Can the mechanic refuse to issue a receipt for the work that has been commission

Question

Hi, I have a question regarding car repair. If I have repaired the car with a mechanic and paid quite a lot, can the mechanic refuse to issue a receipt for the ordered repairs and provide bills for the parts he used ???

kkknc · Answer

The bill for parts is his property and a trade secret. So what and where did he buy and with what discount. And the receipt is for the whole and general.

Anonymous · Answer

Why general? To be able to disconnect on a poorly performed service it was not commissioned etc?

kkknc · Answer

Then change the law. Now read on.
art. 111 sec. 1 of the Act of March 11, 2004
Journal Of Laws of 2013, item 363
ITPP1 / 443-1384 / 13 / AJ
The name of the goods or the service performed is to be on the receipt. So e.g. car repair.

Matuzalem · Answer

The contractor is, in principle, obliged to issue a receipt. As a rule, because you can imagine using a loophole in the regulations, but then the trace of the transaction will remain and the payment / price can be proved / established.
As for the rest, if the order was "on the face", then the issue of some "post-construction cost estimate" as a justification for the price for the service remains in the sphere of good will - read: dupochron - contractor, rather than a formal requirement.
About the prices of used parts already in the post No. 2 Mr. kkknc wrote.

chojinka · Answer

So, according to the law, you can return to the warranty without a problem because the car broke down. I will use this right when I get such a bill, usually normal workshops will issue a bill with a short description of what was done, such as timing, clutch andyp

Aleksander_01 · Answer

The plant must issue an obligatory receipt or invoice for the service provided. A receipt even when the customer does not want it - this is what the law provides.
As for the price of parts purchased for repair, post no. 2, while the purchased parts must be specified on the invoice or receipt.
And here's a note, according to Polish fiscal law, the invoice for the company includes the exact names and prices of the individual parts used in the repair, while the invoice for the private individual includes general parts, i.e. parts plus labor. I was fined for it so I know what I am writing (even though it is a bit inconsistent).

I cannot imagine a refusal to issue a "receipt" at all. The receipt is always obligatory, and if the client wants a detailed description of what and how it is on a standard sheet (company stamp, place, date, legible signature), I describe the activities and parts used as accurately as possible, plus I write how many guarantees are given.

Matuzalem · Answer

I would ask for a quote from this right including vehicle repair type service. I will add right away that the statement Regardless of whether it concerns the contents of the receipt or the invoice, it is not (at least for me) evidence of the existence of such a right.

leonov · Answer

If he is not in business, then how to do it

ADB-6 · Answer

The service provider usually issues a receipt or invoice for the repair of a specific component of the repaired device (at least I do). It is a kind of protection against annoyance of the client. Take, for example, such a smartphone ... If I replace the client with the uUSB socket, the service provided is replacement of the uUSB socket. If I wrote smartphone repair, in a moment I would have such a guy with a complaint that the touch does not work, poor coverage, or the microphone cracks. It is difficult to remember all the devices repaired, and the internal statistics (date, model, serial number and scope of the service) of the services performed are difficult for me to keep due to the lack of time. It is not possible to refuse to issue a receipt, however, the receipt should not include commissioned works, only completed ones.

Aleksander_01 · Answer

Methuselah - I suggest you call the first US and they will answer or ask your accountant to explain it. From a fiscal point of view, the state receives the same taxes in the same amount, and the regulation was probably invented to make it easier to punish small entrepreneurs.

leonov - "if he does not belong to a guild, it will be easy to rip on him". In a word, such a mechanic is "full". Receipt is a great great thing. If you did a job well and the client is justified as to the amount due, I always say this - "you have received a receipt, now you can go with him to the police, to the US, to the municipal guard, consumer federation".

