logo elektroda
logo elektroda
X
logo elektroda

Energa - I decided to change the tariff from G12k to G11. I check the ebok and G

jozefg 96777 188
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #121 19390306
    kris8888
    Level 39  
    Something is not right here. The middle photo suggests that you chose an offer with a price stability guarantee for 12 months. There is no trade fee with such an offer?
  • ADVERTISEMENT
  • #122 19390532
    MariuszekDz
    Level 8  
    I filled out the application again, there are 4 variants to choose from, one of them is an offer "without an offer" and I chose this one, a contract for a perpetual period.
    By entering the form from Energi's website, there are also 4 variants, but each of them has a visible commercial fee in the summary and the contract period is 24 MONTHS
  • #124 19394961
    kris8888
    Level 39  
    What is this "our tariff" and what is the difference between "our tariff", "standard price list" and "our offer"?
    Wasn't it better to take the "standard price list"?

    I also see that you do not have the all-in-one option selected. Does this mean that you have a different company as a distributor and you have Energa as a seller? This is somewhat contradictory to point 5, which says that invoices will be issued for sales and distribution together.

    Now I am a bit dumb again, is the comprehensive service the same as the comprehensive contract or are they two different things?
  • #125 19394981
    MariuszekDz
    Level 8  
    I understand it so that the seller and distributor may be one company, but they do not have to. sells one and distributes the other. So if I do not choose another seller, I sell from the distributor at his prices.

    Added after 3 [minutes]:

    1. General information
    1.1. This Tariff applies to Consumers from G tariff groups that do not use
    from the right to choose the seller, connected to the network of ENERGA-OPERATOR SA
    hereinafter referred to as the "Operator" for which ENERGA-OBRÓT SA, hereinafter
    "Seller", provides a comprehensive service, subject to point 1.2.
    1.2. Consumers from G tariff groups, connected to the Operator's network, exercising the right
    choosing a seller and deciding to buy energy from the seller have the right
    selection of settlements based on this Tariff or the current market offer
    Seller.
    1.3. The tariff defines:
    a) tariff groups and detailed criteria for qualifying Recipients to these groups,
    b) electricity prices and the conditions for their use,
    c) the method of determining discounts for failure to meet the quality standards of service
    Recipients and quality parameters of electricity.
    1.4. The tariff takes into account the provisions of:
    a) the Act of April 10, 1997 - Energy Law (Journal of Laws of 2020, item
    833 as amended amended), hereinafter referred to as the "Act",
    b) the Ordinance of the Minister of Energy of March 6, 2019 on detailed
    principles of shaping and calculating tariffs and settlements in electricity trading
    (Journal of Laws of 2019, item 503, as amended), hereinafter referred to as the "regulation
    tariff ",
    c) the Ordinance of the Minister of Economy of May 4, 2007 on
    detailed conditions for the operation of the power system
    (Journal of Laws of 2007, No. 93, item 623, as amended), hereinafter referred to as the "Regulation
    system ".
    1.5. Electricity prices included in the Tariff have been determined for the parameters
    qualitative electricity specified in the system regulation.
    1.6. The agreed electricity prices do not include value added tax (VAT).
    With regard to them, VAT is calculated in accordance with the applicable regulations
  • ADVERTISEMENT
  • #126 19394997
    kris8888
    Level 39  
    What is your net rate for selling 1 kWh of energy?
  • #127 19395014
    MariuszekDz
    Level 8  
    I understand it so that Energa is my seller and distributor, I give up the right to choose another seller and take Energa at the prices

    ,, we (the seller): ENERGA-OBRÓT SA
    al. Grunwaldzka 472, 80-309 Gdańsk
    On the basis of the contract, we will provide you with a comprehensive service. It consists in selling electricity and providing it
    delivery to the facility at the following address: ,,

    Added after 1 [minutes]:

    kris8888 wrote:
    What is your net rate for selling 1 kWh of energy?



