Hi. I have a problem with a POLUX TUYA LED tape ( After pairing the tape with the Tuya app, when I turn it off with the wall switch and turn it back on, the tape starts flashing and loses connection with the app. What could be causing this problem? Is it possible that the tape driver is faulty?

It should not be switched off but constantly connected to the power supply.

In that case, how do you switch off the strip? Via the app?

Yes - an app or a remote control.

My question is whether adding a Zigbee gateway would solve the problem?

POLUX TUYA LED strip - blinking and loss of connection after switching off the switch

MatroX13 120 4

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#1 21436952 12 Feb 2025 19:56

MatroX13 MatroX13

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Post #1
21436952 12 Feb 2025 19:56

Hi.
I have a problem with a POLUX TUYA LED tape (https://www.interblue.pl/tasmy-led/tasma-led-z-funkcja-muzyczna-sterowana-smartfonem-16w-3000k4000k6000krgb-wifi-smart-tuyasmart-polux.html).
After pairing the tape with the Tuya app, when I turn it off with the wall switch and turn it back on, the tape starts flashing and loses connection with the app.

What could be causing this problem? Is it possible that the tape driver is faulty?
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#2 21436973 12 Feb 2025 20:07

sosarek sosarek

Company Account
Level 43

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Post #2
21436973 12 Feb 2025 20:07

It should not be switched off but constantly connected to the power supply.

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#3 21436978 12 Feb 2025 20:10

MatroX13 MatroX13

Level 10

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Post #3
21436978 12 Feb 2025 20:10

In that case, how do you switch off the strip? Via the app?
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#4 21436992 12 Feb 2025 20:13

sosarek sosarek

Company Account
Level 43

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Post #4
21436992 12 Feb 2025 20:13

Yes - an app or a remote control.

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#5 21457602 26 Feb 2025 20:41

MatroX13 MatroX13

Level 10

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Post #5
21457602 26 Feb 2025 20:41

My question is whether adding a Zigbee gateway would solve the problem?
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