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[Solved] Smart bulb does not connect to the app - error message pictured

pawelgawelxd3 330 8
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 21387833
    pawelgawelxd3
    Level 2  
    App screen showing a pairing error with suggestions on how to resolve the issue. Hello, I have a problem with the smart bulb. Namely it does not want to connect to the app. I keep getting a message like the one in the picture.
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    #2 21387867
    p.kaczmarek2
    Moderator Smart Home  
    And, according to the picture, the network is surely 2.4GHz?

    Added after 25 [seconds]:

    And are you putting the device into a pairing state?

    Added after 18 [seconds]:

    What model of device and what app is it?
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  • #3 21387894
    pawelgawelxd3
    Level 2  
    Hello, yes 2.4 GHz.
    As per the instructions, 5 times on, off, it must pulsate, well it does. 2 times already in the middle of pairing it signalled with a constant light, well it also interrupted.
    Model Realme LED Wi-Fi Smart Bulb 9 W E27.
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  • #4 21387915
    p.kaczmarek2
    Moderator Smart Home  
    And do you pair after logging into the app, or in 'demo' mode? Some apps supposedly don't require a login.

    Is this the first device from this app what you are pairing?
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  • #5 21387930
    pawelgawelxd3
    Level 2  
    Not on this app, I have 5 devices and there has been no problem with any of them.
    Yes, I am logged in.

    Added after 49 [minutes]: .


    Screenshot of a device pairing app showing the bulb configuration stage. Hi, during pairing it gets to this point and sort of crashes. I thought it was the app's fault, but it's the same on another phone.
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  • #6 21388082
    p.kaczmarek2
    Moderator Smart Home  
    And do you only have one piece of this bulb? I'm just asking because it might be worth trying on another piece.

    Are you sure you have the app what's in the instructions?
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  • #7 21388100
    pawelgawelxd3
    Level 2  
    Yes realme link
    Regarding the bulb, I only bought one because I wanted to be able to adjust the light output or something
  • #8 21388631
    pawelgawelxd3
    Level 2  
    Ok, so yes, I took the 3rd phone (realme master edition) and installed the Realme Link app there. Well I followed the instructions, well it paired up. Pretty much, on that 3rd phone I logged into my Realme Link account and it turned out that I could now use the old phone and control the light bulb.
  • #9 21388648
    p.kaczmarek2
    Moderator Smart Home  
    For future reference, I would also recommend checking that Bluetooth and location are enabled on the phone in question. For some reason, as I was testing the other day, I discovered that even the location (?) is needed to work. I don't like it very much personally, as I prefer cloudless solutions, but that's not a discussion for this topic.
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Topic summary

A Realme LED Wi-Fi Smart Bulb 9W E27 failed to connect to the Realme Link app, displaying an error during pairing. The bulb was confirmed to be on a 2.4 GHz Wi-Fi network and correctly put into pairing mode by toggling power five times until it pulsated. Despite multiple attempts and testing on different phones, the pairing process stalled and the app appeared to crash. The user was logged into the app, which had previously managed five other devices without issues. Using a third phone with the Realme Link app and logging into the same account successfully paired the bulb, allowing control from the original phone afterward. It was also recommended to ensure Bluetooth and location services are enabled on the phone, as these can be required for successful pairing with some smart devices.
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