I'll give you an example from Tuesday. The customer drives up the yariska one. He reports to work - air conditioning, door lock, no memory on the radio. We set the price for the air conditioning only at about PLN 200. What was done - punching the air-conditioning 200 g, replacing the cables at the radio, finding (diagnosing) damaged two locks on the left and right doors (the customer does not want to replace, says that the costs are too high). On the receipt, PLN 150 air conditioning, 20 radio cables, 30 locks diagnosis.
As the customer picked up the car around 8 p.m., me and my son were not at the garage, the wife handed over the car to the customer. Around 8:30 p.m. a phone and a little jumper, "why did I take so much money for putting in one cable"? Secondly, the customer states that the right lock does not walk, but does walk. Third, others charge PLN 120 for air conditioning.
The customer arrives on Wednesday morning and the dialogue was something like this
I- let you choose a plant in Kielce, which allegedly does 120 zlotys air-conditioning
The client searches on the phone and decides that it will be good
I- please give the phone number, then I will call (I take the phone on the speakerphone)
The phone call clearly shows that the customer would pay PLN 175 for the same.
The lock on the right door does not actually work
I- but with us it didn't work
client-girl rides it and says it worked
It is known - the brushes in the motor run out. I say "look," and I hit the lock with my hand. The remote control is in hand and the lock is already working.
The client calls the girl and asks how is it with this lock? The conversation shows that when you "... eat" well with the door, it worked.
Suma sumarum - the client apologized for the excitement and was very pleased with the service.

What if the customer did not receive the receipt? If a smarter is better, he could say that he paid, for example, PLN 500 and did not receive a receipt (and the US love such matters). Poland is slowly civilizing and everything has to be done in accordance with applicable law, I will not write how the author of the topic should proceed when refusing to issue a receipt, but there are several possibilities.

leonov · Answer

He still has to prove that he was with this mechanic and paid him so much ;-) And the client to you, you have NOT given me NO and then what?

anchilos · Answer

A village with a polytechnic university on the border of the provincial city.

Visit to the vulcanizer.

Wheel seal, robot available immediately.
How much? 15.
(The guest knows me and knows I'm not a provocateur.)

I don't have fifteen, only 20, and you put the receipt in your shoes.

THERE is where (US) stands.

Matuzalem · Answer

First of all, it was you, not US, that I asked you to provide a quotation from the provisions that, according to you, exist. Secondly, I don't have to call or even make calls anywhere, because I know tax regulations. And I know them because ... I have to. So I am asking him to either take his own words seriously (and indicate the norm), or he should stop giving what you think, the value of a recipe.

^ToM^ · Answer

Next time, do this: Ask for a detailed estimate before repair, detailing parts and labor. He will then have exact knowledge of what has been replaced and how much the service costs. Then, at the end, even when he bills one item: vehicle repair, you will know exactly what has been replaced and for how much, because you have a cost estimate. In addition, all used parts are your property, so request a return or presentation, then you will also know more. If he does not want to make such a quote, it is best to change the mechanic. Regards!

Aleksander_01 · Answer

I don't know about the Tax Office regulations, I have an accountant for that. I will not describe that situation, but there was once such a recipe. Now maybe they put up with him because he was a bit unlucky. In Poland, it is also so that a given provision depends on the interpretation of a given head of the US, unfortunately I did not come up with it.

Leonov - you write like a child. And what if we were alone, i.e. without witnesses, and I would kick me or you. Either we talk seriously or not at all.

Added after 8 [minutes]:

I don't know about the Tax Office regulations, I have an accountant for that. I will not describe that situation, but there was once such a recipe. Now maybe they put up with him because he was a bit unlucky. In Poland, it is also so that a given provision depends on the interpretation of a given head of the US, unfortunately I did not come up with it.

Leonov - you write like a child. And what if we were alone, i.e. without witnesses, and I would kick me or you. Either we talk seriously or not at all.

^ ToM ^ you're right, I can't even imagine not returning the old parts to the client, it's his property. Two is the problem of the volume of the basket, why fill your basket with someone else's trash. And what a wonder it is that I don't want to write out a receipt. How many times do I describe the state of charging and power consumption to my clients (when complaining about batteries) literally for free (I only take measurements, after all, this is a diagnosis).

