Energa - I decided to change the tariff from G12k to G11. I check the ebok and G

And submit everything in writing, dated, with confirmation of receipt by the company or by registered letter with acknowledgment of receipt.

M question - are those who have photovoltaics and are the prosumers, do they change the tariff from the same link? What we,, ???

On April 22, I filled out the online tariff change form from G11K to the previous G11. Today I got a new invoice: there is no trade fee on it.

I wrote back as below, what can I do?
_________________________________

Sir,
We were unable to prepare a contract for you as you did not provide us with all the correct information. Group change cannot be made. because you have the same group as in the application, ie G11. If you wish to change the offer, we would like to inform you that a contractual penalty may be charged for breaking the terms of the contract. The current offer of the Travel Package is valid until 30/06/2022. If you are still interested, please send us a set of documents again.

What do we need

In order for us to be able to prepare a contract for you, you must send us:

- application

Where to submit your documents

You can send the documents by post or via the Internet.

You gave yourself a Travel Pack and the G11k associated with it, so unfortunately you won't do anything. Calculate whether it is not profitable for you to break the contract on this package and return to G11.

Unless you pressed this Travel Package less than 14 days ago and over the phone, you can still withdraw at no cost.

If they pressed you this package without your knowledge and conscious approval, a letter to them with a copy to the Office of Competition and Consumer Protection, maybe you can get out of it.

The principle is simple, you do not take any packages with fixed-term contracts, because they are designed to benefit the company and not you.

They pressed the package on June 30, 2020. but I would prefer a penalty for breaking the contract, PLN 7.
I have submitted my application again and I am waiting for a reply.

It's been a while so I can boast of the effects.
I received a response from Energa on May 11, i.e. 3 working days after submitting the application. The content contains information about the transition to the G11 tariff on May 11, 2021.

The first invoice in June (for the month of May), of course, in full under the old conditions (G11K). I paid and filed a complaint via ebook (24.energa). The answer came after 14 days (I took a while). A correction was made and I got as much as PLN 9 overpayment (I gave the meter 1 day too early to calculate the commercial fee).
The invoice for June was correct, except that due to my inattention, the fixed / oze / cogeneration charges were doubled.

By the way, I recommended watek to my friends. A colleague went to the energy department in Olsztyn and he managed to take an ordinary G11 in the living room. He only had to pay a fine until the end of the contract (PLN 8 for each month).

Thanks to everyone for helping us quit this ridiculous G11K.

Cramps keep telling me that I have g11 and the invoice g11k, what to do. Help.

Thanks for the link I have applied for a change. I hope it will work

Hello
The G11k also drew me here.
I submitted an application to change the current tariff, i.e. G11k to G11 and the answer was negative because I already have a contract. In addition, I am wondering about the return in this answer "Conclusion of a Comprehensive Agreement with a new offer ..." and it is probably about this topic, so that how and "k" were not in pure G11 right?
Should I mention this when changing?
Attached are their answer and an excerpt from my contract where point 5 a and b are unclear to me.
I am asking for some advice on what I should pay attention to when a new contract comes to fruition.
best regards

maciek_z_polska wrote:

I guess the point is that this how and "k" was not in pure G11 right?

Well, yes in this topic, but in fact, to "get rid of" "k" you have to terminate the existing contract and conclude a new one. It cannot be done with an annex. As you wrote, when breaking the existing contract, you have to pay a contractual penalty of at least PLN 7 or 8 for each unused month. Now you pay PLN 8.12 net for (say) "k" and you have a slightly lower price per kWh (than I do without "k"). Calculate whether it is profitable for you.

maciek_z_polska wrote:

where point 5 a and b are unclear to me.

What is not understandable about it - the contract is like two parts: for the sale of electricity and for distribution. You can sign two contracts - one entity will sell you electricity and another will supply it. The same one delivers and sells for you. Sells tariff with "k" and delivers without "k".
Not long ago, I managed to get rid of "k" in a slightly different way without paying a penalty. The contract with "k" was for my wife and I took the new one. Of course, this was not a rewrite, but a new contract for me and the end of my contract for my wife. Practically on the same day when I submitted the application (online), I had a signed contract.

I will supplement because it may be useful to someone.
When submitting an application for concluding a contract (as in my case "rewriting" to another person), the application should be accompanied by the meter handover report. There is also an option to choose from - no contact with the current subscriber, then you do not have to attach this protocol, and I had no contact with my wife (at the moment - she was at work ) it went without a protocol. When I got a new contract by e-mail, I logged in to my wife's 24energa.pl account and there in the message I wrote them the final meter reading. After a few days, they issued the last invoice without any contractual penalties. In addition, I also gained the power fee - it was PLN 7.47 and it is PLN 1.87. Over time, the fee will increase, but now it is gaining a little.

dell44 wrote:

Cramps keep telling me that I have g11 and the invoice g11k, what to do here. Help.