    [PLN / kWh]
    Basic (G11) 0.3006
    (0.3697) * GROSS

    https://www.energa.pl/mala-firma/obsluga/energa-obrot-a-energa-operator.html

    The comprehensive service is the sale of electricity and its delivery.
    If someone other than the supplier sells you, it is not a comprehensive service

    Added after 16 [minutes]:

    "Wasn't it better to take the" standard price list "?

    Read the attachment at the bottom and judge for yourself, G11k !!!!!



    ,, Our offer ,, https://www.energa.pl/dom/oferty.html
    Trade Fees !!!!!!


    ,, Our tariff ,, - clean G11 with no trade fees and no other pseudo-benefits ...


    "Comprehensive agreement" is concluded for a "comprehensive service"
    Such butter but the contract is nothing more than a contract as a document of concluding the provision of (comprehensive) services
  • #128 19395104
    kris8888
    Level 39  
    MariuszekDz wrote:

    ,, we (the seller): ENERGA-OBRÓT SA
    al. Grunwaldzka 472, 80-309 Gdańsk
    On the basis of the contract, we will provide you with a comprehensive service. It consists in selling electricity and providing it
    delivery to the facility at the following address: ,,

    Ok, but why then in the excerpt from the contract that you put in # 123, in the first paragraph of point 6, you do not have the comprehensive service selected.
  • ADVERTISEMENT
  • #129 19395134
    MariuszekDz
    Level 8  
    point 1 regarding the contract

    ,,
    Recipients who want to exercise the right to choose a vendor, but do not want to have two agreements, conclude an agreement with the selected vendor, while the vendor concludes, for and on behalf of that recipient, a contract with the system operator. The legal basis is Art. 5 sec. 4 of the Act. ,,
    ,, If the customer does not choose a seller, electricity is supplied on the basis of one contract (the so-called comprehensive contract), which the customer has with a trading company acting as an ex officio seller (a company that split off from a distribution company). This agreement contains provisions on the sale and provisions on the distribution of electricity (Article 5 (3) of the Act).

    Honestly????
    I do not know why it is written in point 6 and what are the consequences for me ...
    In fact, it is information there that I did not choose the seller and I have "our tariff" (G11)
    I do not know what would happen if I chose the seller, I would also have the right to "our tariff" (G11)
    In fact, I don't even know if I chose the seller or not

    I wanted G11 without "k" and additional offers and I think so (I hope)


    I simulated the application again
    ,, tariff ,, - only G11k with offers to choose from
    if I do not want the "tariff" but "our tariff" (G11 without trade fees), I click the link and fill in the form again and at the end, as a hidden option, there is the "Energy Rotation Tariff" (no trade and additional fees) to choose from benefits) with a gross price of 0.3697 for an indefinite period
    this is perhaps the only way to get a clean G11 deal
    There is nothing at any stage of the application to select a vendor other than the back-up vendor ...
  • #130 19395282
    kris8888
    Level 39  
    MariuszekDz wrote:

    I wanted G11 without "k" and additional offers and I think so (I hope)

    You have it, because the rate per kWh you gave indicates it. I have the same and I also have the usual G11.

    Unfortunately, from January 1, this capacity fee has been added, although there is no tragedy for ordinary consumers. For households, it is a maximum of PLN 10.46 net per month. Companies are much worse in this matter because they pay for each kWh they use.

    Energa also slightly increased the rate for selling kWh from January 1, 2021 in the G11 tariff for households. By the end of 2020, it was 0.2902 net per kWh, and now it is 0.3006 net per kWh.

