Energa - I decided to change the tariff from G12k to G11. I check the ebok and G

The change was made by phone. A penalty of PLN 7 until the end of the contract (instead of a commercial fee of about PLN 20) for a dozen or so months is already the difference. So if I recommend something through the hotline, do it.

After reading your posts, I reported the case to UOKiK, describing it extensively.

In short:
1) no G11 offer selection by accessing the main page Only by going through the "hidden" link you can reach it.
2) no choice of the G11 offer via 24.energa.pl. Only G11K is available.
3) Additionally, after the end of the validity of the G11K offer, the customer switches to the standard G11K price list (trade fee + higher active energy 24 hours a day) and not to G11.

All this (and probably "pushing" G11K customers by phone, in the Customer Service Office) manipulates us to choose an offer with a commercial fee and a higher rate of active energy 24 hours a day. I like the list of offers the most, where the G11K is distinguished by a color, an appropriate photo, and the G11 is a person sitting alone in a chair and looking at a document, against a gray background. Marketing social engineering at the highest level.

wicekjas wrote:

All this (and probably "pushing" G11K customers by phone, in the Customer Service Office) manipulates us to choose an offer with a commercial fee and a higher rate of active energy 24 hours a day.

Exactly. The only plus of this situation is that from the contract with the G11K tariff concluded outside the company's premises you can withdraw without consequence (consumer withdrawal) within 14 days and claim G11 tariff without any penalty. Unfortunately, the contract concluded at the company's headquarters is much more difficult to solve without costs.

wicekjas wrote:

After reading your posts, I reported the case to UOKiK, describing it extensively.

This is a good step. I did it myself some time ago and arranged for a change of a tricky contract from PGE for my friends. It lasted for three months - after all, PGE chose to "get along" before they successfully got down to it. However, I reported the matter to the ERO, which is established and better prepared for this type of case.

Hello, I am asking for help. Has anyone managed to change the tariff? For me, the case was like this. Two representatives of Energy came to me. The husband opened the door. They said something about updating the data if everything is correct. I checked the client's number if they had a good PESEL contract number. Everything was fine. I signed. Today I go to the ebok and what's there? G11k tariff contract. I'm heartbroken. The worst thing is that I was standing in the kitchen, making dinner and asking 10 times if it changed anything in my contract so far. The woman gave me a tablet to sign. No information about the withdrawal because it was just checking whether we are still using or nothing has changed when it comes to my data, etc. and not a change of contract. No help on the hotline. Peans are talking about this fixed-price tariff, etc. but what made me upset the most was that someone had beaten me up and just cheated. Additionally, because of this change, I cannot provide the actual settlement and I will be getting emails about the debt and interest in a moment. I can't sleep because I care. This is the reason why I would like to change operator. I am thinking about pge because I already have gas there. Please let someone know what to do.

Please be advised that changing the G11K tariff to G11 is possible through the "hidden" link indicated earlier in this topic, ie: https://www.energa.pl/dom/formularze-taryfowe/formularze-osd.html After two days from of the application, I received a response saying:
I have considered your application for updating the terms of your contract positively. From December 2, 2020, the basic tariff G11 will apply to your consumption point. "I hope that with the next invoice there will be no commercial fee and a lower rate for 24/7 active energy.

Mobali wrote:

However, I reported the matter to the ERO, which is established and better prepared for this type of case.

We will see what UOKiK will do. If they downplay the matter, I will report it to the Energy Regulatory Office on your advice.

abecede1985 wrote:

Please let someone know what to do.

Try to thoroughly present the case to the district consumer ombudsman in your area. In addition, you can ask for help from the Consumer E-Advice Center operating at the Office of Competition and Consumer Protection at the e-mail address bilety(_at_)dlakonsumentow.pl.

Hi. I made a complaint. I have to pay a fine for breaking the contract of PLN 36 7 per month, i.e. over PLN 250. I was cheated and I still have to pay for it. I want to cry. I wrote a complaint about the ERO. I am sending by registered mail tomorrow. best regards

abecede1985 wrote:

Hi. I made a complaint. I have to pay a fine for breaking the contract of PLN 36 7 per month, i.e. over PLN 250. I was cheated and I still have to pay for it. I want to cry. I wrote a complaint about the ERO. I am sending by registered mail tomorrow. best regards

A first-class scam, there is nothing to argue about, but for two bad things, it is better to pay PLN 7 a month "penalties" and have a basic G11 than not pay a fine and pay PLN 23 a month upwards for the trade fee in the G11K offer.

