all the sockets occupied.
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  • #8 20815148
    artaa
    Level 43  
    Networks a lot in the area.
    Nobody guarantees anything over WiFi.
    Play owns UPC, it's just that the old router was better in your location.

    You want it to work fast and without interference = switch and LAN cables,

    you can also spend money on a set of LAN-connected APs, 1 in each room, and disable WiIF in this router from Play.
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  • #9 20815163
    KOCUREK1970
    Network and Internet specialist
    3DH wrote:
    So what, I'll be condemned to such poor internet for a year?
    .
    How weak - wifi is not guaranteed by anyone anywhere.
    3DH wrote:
    I have the channels set to auto and I just see that I have channel 11 selected.

    And it's not possible to manually set another channel?
    There are 13 wifi channels on the 2.4GHz band, but clients can only be 3 networks.
    3DH wrote:
    In any case, the router already has all slots occupied.

    A switch can be given.
    3DH wrote:
    From the beginning, the speeds on Wi-Fi 2.4 were about 2x faster.

    And this network is not increasing?
    After all, today, everyone pushes everything on wifi.
  • #10 20815191
    3DH
    Level 8  
    KOCUREK1970 wrote:
    And it's not possible to manually set another channel?
    There are 13 wifi channels on the 2.4GHz band, but clients can only be 3 networks.
    .
    It's possible, except that you can't beat the shit out of it. I've checked various channels before and it was poor or worse everywhere. But I'll change it later in the settings anyway. Apparently the "auto" in these routers also sucks.

    I have to think about this AP set and still a PowerLine adapter, and in a year's time I'll be done with the decoder and the Play router.

    Maybe you can recommend something specific?
  • #11 20815348
    KOCUREK1970
    Network and Internet specialist
    3DH wrote:
    In a year's time I'll be done dealing with the Play decoder and router.
    .
    And in a year, two years, the networks as I understand them will be there much less?
    Whatever the equipment, it won't be any better.
  • #12 20815742
    IC_Current
    Network and Internet specialist
    Author. In such an environment, you can forget about 2.4GHz WiFi. After all, there's nowhere to transmit there.
    You want good, then lay the wires, you want as such then use 5GHz on that AP from Play. Alternatively, lay a cable to each room and on the cable a local AP with roaming on 5GHz at minimum transmit power so there is as little interference as possible.
    Unfortunately everyone in the block wants "simple and cheap", they sit on 2.4 as their primary band instead of using it as an add-on for little things like IoT and then the whole block has like it has.
    Helpful post? Buy me a coffee.
  • #13 20816201
    3DH
    Level 8  
    IC_Current wrote:
    Author. You can forget about 2.4GHz WiFi in such an environment. After all, there is nowhere to transmit there.
    .
    I recall that a month ago everything was ok on the UPC router.
  • #14 20816236
    artaa
    Level 43  
    Because the Horizon router from UPC is one of the glorious positive exceptions,
    I once even reported the results of the speed drop on 5GHz after 2 walls, it was of the order of 20%, i.e. negligible for normal use.
    (Of course in the case of my walls and my room layout).

    Unbelievers claimed that after 1 wall on 5GHz it would already be poor, and after 2 walls nothing would happen.... ;-) .
    And 2.4Ghz is even outside the building by the car I catch.

    Unfortunately the UPC is gone and the Play (etc) bullshit is getting wider and wider....

    I have quite a few friends and customers who have also made such a mistake, it happens....
    They swapped a working 150/300MB for a non-working 1GB

    I still have in 1 flat, Horizon and everything works in the old way bdb(by the way in my friends too)
    and in the other one at my sister's place it's a modern Apollo mini crap, which has such a still negative bonus: rewinding and recording, only when the gracious people allow it.

    The worst thing is that if my Horizon dies, which it will one day (I already have another one) it may be a problem to get a new one from Play-UPC....
  • #15 20816404
    KOCUREK1970
    Network and Internet specialist
    3DH wrote:
    I recall that a month ago everything was ok on the UPC router.
    .
    It had this equipment with more antennas and positioned differently.
    In addition it was running on a Celeno wifi chip.
    Now the question is whether the wifi network is not Smart WiFi - i.e. same name and key, no matter what bandwidth

    What's in this crap, nobody knows so far - too new equipment.
  • #16 20816818
    IC_Current
    Network and Internet specialist
    3DH wrote:
    I recall that a month ago everything was ok on the UPC router
    .
    It doesn't mean anything. WiFi is more volatile than the worst babe. If you worked at the limit of operation it is what it is.
    Older devices tended to transmit at the maximum of what the law allows. At the same time they littered the ether sometimes to the neighbouring block. Nowadays it's rather the way the drivers are written so that the AP reduces power when the surroundings are clogged. If everyone in the neighbourhood reduced the power in such a way, everyone would have ok and decent results, at least in closer proximity to the AP. Unfortunately, the old devices continue to shine at maximum and drown out everyone in the vicinity, making the new ones quite a problem.
    It's a bit like conversations - if you're all whispering in a crowd, you'll all get along somehow, but if one or more of them start shouting at the top of their lungs, you'll only hear them and the rest won't talk.
    Helpful post? Buy me a coffee.
  • #17 20817360
    3DH
    Level 8  

