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Tuya SmartHome - I cannot add 230V ZigBee sockets, other devices work

gruniu 1995 9
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  • #1 21613850
    gruniu
    Level 18  
    Posts: 929
    Rate: 178
    Hi
    I have a SmartHome built on Wi-Fi and ZigBee, via the Tuya app.
    I have been unable to add 230V ZigBee sockets to the aforementioned app for some time.
    I install all other devices without any problem.
    Resetting the devices does not help. For testing I removed one socket and after one minute I could not add it anymore.
    Attachments:
    • Tuya SmartHome - I cannot add 230V ZigBee sockets, other devices work Screenshot_20250722-174539.Tuya Smart.png (95.07 KB) You must be logged in to download this attachment.
    W pełni konfigurowalna automatyzacja domu - prezentacja Fox Wi-Fi Quad Input [sponsorowany]
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  • #2 21615885
    freebsd
    Level 42  
    Posts: 6791
    Help: 766
    Rate: 2034
    Which Wi-Fi router are you using? What are your wireless network settings?
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  • #3 21616298
    gruniu
    Level 18  
    Posts: 929
    Rate: 178
    And what does it matter whether ZigBee?
  • #4 21616907
    freebsd
    Level 42  
    Posts: 6791
    Help: 766
    Rate: 2034
    >>21616298 Sorry - I did not read carefully.

    Added after 3 [minutes]:

    Specify socket and gateway models. Wi-Fi or Ethernet connected gateway?
  • #5 21642973
    krzysgda25TU
    Level 2  
    Posts: 3
    >>21613850 Hello, did you manage to solve the problem with the plugs? I have an identical problem. When they were connected, they worked. When disconnected they cannot be connected - 4 pieces.
    Plug model BSD33 BRAMKA after Wi-Fi
    I have a thermometer also on Zigbee, no problem with it
  • #6 21642976
    gruniu
    Level 18  
    Posts: 929
    Rate: 178
    Unfortunately, no.
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  • #7 21642981
    krzysgda25TU
    Level 2  
    Posts: 3
    >>21642976 .
    I'm thinking of buying one new one or the one I have I'll give to another person who also has a gateway and see if he can add it. I probably tried for half a day to add until finally the app wrote that I had reached the limit of connected devices
    Question: where is the problem? Changing the Wi-Fi network and leaving it on for longer did not help
  • #8 21643028
    gruniu
    Level 18  
    Posts: 929
    Rate: 178
    I have this problem, but with ZigBee.
    Interestingly, the gas sensor, I added without any problem.
  • #9 21643825
    krzysgda25TU
    Level 2  
    Posts: 3
    I think they have stopped supporting it. Today I found this info on AliExpress
    Comparison table showing WiFi and Zigbee plug versions with protocol support info

    Added after 1 [minute]:

    gruniu wrote:
    I have this problem, but with ZigBee.
    Interestingly, the gas sensor, I added without any problem.
    .
    It's identical to me - with the thermometer it works, the plugs no longer.
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  • #10 21827230
    Krzysztoftom
    Level 1  
    Posts: 1
    Has anyone managed to solve this problem on Zigbee?
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Topic summary

LABEL_AI_GENERATED
The discussion concerns Tuya SmartHome integration problems with 230V ZigBee sockets/plugs that can no longer be added to the app after being reset or removed, while other ZigBee devices such as thermometers and gas sensors still pair normally. Users report that the plugs previously worked, but re-pairing fails after disconnection, sometimes until the app reports a device limit. Suggested checks include Wi‑Fi router settings, gateway model, and whether the Tuya gateway is connected via Wi‑Fi or Ethernet. One participant suspects the plugs may no longer be supported, as similar behavior occurs with multiple sockets.
AI summary based on the discussion. May contain errors.
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