Hello, please help me
Sofar Solar 8.8KTL-X FW v.2.30 does not want to cooperate

with Tigo
Current state:
Two strings of 10 panels each, elevation and azimuth, all types - LR6-60OPH-345M
Reference PV1 string unshaded (in the analyzed time interval from start to 2:20 pm)
String PV2 dormer initially covers 5, 4, 3 panels from 11:15 shaded one panel remains until 13:20 (only this panel connected via Tigo)
Until 5, 4 or 3 panels are shaded, Tigo works sensational, the problem is when the shadow remains only on the last panel from Tigo.
Already at 10:45 PV1 = 2400 PV2 = 2000
Until 11:15 PV1 = 2600W PV2 = 2300W
After 11:15 PV1 = 2600W power drop PV2 = 890W and so selects the maximum power point, i.e. not optimal and it was supposed to be optimal

.
Before connecting the Tigo
Until 10:45 the maximum power on the PV2 did not exceed 250W with PV1 = 2300
only in the range of 10:45 to 11:00 PV1 = 2300W step PV2 = 2000W
Sofar settings:
Independent PV inputs
Scanner on every 5 minutes
Information gained:
The Sofar Solar headquarters in Poland does not know how to bite it
Tigo distributor mhh impossible
Experienced installers admit that there are problems in cooperation between Sofar and Tigo opty.
Thanks in advance for the suggestions to solve the problem, maybe someone has encountered such a problem