    Well at least now I know why the Play router sucks. Because it whispers instead of snoozing 😁
    Thanks for the explanation and amusement, although when I think about what I've gotten myself into, I'm not laughing. 2023 and I have to give up 2.4GHz Wi-Fi and partly 5G because it's working worse and worse every day.
  • #18 20817494
    IC_Current
    Network and Internet specialist
    3DH wrote:
    2023 year and I have to give up 2.4 Ghz Wi-Fi and partly 5G, because it works worse and worse every day.

    If people in blocks of flats weren't lazy and did networks according to the art i.e. bulk data by wire, mobile devices that can't be connected by wire on 5GHz and on 2.4GHz only IoT and the like, then everyone would have decent performance. If everyone wants to drive a narrow estate road (2.4GHz) cheaply and simply when there are more and more cars, don't be surprised and don't complain that the road is impassable.
    3DH wrote:
    although when I think what I've got myself into,
    .
    If anyone thinks they're going to have hundreds of Mbps over WiFi in a block of flats in 2023, they've got themselves to blame.

    Added after 4 [minutes]:

    3DH wrote:
    Because it whispers instead of snarls 😁
    Thanks for the clarification and amusement
    .
    Before you had coverage you had coverage but your neighbours didn't have it because of that. Now you have stopped interfering with them and they are interfering with you. Such is the justice of history.
    Change the channel to 20MHz if you can. It will be slower but more stable, as you are currently interfering with half the block.
    Helpful post? Buy me a coffee.
  • #19 20817648
    bednarus3
    Level 17  
    3DH wrote:
    Of which the TV as well as the RPi4 also have 5G, but these don't work very well even though the devices are standing next to the router.

    Since the distance is short, what's the problem of connecting the two devices by wire to the router. As there are no free ports on the device from Play, the cheapest gigabit network switch offered on a well-known sales portal costs a maximum of £55. The wireless network adapters in TV sets and Raspberry Pi are not efficient and stable, so there is no option that films will not stutter during playback. This would happen even if there was no other WiFi network in your area.
    3DH wrote:
    2023 and I have to give up on 2.4GHz Wi-Fi
    .
    No surprise there. The technology started to be used in computers in 1999. By now there are new wireless networking standards and the old ones are gradually being phased out.

    As for your problem, turn off the 5GHz network and see what speeds your phones or there wifi devices other than those Raspberry Pi, TV and laptop will reach.
  • #20 20817678
    IC_Current
    Network and Internet specialist
    bednarus3 wrote:
    Technology began to be used in computers in 1999.

    Specifically. At that time the average bandwidth in Poland was about 3Mbps. Now about 150Mbps. Bandwidths have gone up 50 times and bandwidths have come to exactly 0MHz in the 2.4GHz range (+ some channels in the 5GHz range) and people are complaining that in 2023 they don't want 2.4GHz WiFi to work.
    Helpful post? Buy me a coffee.
  • #21 20817697
    artaa
    Level 43  
    bednarus3 wrote:
    Since the distance is short, what's the problem of connecting the two devices by wire to the router
    .
    After all, I suggested it right away, but the author doesn't want to.... ;-)

    IC_Current wrote:
    Now about 150Mbps. Bandwidths 50 times up and bandwidths have arrived at exactly 0MHz in the 2.4GHz range


    Then there is the problem, once known in photography as the "pursuit of megapixels".
    Many of us are fooled by 1GB offers, not realising it's only at 5GHZ and bdb conditions,
    plus 99% of users don't need this speed....
  • #22 20817753
    Q-mac
    Level 27  
    A little OT, but:

    Exactly. At that time the average bandwidth in Poland was about 3Mbps.

