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Does the location of the smartphone affect the performance of the TUYA app?

vito007 1155 4
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  • Tuya devices go offline when phone location changes

    #1 21418987
    vito007
    Level 26  
    Posts: 942
    Help: 73
    Rate: 216
    TUYA operation depends on the location of the smartphone?

    Two different TUYA switches. (1 channel and 4 channel)
    Connected to wi-fi.
    They can be controlled if the smartphone is in the location where they were connected.The phone is not on the wifi network and everything works.
    When the phone moves away, or I turn off the location, the devices become off line.
    What am I doing wrong.
    I am a novice tuya'wicz, also please understand if the problem is trivial.
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  • Check whether the Tuya device is using Bluetooth or internet access

    #2 21419536
    pawel_wzts
    Level 12  
    Posts: 46
    Help: 1
    Rate: 8
    Generally speaking, communication with TUYA devices works via Wi-Fi (although your phone doesn’t need to have Wi-Fi, as mobile data is sufficient). As a rule, location doesn’t matter – you can control devices from the other side of the world. In your case:
    1. If the controls work when your mobile is disconnected from the network (neither Wi-Fi nor mobile data), this means it’s communicating via Bluetooth (which is a bit odd).
    2. It’s possible that there are also restrictions on where the device can be controlled from (if it isn’t near the switch, it won’t turn it on). Check the settings.
    3. Also check whether the device has internet access. You wouldn’t want it to turn out that it only communicates via Wi-Fi, and the router is blocking its access.
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  • #3 21419626
    vito007
    Level 26  
    Posts: 942
    Help: 73
    Rate: 216
    pawel_wzts wrote:
    Let's not find out that it only communicates with WiFi and the router cuts off its access



    It looks like this....
    But what could be the cause? (Netia router, 1GB connection)
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  • #4 21420121
    pawel_wzts
    Level 12  
    Posts: 46
    Help: 1
    Rate: 8
    vito007 wrote:

    But what could be the cause? (Netia router, 1 GB connection)


    Well, that leaves you with having a go at fiddling with the router’s settings. I’m not familiar with that model, so I can’t help you with that.
  • #5 21421072
    vito007
    Level 26  
    Posts: 942
    Help: 73
    Rate: 216
    For unknown reasons, devices lose network connectivity after a few hours....
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