Hello. I was able to talk to a woman from BOK on a private basis. She wrote that it is a common practice of representatives from Olsztyn. Information on the Internet from the Customer Service Center that Szczecin agreed to the customers that they cannot be misled in such a way. She advised that the first complaint should be written calmly and if it is rejected, the second should be written more aggressively.

... and if it does not help, it will scare you by submitting the case to the ERO, preferably by the Office of the Poviat Consumer Ombudsman. Usually, using the slogans "spokesman" and "URE" all impossible matters can be solved somehow.

Hello my father got screwed into this g11k too and I'm trying to unscrew it now and go back to g11. Some guy from energy came and, under the guise of updating the contract, he pushed him some shit called an offer for mobile with a commercial fee of PLN 19, about which he was not informed in the contract, also there is no written that there will be such a fee added to the bill. I can not find any information what it is. is this offer for mobile, you can see what is it?
I still have a question for those who managed to change the offer through this form on the page where I choose I change the tariff group I come to stage 3 contract data and it looks like this at the very bottom is select a backup vendor
It can be omitted because it does not need a backup seller, besides, there is no seller entered on the contract, and if it is impossible, how does it work? who to choose? because there are 3 to choose from Will I have to pay the other one money for signing this contract with him? and this text under the choice of the seller where you must mark the check mark and it is written I authorize the distributor to conclude - on my behalf and on my behalf - a reserve comprehensive contract with the reserve seller and that the performance of this contract begins before the deadline to withdraw from the reserve comprehensive contract concluded remotely or outside the premises. so as I understand correctly, I agree to something that I do not know how it works and I will not be able to give it up within 14 days, yes? what to do in this situation? 'Cause I don't wanna get into even bigger shit.
One more question in the picture that Pawel-jwe posted, you can see that it is written, I choose up to 12 months of guarantee of a fixed electricity price
after selecting this offer, will they not bring up any additional fees for resigning from the trade fee?

kielonek89 wrote:

Some guy from "Energia" came and, under the guise of updating the contract, he pushed him some shit called an offer for mobile ...

So it was a deal with some salesman outside of the company's premises. In this case, an ordinary consumer withdrawal from the contract is enough, even without giving reasons.

kielonek89 wrote:

and at the bottom is select a backup vendor
It can be omitted because it does not need a backup seller, besides, there is no seller entered on the contract, and if it is impossible, how does it work? who to choose? because there are 3 to choose from

This is a problem for contract holders with "strange pseudo operators"

because:
"The backup seller is simply another, active seller of electricity, operating on the Polish energy market, with which our distributor has a signed contract. In the event of a crisis, each backup seller is obliged to take over customers from the seller who terminated their contracts."

For the largest companies like Energa, the option to discontinue benefits is only theoretical.

I have chosen, I guess? Polenergia or Energia Polska.

Here is a page with comparisons / opinions
https://optimalenergy.pl/

abecede1985 wrote:

Hello, I am asking for help. Has anyone managed to change the tariff? For me, the case was like this. Two representatives of Energy came to me. The husband opened the door. They said something about updating the data if everything is correct. I checked the client's number if they had a good PESEL contract number. Everything was fine. I signed. Today I go to the ebok and what's there? G11k tariff contract. I'm heartbroken. The worst thing is that I was standing in the kitchen, making dinner and asking 10 times if it changed anything in my contract so far. The woman gave me a tablet to sign. No information about the withdrawal because it was just checking whether we are still using or nothing has changed when it comes to my data, etc. and not a change of contract. No help on the hotline. Peans are talking about this fixed-price tariff, etc. but what made me upset the most was that someone had beaten me up and just cheated. Additionally, because of this change, I cannot provide the actual settlement and I will be getting emails about the debt and interest in a moment. I can't sleep because I care. This is the reason why I would like to change operator. I am thinking about pge because I already have gas there. Please let someone know what to do.

Is it not so that you can resign from a contract signed outside the company's premises within 14 days?

gkwiatkowski wrote:

Is it not so that you can resign from a contract signed outside the company's premises within 14 days?

This is exactly what it is. But we do not know if these 14 days have passed since the contract was signed.