Maybe you're asking the wrong question. They have the names of everything that are intended to confuse people on purpose. You have a G11 tariff but you have an "offer" contract and it's called G11k. What you want to do is not to change the tariff, because you already have G11, but you want to give up the "offer" or "package" and switch to a simple contract without additional services such as insurance or price guarantee. Such a simple option is probably called "my tariff" or "our tariff" - that's the trade name. I changed from G11k to G11 only by writing via chat on the Energi website and, surprisingly, it probably worked. They told me that from the date of my chat (chat) they would change the "billing basis" to one without "k" and that there would be no additional fee or penalty. Indeed, the next day (although they have 30 days to decide) I received an email about the change of the settlement basis, and in the 24.energa.pl system, where I had G11k before, there is G11 itself (in the "products you use" or something like that) . I haven't received an invoice yet after this change, but all indications are that the change really took place and I didn't have to go anywhere, call or send any papers, just spend 15 minutes in the chat.

maciek_z_polska wrote:

I submitted an application to change the current tariff, i.e. G11k to G11 and the answer was negative because I already have a contract.

I also had a contract, but I wrote to them clearly that I was not presented with the G11 option without "k" and that is why I unknowingly chose the one with "k". There was no question that it couldn't be changed now or that I would have to break my current contract. Maybe it is important that I signed the contract in connection with taking over the counter and then they pressed "k" for me, and now they "only" restored the version of the contract that was concluded with the person after whom I took over the counter.

Hello, yesterday I went to rewrite the counter to myself at a stationary point. The lady immediately gave me an offer to sign. Unfortunately G11k 31 PLN commercial fee, contract for 24 MSC PLN 15 penalty per month. After counting the costs at home, I was shocked. Over PLN 60 in a 2-month settlement is definitely too much for me. I bought the apartment myself, and my wife and I have a separate property. I had the idea to mix myself up with this contract by rewriting the counter to my wife. It does not have a legal title to the premises except for permanent registration, but the lending agreement should pass as the legal title to the premises. The lady on the hotline said that in the event of rewriting the meter, my wife would have to pay a contractual penalty for the previous owner of the meter (i.e. for me). Is it true? Is there any way I can change my tariff without incurring a penalty?

What was the agreement with what tariff the previous owner had? They changed me without any penalties, so I think they should, but the previous ones had G11 without "k". Well, unless it happened to me only because "you had a good day". For me, the bill came out of PLN 60 for only one month, half of which is a commercial fee and only PLN 7 for electricity, as far as I remember. Tell them that you did not choose G11 without "k" because you were not presented with such an option, and it should have been, so it's their fault and if you have to, you will get it sorted by the Office of Competition and Consumer Protection, see what they will say.

c4r0 wrote:

What was the agreement with what tariff the previous owner had? They changed me without any penalties, so I think they should, but the previous ones had G11 without "k". Well, unless it happened to me only because "you had a good day". For me, the bill came out to PLN 60 for only one month, half of which is a commercial fee and only PLN 7 for electricity, as far as I remember. Tell them that you did not choose G11 without "k" because you were not presented with such an option, and it should have been, so it's their fault and if you have to, you will get it sorted by the Office of Competition and Consumer Protection, see what they will say.

.



The previous owner had a G11 tariff
I wrote today in the chat with Energa that I want to change the tariff from G11k to G11, I was answered that I can only do it by breaking the contract. I submitted a complaint and I am waiting for an e-mail response, but I am afraid that they will write back to me the standard formula that I was at a stationary point and I had everything presented.

Well, I was different. But I arranged for the meter takeover via the online form. Maybe there is a difference.

Unira123 wrote:

c4r0 wrote:

What was the agreement with what tariff the previous owner had? They changed me without any penalties, so I think they should, but the previous ones had G11 without "k". Well, unless it happened to me only because "you had a good day". For me, the bill came out of PLN 60 for only one month, half of which is a commercial fee and only PLN 7 for electricity, as far as I remember. Tell them that you did not choose G11 without "k" because you were not presented with such an option, and it should have been, so it's their fault and if you have to, you will get it sorted by the Office of Competition and Consumer Protection, see what they will say.

.



The previous owner had a G11 tariff
I wrote today in the chat with Energa that I want to change the tariff from G11k to G11, I was answered that I can only do it by breaking the contract. I submitted a complaint and I am waiting for an e-mail response, but I am afraid that they will write back to me the standard formula that I was at a stationary point and I had everything presented.

Did you have all the options or just the G11k?

gkwiatkowski wrote:

Unira123 wrote:

c4r0 wrote:

What was the agreement with what tariff the previous owner had? They changed me without any penalties, so I think they should, but the previous ones had G11 without "k". Well, unless it happened to me only because "you had a good day". For me, the bill came out to PLN 60 for only one month, half of which is a commercial fee and only PLN 7 for electricity, as far as I remember. Tell them that you did not choose G11 without "k" because you were not presented with such an option, and it should have been, so it's their fault and if you have to, you will get it sorted by the Office of Competition and Consumer Protection, see what they will say.

