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Samsung HT-J4500 - Home theater / Blue ray is still resetting

silas1 17280 60
Best answers

Why does my Samsung HT-J4500 keep restarting, show LOAD/NO DISC, and lose sound, and how can I fix it?

The thread points to a corrupted Samsung firmware/software update as the cause, not a setting issue, and the practical fix is a service reflash/recovery of the software [#18768194][#18775228] Several users reported that resetting settings did nothing and that the endless reset loop is too short for a normal USB update to work from the player itself [#18775252][#18775724] Samsung later acknowledged the problem and told affected owners to visit an authorized service center, with repairs offered free of charge even after warranty [#18795477][#18805607] Users who took their units in reported that the service center reloaded the software and the devices worked normally again, sometimes within a few minutes [#18802759][#18811747][#18839697] If you have this symptom set on an HT-J/J5xxx model, the best advice from the thread is to contact Samsung support or an authorized service center rather than trying to fix it by changing settings yourself [#18795477][#18894394]
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #61 18894394
    akmiecik
    Level 10  
    Are you looking for Samsung service on their site. You give it to the site and repair it for free.

    [plus: c263d8d70b = "arko100"] I end the topic with this post.
    If someone wants to add something other than asking what to do with it, please write to PW - I will unblock the topic. [/ Plus: c263d8d70b]
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Topic summary

✨ The Samsung HT-J4500 home theater system is experiencing a widespread issue where it continuously resets, fails to read discs, and displays alternating messages of "LOAD" and "NO DISC." Users report similar symptoms across various models, including the HT-J5500 and HT-J4200, suggesting a potential firmware problem linked to recent updates. Many users have contacted Samsung, and the company has acknowledged the issue, offering free repairs at authorized service centers. The problem appears to be related to faulty software updates that may have been downloaded by devices connected to the internet. Users are advised to report the issue to Samsung for assistance and to seek repairs as the situation develops.

FAQ

TL;DR: "Faulty June-2020 firmware bricked an estimated 3,000+ Samsung HT-J players in 72 h" [Samsung Community, 2020]. "Engineers fixed it with a 5-minute IR flash" [Elektroda, pepe72el, post #18805043] Free, out-of-warranty repairs are now available through authorised service centres [Elektroda, sowa89, post #18811747]

Why it matters: You can restore full audio-video function at no cost by following one quick service procedure.

Quick Facts

• Affected models: HT-J4200/4500/4550/5500/5500W Blu-ray Home Theatre lines [Elektroda, multi2883, post #18768188] • Common symptom: 4–6 s reboot loop; tray auto-closes; no HDMI/optical audio [Elektroda, silas1, post #18765503] • Official fix time: 5–10 minutes on site using IR/USB jig [Elektroda, pepe72el, post #18805043] • Cost of repair: 0 €/$—Samsung covers parts & labour, even post-warranty [Elektroda, E_M_P_I, post #18802759] • Hotline numbers: 801-172-678 or +48 22 607-93-33 [Elektroda, sowa89, post #18795477]

Do I have to pay for the repair if my warranty expired?

No. Samsung authorised centres perform the firmware reflash free of charge, even several years after warranty expiry [Elektroda, E_M_P_I, post #18802759]

How long does the fix take once at the service centre?

Most users report 5–10 minutes from drop-off to completion because technicians load the corrected firmware via infrared jig [Elektroda, pepe72el, post #18805043]

My unit was never connected to the internet—why did it still fail?

Some players stored the update file locally and executed it later; one offline unit crashed on the same date [Elektroda, mat300, post #18779005]

Is there a firmware version number to check after repair?

Technicians reinstall the original 1012.4 build or newer fixed build; menus should show "ver. 1012" or higher [Samsung Community, 2020].

Edge case: what if the service centre is out of stock or far away?

Samsung allows courier pickup at no cost in regions without local centres [Samsung Community, 2020]. Ask hotline for a shipping label.

How many devices were impacted worldwide?

Samsung community thread logged 1,600+ pages and 3,000+ unique complaints within three days [Samsung Community, 2020].

Does the fix alter audio or picture quality?

No measurable change. Repaired units pass 24 bit/48 kHz LPCM and 1080p/60 Hz signals identical to pre-failure output [KomputerŚwiat, 2020].

Quick How-To: What steps should I follow right now?

  1. Call 801-172-678 or +48 22 607-93-33 and obtain a case number [Elektroda, sowa89, post #18795477]
  2. Bring or ship the player to the authorised centre given.
  3. Collect the unit after firmware reflash; test HDMI and disc playback.
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