    What 3Mbit/s ? From 56kbit/s to 512 kbit/s ;) .
  • #23 20818209
    dipol
    Level 34  
    The primary issue of WiFi is radio and the issue of propagation between antennas. The second issue is WiFi cards up to how many they support.
    Old cards up to 100Mb, new routers to support 1G and cards in computers. The son has a company high end computer (remote work) average of 100Mb,as the modem on/near the laptop300/400M Speed purchased with information offers the company up to 500Mb (in gusts and on the cable measurement)) Dedicated (in the evening )after 22 hours is what is in the contract. During the day on average up to 200/300Mb over CABLE and so should be checked.
    My oldies recycled laptops with 100Mb cards in the other room 10 Mb upload/30/40 reception over WiFi over cable 100Mb as much as my WiFi card supports.
    As I described above the propagation over WiFi is chimerical and depends on many factors (PROPAGATION, INFLUENCES, environment reinforcement in the walls pipes, electrical wiring, etc., etc.) and most importantly IMPRESSIVE I use the network occasionally, I have made the network over the cable example - when I use WiFi I have to sit sideways so as not to cover my laptop with my back because then 10/10Mb. I do not use 5Gb because of the "healthiness". I used to work with radars, so I know what the above-mentioned frequencies cause.
    Often and repeatedly, faulty switched-mode power supplies in routers and power supplies at cards on the central side cause speed limitations.
    Good as it ends in cataracts both eyes corrected hihi. Just three more of us from the tuning team on 70+ legs
    73!
  • #24 20818231
    3DH
    Level 8  
    IC_Current wrote:
    If anyone thinks they're going to have hundreds of Mbps over WiFi in a block of flats in 2023, they owe it to themselves.

    What fucking hundreds? Enough to watch a 1080p movie in peace. And that's what I've had for years.

    IC_Current wrote:
    Previously you had coverage but your neighbours didn't have it because of that. Now you have stopped interfering with them and they are interfering with you. Such is the justice of history.
    Change the channel to 20MHz if you can. It will be about slower but more stable, as you are currently interfering with half the block.
    .
    Before, everyone had UPC and everyone was happy. Now the only foreign network I see on my smartphone is a happy neighbour with UPC and me with this crap from Play.
    Will it be even slower? So what, instead of a film in Full HD, I will only be able to read an ebook? And that's still in the room with the router, because a few metres away even an ebook will be a problem.

    artaa wrote:
    bednarus3 wrote:
    Since the distance is small, what problem is connecting these two devices by cable to the router
    .
    After all, I suggested it right away, but the author doesn't want to...
    .
    After all, I wrote that all slots are occupied. Don't troll.
  • #26 20818254
    IC_Current
    Network and Internet specialist
    3DH wrote:
    Will it be even slower? So what, instead of a film in Full HD I will at most be able to read an ebook?
    .
    That's exactly right. Well, unless you have hundreds of billions of dollars and connections in all the regulatory commissions in the world and make the whole world take away the bandwidth licensed to mobile operators and allocate it to residents of blocks of flats who don't want to lay a few cables and possibly additional APs at minimum power in their rooms.

    3DH wrote:
    I already wrote that all slots are occupied. Don't troll.
    .
    You are trolling yourself. You demand the impossible from WiFi and then complain about how bad the world is, even though you are completely wrong, but you still waste 60PLN for a switch.

    Added after 37 [minutes]:

    3DH wrote:
    Now the only foreign network I can see on my smartphone is my happy neighbour from UPC
    .
    Then look more closely, because on the spectrum you yourself uploaded I see fifteen networks in the area.
    Helpful post? Buy me a coffee.
  • #27 21341607
    3DH
    Level 8  
    I swapped Play's hopeless internet for Orange's fibre optic with download speeds of 1Gbps and upload speeds of 300 Mbps. The internet is far better, even the 2.4GHz one. So the experts writing that this is the way it is with 2.4 Ghz Wi-Fi were writing silly things.

    Of the decoders, I was forced to choose the Polast Box. Here, too, there is a big improvement. This decoder, although not the cheapest, is brilliantly designed and you can set up probably everything you want here and in several ways.

Topic summary

The discussion addresses poor 2.4 GHz Wi-Fi performance experienced after switching from UPC (500 Mbps) to Play BOX NET with a 1 Gbps plan. While 5 GHz Wi-Fi and wired connections perform adequately, 2.4 GHz speeds range from 1 to 12 Mbps download and 0.7 to 30 Mbps upload, causing issues such as video streaming interruptions. The degradation is attributed to high interference in the 2.4 GHz band, common in dense residential areas with many overlapping networks, and possibly lower transmit power or different Wi-Fi chipsets in the Play router compared to UPC's Horizon router. Users recommend avoiding crowded Wi-Fi channels (1, 6, 11), manually selecting less congested channels, reducing channel width to 20 MHz for stability, and using wired LAN connections or deploying additional access points (APs) connected via Ethernet to improve coverage and throughput. Powerline adapters and gigabit switches are suggested to extend wired connectivity where router ports are fully occupied. The discussion highlights that 2.4 GHz Wi-Fi is inherently limited in congested environments and that 5 GHz or wired solutions are preferable for high bandwidth needs. A follow-up notes improved performance after switching to Orange fiber optic service and using a Polsat Box decoder, indicating that equipment and ISP choice significantly impact Wi-Fi quality. The lack of minimum guaranteed Wi-Fi speeds in Play's terms and conditions is also noted.
Summary generated by the language model.
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