.



The previous owner had a G11 tariff
I wrote today in the chat with Energa that I want to change the tariff from G11k to G11, I was answered that I can only do it by breaking the contract. I submitted a complaint and I am waiting for an e-mail response, but I am afraid that they will write back to me the standard formula that I was at a stationary point and I had everything presented. What was the agreement with what tariff the previous owner had? They changed me without any penalties, so I think they should, but the previous ones had G11 without "k". Well, unless it happened to me only because "you had a good day". For me, the bill came out to PLN 60 for only one month, half of which is a commercial fee and only PLN 7 for electricity, as far as I remember. Tell them that you did not choose G11 without "k" because you were not presented with such an option, and it should have been, so it's their fault and if you have to, you will get it sorted by the Office of Competition and Consumer Protection, see what they will say.

Did you have all the options or just the G11k?

G11k options only

Are there also such drives with the G12? A year ago I returned to Energa, I checked that the contract was signed on G12W - yesterday I felt something after reading this topic, I looked at the bill and there was a trade fee of 18.69 net / month and G12K - no one in the household admits that someone with energy is on the phone molested and agreed to change the tariff. Yesterday we smeared the complaint, but they have two weeks to respond.

It seems that with each Energa tariff you can have additional "services" connected with a trade fee. Męcz, then Energa, let them prove to you on what basis and with whose consent they concluded a "k" contract with services and a commercial fee.
If they do not answer, refer the matter to the Consumer Ombudsman.

Unira123 wrote:

G11k options only

They misled you, for which you can go to court or the Consumer Ombudsman.

I have a question.
Do I have to write a termination letter before the end of the current contract, or does it expire itself.

You have it written in the contract that is the answer to your question.

Wanting to terminate the contract, I sent it to the wrong address, instead of energa, turn it to energa, which is where I had it before and I did not get it in response, so maybe someone will tell me how it is.

Hello.
I'll tell someone where on the energa24 website to enter to change the tariff from this g11k trash to g11?

kempa wrote:

Hello.
I'll tell someone where on the energa24 website to enter to change the tariff from this g11k trash to g11?

It's not that easy, you won't change it that way. You must contact customer service. I was able to change it via chat on the Energa Obrót website.

I also got converted into the G11k tariff, but unfortunately I chose this option myself by ordering the contract via the website.
I tried four times to submit an application for a tariff change to Energa-Obrót tariff, but each time I got a negative answer because "I already have the G11 tariff and cannot change to the same tariff". It was only in the last answer that the employee suggested terminating the contract, incurring a contractual penalty and signing a new one.

Today I tried a chat solution on the Energa Obrót website. I asked to "opt out of additional services / promotional packages under my tariff agreement" but it was not possible to change the tariff just like that. The consultant wrote that I had to terminate the current tariff agreement, which I have already stopped.

Unfortunately, in my case it is PLN 13 for each month. I do not know why such a discrepancy with contractual penalties in others, where it is 7 or 8 PLN (I checked my contract and it is actually PLN 13, I thought they wanted to stretch me). Supposedly, from December 1, I have a new price list.

I have 18 months until the end of the contract, so so far I have already paid PLN 6x23, and now PLN 234 of the contractual penalty. Despite everything, it still paid off, because I will save PLN 180 on the scale of the entire contract.

grzezielinski wrote:

Today I tried a chat solution on the Energa Obrót website. I asked to "opt out of additional services / promotional packages under my tariff agreement" but it was not possible to change the tariff just like that. The consultant wrote that I had to terminate the current tariff agreement, which I have already stopped.

They also stubbornly told me that I can not change to G11 because I already have G11, but G11k is not a "tariff" but a whole package, which consists of the G11 tariff plus services and insurance. But in the end I got along somehow in this chat (they probably knew what I mean from the beginning, but they use their statutory glossary to confuse people). G11k can be, for example, an "offer" according to their names - you will not get ... As I wrote earlier, they changed it just based on the chat, I did not send any forms or applications. At the end I asked to make sure if there would be "G11 without k" for sure and if there would be no trade fee anymore and they said it would. It turned out that it worked, because I already received the last invoice for PLN 40 less and everything is correct.

And you have not been charged a contractual penalty for breaking the contract with the G11k tariff? It is possible that you have already been after the two-year period of this contract and have automatically transferred to the so-called contract. an indefinite G11k that can be broken at any time without any consequences. Of course, you also have to flex with this breach of contract
Either way, you have to be careful not to get maneuvered into a contract with the G11k tariff.

No, they didn't charge me anything and I was a month after taking the counter from someone else (I had never dealt with Energa before). The previous owner did not have a G11k, and they pressed it on me when taking over the counter. Maybe that's why it was easier, but I don't know if such a takeover is legally the same as concluding a completely new contract. And it could also be that it was possible for me because you just had a good day in the chat ...