The representative went on October 19, so it was well after 14 days. For me, the situation was that I settled the invoice on 02/11 and there was no change on the ebok. Then there was an ebok update from 18/11 to 26/11 and there was no access. Only when I could not do the settlement in December something touched me that there was a problem. They did not update it for over a month, I did not get the alleged Lotos card or other documents because the representative simply lied to me. I wrote my complaint only in December. First, I called the hotline. Pissed off like a wasp that she will send a complaint to the ERO. She scratched 4 pages. Yesterday I got a text message that the complaint was considered and I have the G11 tariff on ebok instead of G11k again, despite the fact that more than a month has passed since the visit of these representatives. Therefore, write and do not give up.

who to choose because in step 3, when changing the tariff, there is a backup vendor to choose from:
Energia Polska from Wrocław
Polenergia Dystrybucja from Warsaw
Fortum Marteking and Sales Polska from Gdańsk
???? who to choose

No matter, I wrote above why, e.g. Polenergia

When choosing a backup seller, he will not charge any fees like a trade fee or just for being the backup one?

kielonek89 wrote:

When choosing a backup seller, he will not charge any fees like a trade fee or just for being the backup one?

No worries. Choosing a backup supplier does not involve any additional fees added to the energy bill.

Going back to the topic, I got my first bill after switching from G11k to G11:

for 347 kWh it was PLN 271.36

For comparison, the previous bill was for 310kWh for the amount of PLN 276.05.
So it's clearly better to go from G11k to G11. Unfortunately, I do not have the details, because of course there are problems with their system (as always) and I do not have an invoice preview yet, and certainly part of the last bill was still settled as G11k (the next bill should be even more favorable).

Additionally, this is my remark, while reading the above posts, I came to the conclusion that the G11K is "sold" in two ways:

1. As an indefinite contract - then the change from G11k to G11 is possible immediately and costs nothing - it is important to know that this is not a tariff change, but an offer because in fact G11k = G11 + "premium services"

2. As a fixed-term contract (earlier it was 24/36 months) - in such a situation, unfortunately, the penalty for breaking the contract is mentioned in the amount of PLN 7 / month.

From what I read and my own experience, it is best to do everything via the Internet / eBOK, a visit to a stationary Customer Service Center is just a waste of time and nerves.

abecede1985 wrote:

I was able to talk to a woman from BOK on a private basis. She wrote that it is a common practice of representatives from Olsztyn.

Koszalin is not better ... what I heard while standing in the queue at the BOK is a small head. After entering, as already in the waiting room, on a chair, I was even better, an old lady, also deceived, although a different topic, came to seek help. Of course, the BOK staff was fired and it was not their brooch (and in my opinion they should take care of it). On the other hand, the applicant who was sitting at the position next to him, only took a piece of paper from his briefcase, scratched something there and told his grandmother to go to the police and report the fraud and refer to what he wrote - the service mine is priceless ... parasites.

Good luck to everyone in the fight against G11k and ENERG.

I would also like to warn you against attempts to manipulate and stretch after changing the contract from G11K to G11. I improved the contract for myself, my father and aunt.

My wife, as the contract is for her, already had a call from ENERGA with a proposal of a rate for 24-hour active energy PLN 0.39 ... (higher than the G11 itself) and a commercial fee of PLN 27 per month plus rubbish such as a fuel card; contract for 24 months. So is my father.

Due to the fact that I had previously talked to them about swindles on the part of ENERGA, they refused the consultant. The consultant was so insolent that when the wife suggested that he call later when I was at home, he said that I had nothing to say here because she was a party to the contract (which of course is true, but does not mean that the wife cannot consult the decision with a third party).

I am sure that most of them are manipulated without having sufficient knowledge about the possibility of withdrawing from the contract concluded outside the premises. When the bill comes, it's too late.

wicekjas wrote:

I am sure that most of them are manipulated without having sufficient knowledge about the possibility of withdrawing from the contract concluded outside the premises. When the bill comes, it's too late.

Fortunately, this is not the case.
If:

pawel-jwe wrote:

1. As an indefinite contract - then the change from G11k to G11 is possible immediately and costs nothing - it is important to know that this is not a tariff change, but an offer because in fact G11k = G11 + "premium services"

I had exactly this situation (the contract was signed in the BOK premises) and after 3 months I changed calmly from G11k to G11 (already via the Internet) without any consequences and costs.
Worse when there is:

pawel-jwe wrote:

2. As a fixed-term contract (earlier it was 24/36 months) - in such a situation, unfortunately, the penalty for breaking the contract is mentioned in the amount of PLN 7 / month.

Then, as the colleague mentioned, there are 14 days to withdraw from the contract concluded outside the premises (without any consequences), after this date there are additional costs related to the termination of the contract for a specified period.