    Unfortunately, Energa is not the cheapest "one-stop" electricity supplier and seller in the country. Once, when I was analyzing prices, it turned out to me that, for example, Enea in the Kuyavian-Pomeranian Voivodeship is much cheaper in the regular G11 tariff.
  • #131 19395349
    MariuszekDz
    Level 8  
    I wrote to them to explain point 6 why it was decided for me not to choose a seller, since the application did not mention it. I'll see what they write back, just out of curiosity.
    In contrast, in the energy office in my city, stubborn ladies claimed that there is no clean G11 anymore, only G11k with trade fees. There is no end, the former is now gone. And yet there is still G11, they only trick people because that's what they have prikaz, cheating in broad daylight and what will you do to them ...
  • ADVERTISEMENT
  • #132 19395538
    kris8888
    Level 39  
    MariuszekDz wrote:

    In contrast, in the energy office in my city, stubborn ladies claimed that there is no clean G11 anymore, only G11k with trade fees. There is no end, the former is now gone. And yet there is still G11, they only trick people because that's what they have prikaz, cheating in broad daylight and what will you do to them ...

    Because that's how they were probably "instructed" by the management. It is known that the G11k tariff with a trade fee is more profitable for Energy than the regular G11. Except that telling customers that there is no longer the usual G11 tariff and only G11k is actually a scam.
    Unfortunately, my in-laws were also stretched over the phone to change to the G11k tariff. Until nothing can be done about it because it is a fixed-term contract.
  • #133 19395549
    MariuszekDz
    Level 8  
    I would also probably have signed the G11k, because I was not on the subject, but quite by chance I was guessing with my neighbor who they put on the G11k in the living room and he also caught on to the FV. So I was prejudiced and it was confirmed, I started to rummage the topic on the net and that's how I got here, fortunately ...
  • #134 19396561
    antossss
    Level 1  
    kris8888 wrote:
    MariuszekDz wrote:

    In contrast, in the energy office in my city, stubborn ladies claimed that there is no clean G11 anymore, only G11k with trade fees. There is no end, the former is now gone. And yet there is still G11, they only trick people because that's what they have prikaz, cheating in broad daylight and what will you do to them ...

    Because that's how they were probably "instructed" by the management. It is known that the G11k tariff with a trade fee is more profitable for Energy than the regular G11. Except that telling customers that there is no longer the usual G11 tariff and only G11k is actually a scam.


    The situation is similar in Kołobrzeg. Maybe the president of the board will order an inspection in his offices where the company's full-time employees lie that there is no regular G11 tariff and press G11k. Or maybe UOKiK would take care of it.
  • #135 19396568
    MariuszekDz
    Level 8  
    From what the press reports, an audit has already been commissioned in this matter, but it concerns external entities, :) )) Everything is fine in Energa's salons.
  • #136 19399636
    zeppelin60
    Level 14  
    They changed it to G12W without any problems, because although "I signed the contract knowing the conditions", "for the sake of customer satisfaction, etc., they agree to change the tariff without imposing a penalty fee".
    Let them be, it is important that they withdrew, there is probably a general action in this direction, but I wonder what they will come up with in a moment ...
  • #137 19400028
    kris8888
    Level 39  
    zeppelin60 wrote:
    just curious what they will come up with in a moment ...

    Unfortunately, you have to be vigilant all the time for any such pseudo promotions, super tariffs or other services that appear once in a while and are offered to customers.
    There is a general rule that no service provider proposes changes to customers that would be for the benefit of customers, reduce their bills, etc. The first thing that counts is the profit for the service provider. If the customer overpays, because he has, for example, a wrong tariff or pays for something that he will never fully use, the service provider sits quietly and only counts the money.
  • #138 19402475
    MariuszekDz
    Level 8  
    Contract for G11 signed, meter in 3 days, electricity is available,
    So, contrary to what the authorized Energi salon claims, it can be ...
    Cheers and good luck in the fight for your ...
  • #139 19403272
    zeppelin60
    Level 14  
    kris8888 wrote:
    Well, unfortunately, you have to be alert all the time to any such pseudo promotions, super tariffs or other services that appear once in a time and are offered to customers