^ToM^ · Answer

When I gave Fiat to the Dealership last year, they even entered the bolts, washers, plastic plugs, brake hose and the service for replacing each of these things.
It's called a professional approach to your job!

If someone does not want to carefully specify what he mentioned and for how much it means that he or she wants to hide something.

forest1600 · Answer

Because they make money on it, they charge for screws, washers, they even count the amount of grease used.

^ToM^ · Answer

I do not see a problem, the more that the washer costs PLN 2, the M12 bolt of the rocker arm 8 PLN and the brake cable 36 PLN. But I know exactly what the scope of repair was, what is new and what is old. Entering the following text on the receipt: vehicle repair is frivolous to me . Such an excerpt may be poor, but only in the only case: when the repair was without the use of parts and consisted of some kind of regulation or such activity.

Aleksander_01 · Answer

The fact that the website writes such busts on the invoice only results from their storage system. In a private workshop, no one describes in such detail, and washers, bolts, nuts, tin, insulation are treated as standardized items. After all, no serious company or service will enter the materials used in the invoice -0.5 grams of tin ? 1mm - 0.03 grams of rosin - 23 cm tape insulation - heat-shrinkable T-shirt ? 3mm 3cm - 1 mm? 6 cm Lyxx cable only instead of such a litany repair a harness or an electric wire and will, for example, charge 100 zlotys. The entry to the site itself is worth about PLN 10 (cleaning, heating, etc.).

kkknc · Answer

The receipt is a receipt. You distinguish an invoice from a receipt. You take the service code and write out the receipt. This is a confirmation for the tax office. And the client that he was and had something done. Your statements are not serious to me. What's more, you always speak up on matters that you have no idea about.
Now go to the store, buy a bun and order the activity from its production on the receipt. So how much flour and what, how much was kneaded, how much baked, etc.
What some companies are in full accounting and you get an invoice. With details of parts removed from stock. Often you also have a standard for such an entry, for PLN 10.15 or PLN 20. This applies to used items such as a piece, tin, insulation, cloth, remover, etc., unfortunately also not properly. Because he is sticking to this tax office.

^ToM^ · Answer

It does not matter whether a receipt or an invoice. After all, you can write the same on both documents, i.e. vehicle repair. I go to the store, I buy a roll, it is written a roll, not a sale service. And you want the customer in the car to replace the gearbox or brake cable and write on the receipt: vehicle repair. Now consider whether you have any idea about the matter in which you are speaking. I advise you to answer the merits and not to criticize statements with which you disagree. A sample receipt, or even two, which is not an invoice and contains something more than you think it should include: Parago..png Download (723.89 kB) Parago..png Download (251.65 kB) I really don't care if someone prints it to me on an A4 sheet in the form of an invoice or whether it will be printed from a fiscal printer but with the same content. It is to be specified exactly what was replaced and how much, and for what I have to pay someone. It is usually the case that those who are not used to doing so are most opposed to honest and diligent billing.

Matuzalem · Answer

Such a breakdown, which was presented by Mr. ^ TOM ^ on receipts (drops), has only one fiscal justification - tax optimization . On the other hand, its use may of course be justified by purposes / needs other than taxes. It's just that it still won't have to do anything to ask about mentioned in the opening post and answered directly by Mr. kkknc (post no. 2). The receipts specify parts at prices ... some, and - this time rather in accordance with the regulations (at least when it comes to VAT) - they are not the purchase prices.

ftp.kowal · Answer

Not every workshop has a commercial activity, therefore it cannot issue a receipt for parts. He can buy them and include them in the price of the service. I have not seen yet that any garage has car repair entered in the cash register. That would be doing for yourself. As for the subject, no, it cannot refuse to issue a receipt or invoice.

bearq · Answer

And that will raise another 10 other problems. There were supposed to be 2 parts and suddenly there are 4, the screws are broken, so working them out is time and time is money. Suddenly it turns out that it was supposed to cost PLN 200 and costs PLN 400 and there is a problem and a big one. In order to issue a cost estimate, you need to put the car on a lift, see a bit, start something, and all this is time and time as above.