Good day. For me, they have already been so entangled that I do not know whether to laugh or just ignore it. Fortunately, they accepted the complaint, but they did so that they withdrew my invoices for the months that were with g11k, although they were settled with the g11 rate because they did not manage to make changes to the contract for 2 months and without the commercial fee. Then I got a text message that I can finally settle the actual settlement and here is a note from the day I signed these supposedly updates to the contract and I have a bill to pay for the 3rd month because the settlement is always back in a month. The cash registers for the paid invoices have not been returned and I have 14 days to pay the invoice. The meter is reset so the kWh quantity is correct. After the intervention, they ordered to send the account number to which they will send the overpayment, but instead of contacting them, the man has to look after everything himself. No message from them. Thread. Totally. I am waiting for an invoice because I will probably burn out transmission fees x3 knowing Energa.

How long have you been waiting for the switch to g11? because I sent the application via the Internet last Friday and, apart from a text message confirming the acceptance of the application for processing, I have not received any reply to this day.

kielonek89 wrote:

Last Friday and apart from a text message confirming the acceptance of the application for processing, I have not received any reply to this day

For me, it took less than 2 hours from the e-mail confirming the receipt of the application to the receipt of the documents to change the form of settlement (on the same day I had a set of documents confirming the change to G11 at the post office).
However, for me it somehow went exceptionally quickly If I were you, I'd call you today.

kielonek89 wrote:

How long have you been waiting for the switch to g11? because I sent the application via the Internet last Friday and, apart from a text message confirming the acceptance of the application for processing, I have not received any reply to this day.

On December 1, I reported a change from G11K to G11. On December 3, I received information that as of December 2, the G11 applies to me. Patience.

Hello everyone
My mother is another "victim" of BOK service. In October, she transferred the contract with Energa to herself, we went together to BOK. We said that we want everything to be as it is (the current tariff G11), but the contract is simply for mum (previously it was for dad). We had with us the meter handover protocol and an excerpt from KW on the ownership of the house, so the lady went on to present the offer.
She said what the price would be for electricity and that from now on, EVERYONE who signs a new contract will pay an additional trade fee of about PLN 27 / month, but if we agree to invoices on-line, it will be PLN 5 cheaper. My mother and I grimaced at the new cost, I asked if it was possible to do it differently, but the lady replied that there was no other option, with each new contract this cost appears. And that we had no choice and had to move the contract - my mother signed the documents.

The lady from BOK also informed us that we can use the help of various professionals, e.g. plumber, etc., because it is included in the package, and almost no customer knows about it (a lamp should light up here, but unfortunately ...).

Finally, we have just received the first invoice for the amount of PLN 440, where we normally pay about PLN 220, in the winter period PLN 380 was the max. I admit that I was shocked, I started to drill down and realized that we unknowingly used an additional service.

The contract is for a specified period until October 16, 2022. There is also a fine of PLN 7 / month.

I want to take some steps, because I was terribly irritated that the person in BOK cheated my mother in vivid eyes saying that she HAS to pay the trade fee and there is no other option.

A question for you: what is the best way to start? Report to the Poviat Consumer Ombudsman? Write a complaint? If so, then through 24.energa.pl or, for example, is it better paper?

I will be grateful for any advice.

G11k is not a tariff but an additional option. Therefore, in your position, I would first use the option of changing it via the Internet at the links provided in this thread. If no one contacts mum by e-mail or text message within a few days, please write a complaint via ebok on behalf of mum. That she was with the witness, that is with the lady, and was misled and that the matter will be investigated by the ERO This additional option is supposedly insurance from PZU, Lotos cards for fuel, help from an electrician and God knows what. If it does not help, it is better to pay a fine of PLN 7 than to pay 2x higher bills. best regards

Transferring the contract was unnecessary ...

And now it's after the birds, you have to break off and pay PLN 7 / month
it pays off anyway.

Thanks for the answers. I am a little afraid to maneuver the options on the internet account myself so as not to worsen the case (e.g. some additional penalty for arbitrary changes , but maybe I will actually test these links at the beginning, and if there is no other option, we prefer to pay this penalty once for breaking the contract.

We moved the contract because about 20 years ago, when Energia employees were going from house to house to update the data, they signed a contract to supply energy with my dad, who was home alone and has no ownership of the building. Now we want to increase the power and in our district office they said that only the owner of the property can apply for it, so we have to transfer the contract to my mother. Hence all the confusion.

best regards