    I spit in my chin that I was fooled when I signed this new contract in November. Especially that I saw g12k and g12w on the contract, and I even asked about it, but the nice lady explained to me that it was from a comprehensive contract, and now they do not include others ... awarded by Energa.
  • #140 19403362
    kris8888
    Level 39  
    The fact that they only conclude comprehensive agreements may be true, but the fact that the G11k tariff is because the comprehensive agreement is an obvious lie because we have already established that the G11k tariff and the comprehensive agreement are two different and separate things.
    I don't know, maybe they have top-down regulations that they only offer G11k in their offices, showrooms and over the phone, and if the customer wants a regular G11, he has to conclude a contract on his own via the Internet. It would also be unfair, but maybe through such a G11k you simply pay extra for service by a "nice lady".
  • #141 19404128
    klaudiadu
    Level 6  
    I just got the bill after switching to G11 tariff. Can I advertise it because despite switching to G11 from March 23, they charged me a fixed fee and a power fee as with the old tariff. I am sending the photo in the attachment. It is a combined G11k and G11 invoice
  • #142 19404169
    wicekjas
    Level 7  
    klaudiadu wrote:
    I just got the bill after switching to G11 tariff. Can I advertise it because despite switching to G11 from March 23, they charged me a fixed fee and a power fee as with the old tariff. I am sending the photo in the attachment. It is a combined G11k and G11 invoice


    There are no grounds for claiming this invoice. Until March 24, 2021 they charged G11k with a higher rate for 24/7 active energy, and from March 25, 2021 already G11 with a lower rate. They charged the trade fee for one month until April 24, 2021 and they have not collected it further. You cannot avoid the capacity fee. It is set by law, regardless of the tariff. It all comes down to reading the invoice correctly, which is actually not easy at the beginning, but it is better to monitor what you are paying for. The next invoice should only list G11.
  • #143 19404953
    braavoo
    Level 12  
    I also got into this case with the G11k tariff.

    I changed to G11 through the net but unfortunately they did not accept it because they said that I would have to pay a fine for breaking the contract ahead of time.
    I only managed to change by phone in BOK after confirming that I accept a contractual penalty for breaking the comprehensive contract and the cost of PLN 7 per month.

    After preliminary calculations, it turns out that even when paying the penalty for breaking the contract ahead of time
    for the G11k tariff:
    1) monthly commercial fee 18.69net
    2) 1kWh rate = 0.2988 net
    3) penalty for breaking the contract = PLN 7

    switching to the G11 tariff (1kWh rate = 0.3006 net) gives you about PLN 15 gross savings per month.

    I use pellets at home, so I have 1 bag (purchase price: PLN 15), which is enough for me in the summer season to heat water in a tray of 300 liters (demand of a family of 4) for approx. 3 days without any savings on showers, etc.

    These are real numbers. On an annual basis, it gives me fast and approximately PLN 150.

    Is that a lot? Judge for yourself

    If I could not be framed in such a contract, I would be in plus about PLN 22 x 12 months = PLN 264 per month

    It is a full tank of fuel sufficient to drive about 800 KM without a spin, i.e. a trip on a holiday in the country for FREE.

    The next step will probably be a complaint about an earlier unfavorable contract, but this will happen over time.
    I have already fought with them over the bill due to a damaged electronic meter that showed the wrong result and I WON. You just need to have evidence, calculations and good arguments.
    Will it work this time? I don't know, but what's the harm to fight.
    This is a bloodsucker who milked ordinary honest people, so why not fight it :-)

    I encourage everyone to fight for theirs.
  • #144 19405385
    kris8888
    Level 39  
    braavoo wrote:

    I changed to G11 through the net but unfortunately they did not accept it because they said that I would have to pay a fine for breaking the contract ahead of time.
    I only managed to change by phone in BOK after confirming that I accept a contractual penalty for breaking the comprehensive contract and the cost of PLN 7 per month.

    This penalty is, as I understand it, for as many months as the term contract was supposed to last?
    But you probably mix the concept of "breaking the comprehensive agreement" with the departure from the G11k tariff, because as we agreed, these are two different things.
    You just had a fixed-term contract with additional pseudo "services", such as a price stability guarantee, and you just broke it, not a comprehensive contract. Because as I understand it, a comprehensive contract for two services in total, i.e. for the sale and distribution of electricity you still have from Energa?