Aleksander_01 · Answer

I can see that some of the writers here are typical amateur.
How can you make a cost estimate for something and put a price on labor without taking the car apart?
Common example - conversation
-Lord, how much air conditioning you have
-And how do you know that you need to fill?
-because she had been underused for three years.
- and it does not have to be tight, maybe there is a defect, it must be seen
-And how much it will cost
-mselves diagnosis, leak test and finding a hole from 50 to 100 PLN as another defect is, say, up to PLN 200 in total. Unless you decide to repair, these costs are already included in the price of the repair.

I would forget - unless a normal customer comes up and says briefly "I don't mean the air conditioning, you will fix" then I agree with the customer the same repair method, i.e. I will inform him by phone about the progress and prices. There are the most of such clients and this is how I handle it.

How many times is money not a problem, but the repair itself, i.e. faults where no one can find the cause.

bearq and ftp.kowal is exactly like life as you write.

bearq · Answer

There is nothing better than a verbal agreement and trust between the owner and the workshop. When returning the car to the workshop, I believe that it will be repaired in accordance with the art with the most acceptable financial expenses, if possible. Since you NEED to fix something, no matter if it costs PLN 200 or PLN 400, it should be done, or at least this should be the relationship between the owner and the workshop based on trust, of course, a phone call to the owner with a cost estimate is indicated. The problem is most often where someone wants to do something and he cannot afford it, so it starts to come up with, replace individual elements, despite the fact that, according to art, a set should be replaced and so on and this gives rise to further failures, further costs and further claims to the workshop that kind of repaired, but it is not working again.

Aleksander_01 · Answer

I had a nice client yesterday. The boy comes with an old alhambra and wants to finish his air conditioning. I explain to him what and how. He says that the air conditioning is tight because he had a welded pipe a moment ago. Indeed, the tube is nicely welded and the system is supposed to be checked with nitrogen. So I say you need to vacuum, add a little oil and fill as much as is written on the rating plate (sticker) 750 grams.
Boy, that 750 grams will be expensive and he wants to load only 300 grams. Translations that it will do nothing and instead of cooling it will heat it does not work. In the end I got pissed ... I pissed me off and chased him away.
Do you also come across such idiots?

As far as I can remember, I have never made a cost estimate, always on the phone (if the client so wishes). Even when I take an advance payment for parts, I do not issue a receipt, but I always ask whether to issue it.

Recently, I was doing alpha 159, somewhere there was a super small hole in the air conditioning. All day searching and ..... I didn't find it (now I know it's because of laziness). Only the evaporator remained. I charged PLN 100 from the client and referred it to a friend who only makes air-conditioning. At the same time, I told the client that if it is not an evaporator, I will give him the PLN 100. And I gave it back.
The buttonhole was at the bottom on the bend of the rubber cord, and I did not want to climb up the ramps and remove the covers under the engine. In a word, I gave the stain as a professional, but left with my face, but I would prefer the other way around. A friend said that at 15 atm it was perfect, only when he gave a decent pressure, after a few minutes it was barely but bubbles started to appear.

Matuzalem · Answer

I was captivated by your story, Mr. Aleksanrze_01. And I already hoped that after proving that if you were punished, you know what you are writing - admitting that it is not you, but the accountant, who knows you (?) - etc., etc. will be enough. But I was wrong, because the Lord wrote with disarming sincerity: In this context, all of your other accomplishments become thin and unworthy memories. Congratulations on ... courage. Only then please do not make the forum popular electrodes resentment when some US punishes you again. This time, referring to the fact that you knew what he writes.

Aleksander_01 · Answer

With this fine from the Tax Office, I would have to describe exactly what and how, the accountant does not appear there.
Methuselah, do not worry, please. In Poland, they probably punished only for Stalin for words, but this also had to be proved, they had other methods.

Can the mechanic refuse to issue a receipt for the work that has been commission

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