    Is this new contract open-ended?
  • #146 19419830
    szubiel
    Level 2  
    Hi to all
    I have not been on the forum for several good years. I came here after the latest energy bill. Unfortunately, like most of them, I got stuck in G11K when buying a flat - 2 years ago.
    As the contract period was over, I got an energy call. The lady on the phone offered me "some tariff", where I would have to pay 34 or 35 groszy per kwh, my trade fee would additionally increase from PLN 8 to 16. I got to know the energy tariff for 2021 before, but so far I had 0.3041 PLN net, I did not go into the other details too much and I was still sitting on this contract, what I have. During the conversation, I reminded you that I know the G11 rate approved by the ERO for 2021 for ENERGA and it amounts to less than PLN 0.3 net. Of course, I heard that there is no such tariff and I make up such amounts. The conversation ended with a quarrel with you and a statement that it is impossible to talk to me.
    But back to the bill. In April, a period of 2 years has passed since I signed the contract and unfortunately the promotional price has ended. With 0.3 PLN I suddenly got 0.36 PLN net.
    Thanks to you, I applied online for "clean G11", we'll see what comes out of it.
    Additional question. If I am working on the new tariff, will the actual settlements be added to it?
  • #147 19420020
    wicekjas
    Level 7  
    szubiel wrote:
    Additional question. If I am working on the new tariff, will the actual settlements be added to it?


    Not.
  • #148 19422631
    klaudiadu
    Level 6  
    szubiel wrote:
    Hi to all
    I have not been on the forum for several good years. I came here after the latest energy bill. Unfortunately, like most of them, I got stuck in G11K when buying a flat - 2 years ago.
    As the contract period was over, I got an energy call. The lady on the phone offered me "some tariff", where I would have to pay 34 or 35 groszy per kwh, my trade fee would additionally increase from PLN 8 to 16. I got to know the energy tariff for 2021 before, but so far I had 0.3041 PLN net, I did not go into the other details too much and I was still sitting on this contract, what I have. During the conversation, I reminded you that I know the G11 rate approved by the ERO for 2021 for ENERGA and it amounts to less than PLN 0.3 net. Of course, I heard that there is no such tariff and I make up such amounts. The conversation ended with a quarrel with you and a statement that it is impossible to talk to me.
    But back to the bill. In April, a period of 2 years has passed since I signed the contract and unfortunately the promotional price has ended. With 0.3 PLN I suddenly got 0.36 PLN net.
    Thanks to you, I applied online for "clean G11", we'll see what comes out of it.
    Additional question. If I am working on the new tariff, will the actual settlements be added to it?



    Not. Earlier, a few comments were in the top, I gave a photo of my last invoice combined g11k and g11 without fees
  • #149 19423045
    Alavandares
    Level 8  
    I had an energy consultant and pushed my older people the g11k tariff with a commercial fee and I had G11.And I have a question for you, can I withdraw this annex within 14 days at no cost?
  • #150 19423154
    kris8888
    Level 39  
    If the contract is concluded outside the business premises, it is possible to withdraw from it within 14 days without any costs.
    Unfortunately, you probably have to go to the sales office to withdraw from the contract.

Topic summary

The discussion revolves around a user's experience with changing their electricity tariff from G12k to G11 with Energa. The user faced challenges in the process, including receiving incorrect offers (G12k instead of G11) and confusion regarding the differences between G11 and G11k tariffs. Participants shared insights on the nature of these tariffs, with G11 being a standard billing option and G11k including additional services and fees. Many users reported difficulties in accessing the G11 tariff, often being pushed towards G11k, which includes a commercial fee. Solutions discussed included submitting formal requests for tariff changes, contacting customer service, and filing complaints with consumer protection agencies. The conversation highlighted the importance of understanding contract terms and the potential penalties for breaking contracts.
Summary generated by the language model.
ADVERTISEMENT